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James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

Decatur, TX

Overview
Employees
Reviews
Vehicles
4.8
3,178 Reviews
James Wood Motors is a family-owned and operated business serving North Texas since 1978. Our mission is to build lasting relationships with our customers and community by delivering exceptional service with integrity and professionalism. We want customers to feel like family when they come here. The tenure of our employees helps make customers feel comfortable and confident, often working with the same trusted team members for years, building strong, lasting relationships rooted in trust.
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2111 US-287

Decatur, TX

76234

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Showing 3,178 reviews

January 03, 2024

Scheduling for an oil change should be a 30 minute or less wait. Otherwise, great! More

by brwoodhouse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
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Jan 05, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thanks for your review. I do appreciate your patience for the extended wait that you encountered during your oil change service. We strive to provide excellent customer service, and I'm glad that this was the case for you! Please let me know if there's anything else we can do for you. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

January 03, 2024

Drew is the primary reason for my business with James Wood. He is easy to work with and I appreciate my past and present experiences with Drew. More

by craig.green
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Drew Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 04, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Craig, I loved reading this review! Happy customers are our aim, and it appears Drew really hit the bullseye. I’ll make sure to share your experience with him, and if you have any further questions or worries, we’re always available to help. Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com

January 03, 2024

Amazing experience! From the time we walked in to the time we left we were treated with professionalism and honesty. They had us in and out in a timely manner and kept More

by mjrohr74
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Landon East
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Beau Bell
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Jan 04, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com

January 03, 2024

Everyone we encountered was friendly and helpful. Our purchase experience was smooth. Our sales representative was knowledgeable and Professional. More

by kellylott333
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bob Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 04, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day, Kelly. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

January 03, 2024

Great fast sale and financial y y y y y y y y y y y More

by YOUNG0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brad Gunter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clay Estes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Balderas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Baugh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Coalby Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Frazier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricky Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 04, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com

January 01, 2024

I have dealt with Zak a service adviser for about 7 to 9 years now and he has been great he is not ALL ABOUT THE MONEY he is honest and is truthful about what needs to be done. They have been very good and More

by odiswaynebickers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Wheat
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zak from service advisor is top notch, Zach Rhine
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Jan 03, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for the awesome feedback! You're right, Zak is an excellent service adviser and I appreciate all he does for us! I'm very happy to hear that he was there to provide you with great service. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

December 31, 2023

This was by far one of the best vehicle buying experiences we’ve had! Tyler is an exceptional salesman and was very accommodating as well as knowledgeable about the vehicles we test drove. More

by DANIELLE.HIBBS78
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Mayfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

I am happy to hear your time spent with Tyler was pleasant. Congratulations on your new vehicle! If you have any questions or need any further assistance, please come back to visit us. I look forward to seeing you in the future, Danielle. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

December 31, 2023

The buying experience from this dealership was the best I have ever experienced! From the sales person to the finance guy all was a very pleasant experience!! More

by wyattsheetmetal
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Karen Pattison
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I'm ecstatic to hear that you enjoyed your experience. I appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

December 31, 2023

Staff is always courteous. They fixed the problems. I will always choose James Wood - whether it’s sales or service. More

by HWARD0906
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandt Wicker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

December 30, 2023

Experts at what they do and very knowledgeable about their vehicles. It was the easiest vehicle purchase I’ve ever made More

by CHICNRON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rocco Rotundo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carey Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandt Wicker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for taking the time to review James Wood Chevrolet Buick GMC Decatur. I'm glad to hear that you found the sales process to be smooth and easy. If you have any further questions, please don't hesitate to let us know. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

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