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11 Reviews of James River Ford - Service Center
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February 08, 2023
I took in two clean cars, and got back two filthy cars to include grease on the seats, steering wheel, and seat belt. And not just once. Took in my F250 to replace two plastic trim pieces on the cab top. include grease on the seats, steering wheel, and seat belt. And not just once. Took in my F250 to replace two plastic trim pieces on the cab top. Hundreds of dollars and a month later, they finally did the job. The entire dealership is rundown, dirty, and sales personnel are not good; I’ve had to run down salesmen rather than them rushing to a potential customer. Their facility is even so bad you must slip in sideways to enter the men’s room! I hate using this dealership, but it’s 5 miles from my house, and the next closest three other Ford dealerships are just about as bad. Ford dealerships, in my experience across multiple states, are the pits! This one can’t even sell or service electric vehicles. I have a 2017 F250 and also had a 2015 Edge. More
by Smithj1oldsoldier
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