James Wood AutoPark - Service Center

Only issue we have, is scheduling. We called the service dept to make an appointment and were told, it doesn't matter whether you have an appt or not, it will take the same amount of t We called the service dept to make an appointment and were told, it doesn't matter whether you have an appt or not, it will take the same amount of time as a drop in. Seemed odd. As soon as we arrive first question was do you have an appointment? Again a little odd. We did not schedule the appointment, arrived as the doors were opening at 7 am, and did not have any problems with getting service quickly More

Rachel is always great. Charge for card not good when you can only write a 750.00 personal check. Charge for card not good when you can only write a 750.00 personal check. More

Took an hour and a half longer than I was told I paid $300 for a battery after only 43,000 miles. Warranty not cover it? $300 for a battery after only 43,000 miles. Warranty not cover it? More

Katie Wilkins made our experience as wonderful as she could. She even stayed on top and followed through with the remaining items that was promised to us to be repaired on the vehicle we purchased. Would could. She even stayed on top and followed through with the remaining items that was promised to us to be repaired on the vehicle we purchased. Would definitely purchase from this dealer again! Professional, ethical and trustworthy! Thank you James Wood! Thank you Katie! More

Rachel Alvey handle my problem very professionly ,got me a shuttle to my home she called with the cost of repairs and called when the job was completed.She is a great employee. a shuttle to my home she called with the cost of repairs and called when the job was completed.She is a great employee. More

Excellent service. Jarett Abel handles everything the right way and keeps me updated on what’s going on during the service process!! Amazing service. Jarett Abel handles everything the right way and keeps me updated on what’s going on during the service process!! Amazing service. More

This dealership always goes out of their way to make me feel special. Tim is the best service advisor! feel special. Tim is the best service advisor! More

Gavin communicated very well with me to let me know that the shop was very busy and that we would run longer than the 2 hours that was scheduled. Because we were an hour long he helped me with the cost of r the shop was very busy and that we would run longer than the 2 hours that was scheduled. Because we were an hour long he helped me with the cost of rotating the tires, which I really appreciated More

It was wonderful working with Gavynn as he made it happen with the warranty company! with the warranty company! More

I waited from 9:30 (appt time) till 3:30. I don't think it was taken back till 11 am. The seats in my car were to be replaced because the sliding on the bottom of both seats were broken. I don't think it was taken back till 11 am. The seats in my car were to be replaced because the sliding on the bottom of both seats were broken. Several months ago I was quoted a price ( $800) for replacing the both seats. That's what I was told..the whole seat. That it couldn't be repaired. I even asked if the leather saddle seats would be the same. So I brought money to pay what was quoted. When I got the car the seats were the same and just the side track covers were replaced. Total $688..Over $300 was just for labor. I thought that was a bit high to replace just the plastic... I was just surprised. He said he didn't remember what he had told me. Amazon cost... Dasbecan Black Driver Seat Side Track Cover Compatible with 2009-2017 GMC Acadia Chevrolet Traverse Buick Enclave Replace# 25941769 926-091 $32.99 More