James Wood AutoPark - Service Center

Had some issues came up with my 2500 GMC, everything was taken care of and my service rep, Mike B. was fantastic. I will always buy my vehicles here, from the GM, David S., to my sales guy, these guys our t taken care of and my service rep, Mike B. was fantastic. I will always buy my vehicles here, from the GM, David S., to my sales guy, these guys our top notch and will shoot you straight. Fantastic customer services all the way around even after the sale is done! More

Always a smooth process! Only thing that would be nice is a ride home instead of paying for Uber Only thing that would be nice is a ride home instead of paying for Uber More

A little disappointed with my service experience this time. When I picked up my Tahoe, my front license plate was bent out at a 45° angle from the holder. I'm assuming this was caused when it was washed. time. When I picked up my Tahoe, my front license plate was bent out at a 45° angle from the holder. I'm assuming this was caused when it was washed. I took my Tahoe in on Wednesday. On Friday, I get notification from Chevy that that my vehicle needs a software update and that work must be done at the dealership. On Saturday, I get my October Diagnostics Report that indicates both of my rear tires are underinflated. I can't begin to express how excited I am. I get to pull the front license plate off and straighten it, air up both rear tires, and then take the Tahoe back to the dealership. What fun! More

Tim Wilkins does a great job of taking care of my 2024 GMC AT4. It was ready a day early, can't do better than that. GMC AT4. It was ready a day early, can't do better than that. More

Outstanding did not have to worry about getting it fixed and Jarrett was awesome as always and Jarrett was awesome as always More

Always happy and professional. Takes care of our needs and communicates what is going on with our car. Takes care of our needs and communicates what is going on with our car. More

We've been loyal to James Wood for over a decade now, purchasing multiple vehicles and since 2017 a lot of service work. We purchased the current vehicle, a 2020 Silverado 3500 with only 39,000 miles on purchasing multiple vehicles and since 2017 a lot of service work. We purchased the current vehicle, a 2020 Silverado 3500 with only 39,000 miles on it from James Wood, which has returned for service work multiple times. The first service, shortly after purchase required an ECM flash which resulted in a dramatic reduction in fuel mileage on the truck, from a 22mpg average to now 18mpg at best and a noticeable increase in DEF use. Since then it has returned for multiple check engine codes, which was the reason for this service visit. During each of those visits, the service department has constantly alleged aftermarket parts, such as an air filtration system change are the root cause for each visit. I've been accused of modifying or programming the ECM and threatened with a loss of warranty coverage. It's no secret the ECM on these vehicles is highly encrypted and can not be modified without detection. During this visit, for a NOX sensor code, the aftermarket air filter system was blamed and we were told an ECM flash was the fix. This resulted in a $210.00 out of pocket charge for the service visit. After speaking with the manufacturer of the air filter system, they, Banks Engineering, assured me the air filter was not the root cause of a NOX code. Given the fact the filter system has been on the truck for over 13,000 miles without prior NOX code issue, this does raise doubt in the solution sold to us. I know GM has published service bulletins regarding the failure of NOX sensors failing to learn on the L5P engine. At this point I have to question the integrity of the service department at James Wood for selling the easy fix of an ECM flash as described in the service bulletins. I also will not be threatened with the forfeiture of my warranty for making changes to the vehicle which do not modify programming. This is outlined in the 1975 Magnuson-Moss Warranty Act, which details use of aftermarket parts and vehicle warranty protection. After this experience with service and staff changes in sales, I'm not sure we will return to James Wood Denton in the future. More

Kyle went above and beyond getting my wife’s Cadillac out of the body shop of the body shop More

Rachel is very kind, friendly and knowledgeable. James Wood Cadillac Service department is very clean. James Wood Cadillac Service department is very clean. More

Third time I’ve brought my 2023 truck to get a power tailgate issue resolved. I understand it’s hard to fix a problem if it’s working right when you bring it in but all three times they’ve had it and co tailgate issue resolved. I understand it’s hard to fix a problem if it’s working right when you bring it in but all three times they’ve had it and couldn’t find anything wrong it quit working correctly within 24 hrs. Very annoying in a fairly new vehicle More