James River Ford

They were very professional and very friendly and great at helping me find a car. at helping me find a car. More

Very good dealership everyone is very helpful. I didn't feel pressured which is a nice change. Thank you. I didn't feel pressured which is a nice change. Thank you. More

Cleaned and accessible right off the highway. Entrance to the sales area could be more clearly identified. Entrance to the sales area could be more clearly identified. More

My husband and I were on vacation and had issues with our Ford F150, we stopped at another Ford dealer and they were booked up, we were referred to James River Ford. It was a Friday afternoon. They assured Ford F150, we stopped at another Ford dealer and they were booked up, we were referred to James River Ford. It was a Friday afternoon. They assured us they could fix, they ordered Part and had our truck fixed Monday morning. They even gave us a nice rental to use to get back to our campsite. Would highly recommend them for prompt repairs. More

Sales people were very knowledgeable and worked with us on everything. He also went the extra mile helping us program our phones to the vehicle. Great service and great price on everything. He also went the extra mile helping us program our phones to the vehicle. Great service and great price More

Very nice and friendly people. Make buying a vehicle an easy experience.no complaints on the way things went. I’m Make buying a vehicle an easy experience.no complaints on the way things went. I’m More

Bait and switch. Car was 19000, called to confirm it. He agreed so I drove down and it was 21500. Go with anyone else. Car was 19000, called to confirm it. He agreed so I drove down and it was 21500. Go with anyone else. More

Bret Williams was one of the most amazing salesman’s ever, thanks for the Kia. ever, thanks for the Kia. More

Great service team, the new building is great, the new service drive is very accommodating and welcoming. Staff is always friendly service drive is very accommodating and welcoming. Staff is always friendly More

STAY AWAY from this dealership. Dropped off our 2013 focus for a malfunctioning fuel guage, it was a recall repair. They called us few days later saying Recall repair was finishe Dropped off our 2013 focus for a malfunctioning fuel guage, it was a recall repair. They called us few days later saying Recall repair was finished, but the transmission is damaged internally and the vehicle is no longer driveable. They wanted to charge us thousands of dollars to remove and rebuild the transmission. They stated the technicians performed a recall service on the transmission and the new part they installed damaged the transmission. They never contacted us prior to working on the transmission. We never asked nor wanted them to do anything with the transmission, we just wanted the fuel guage fixed. The transmission was perfectly fine before they worked on it. The car is basically junk now! More