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Jamestown Honda
Lakewood, NY
22 Reviews
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Showing 22 reviews
May 14, 2025
I live about 2. 5 hours away from this dealership, but I couldn't find a ridgeline closer that met all my criteria. So I called to ask questions - I spoke to the prod 5 hours away from this dealership, but I couldn't find a ridgeline closer that met all my criteria. So I called to ask questions - I spoke to the product specialist Tom, who was straight forward, efficient, and honest. He quickly got everything done for me over the phone and put my mind at ease regarding any issues with the truck. So we made the trip, the office was run extremely well and we drove off with a truck that I LOVE within 40 minutes of arrival. I'm incredibly impressed, especially in comparison to some of the dealers I visited locally. I highly recommend them and especially Tom. The best car buying experience I've ever had. More
by tessabrosky
Employees Worked With
Tom Wilder, Nate Stancombe
March 07, 2025
I called on 3/7/25 to request a price quote for a CR-V. Upon calling, I spoke to Annette, and was then transferred to Tom. During the call, I was asked 3 times "when are you available to come in?" Bei Upon calling, I spoke to Annette, and was then transferred to Tom. During the call, I was asked 3 times "when are you available to come in?" Being about 50 miles away, I requested a price quote on the phone. Tom told me that his dealer refuses to negotiate with anyone over the phone. When I said that I wasn't driving 2 hours just for a price quote, Tom was rude and hung up on me. This conduct shows the true colors of this dealership, and one to avoid. More
by Carsaregreat1234
Employees Worked With
Tom
November 18, 2023
Could not fix my HRV after 3 attempts All the warning lights have been ok since 5000 miles. Now they "don't know what to tell me". Took it to another garage for a 10 second fix. lights have been ok since 5000 miles. Now they "don't know what to tell me". Took it to another garage for a 10 second fix. More
by Construxnunchux
Employees Worked With
Service
April 22, 2023
Made an online appointment 48 hours in advance. They didn't keep it. I made another appointment for an inspection and they failed it based on wiper blades. Wiper blades were new. I took it to anoth They didn't keep it. I made another appointment for an inspection and they failed it based on wiper blades. Wiper blades were new. I took it to another place for inspection where it passed. This dealership runs scams to make false claims on inspections to rip off customers. I paid cash for this vehicle new. I'll never buy a car or use their inept scam service. More
by Miket
Employees Worked With
Service general manager
January 11, 2021
My 2nd honda from Jamestown Honda. Pete is a is a great person morethen just a salesperson who cares about his customers . BILL provided amazing customer service and make things right were I needed to be . person morethen just a salesperson who cares about his customers . BILL provided amazing customer service and make things right were I needed to be . JAMESTOWN Honda has a great staff with 2nd to none customer service. More
by 2nd honda c_gord
Employees Worked With
PETE Cresanti, Nicole Miller, William Beachner Jr
August 01, 2020
Great dealership with friendly staff. They were able to answer all of my questions and didn’t make me feel pressured. Incredible atmosphere every visit. answer all of my questions and didn’t make me feel pressured. Incredible atmosphere every visit. More
by tjdippold
Employees Worked With
Nicole Miller
December 24, 2019
1st Time experience Been dealing with Bianchi honda for many many years but when there were no cars to be found on their lot saw Jamestown Honda having a CRV on the their Been dealing with Bianchi honda for many many years but when there were no cars to be found on their lot saw Jamestown Honda having a CRV on the their lot. I called and dealt with Matt over the phone and liked what I heard so drove and dealt with Mike, Bill the manager and Nate. The price was outstanding the transaction was smooth as silk and backed with honest integrity. They honor their commitment even after the sale. Top notch professional sales and service would and will recommend this dealership to anyone. More
by mkmurphyne
Employees Worked With
Mike from service, William Beachner Jr, Nate Stancombe
December 13, 2019
Bought a used 17 Silverado there and Bruce and Scott were easy to deal with and the service and detail depts made sure the truck was like new. easy to deal with and the service and detail depts made sure the truck was like new. More
by Glassbob
Employees Worked With
Nicole Miller, Curtis Strong, William Beachner Jr
April 03, 2019
Smooth transaction! Nate was excellent! Stopped in to test drive a car and was immediately greeted by Nate. He went along for the drive and was very knowledgable about the vehicle, even thou Stopped in to test drive a car and was immediately greeted by Nate. He went along for the drive and was very knowledgable about the vehicle, even though it's not a make he normally sells. He made the whole process painless. Unfortunately, I've had some not-so-good experiences with dealerships in the past. I'll admit it. Buying a new car is not one of my favorite things to do. I can honestly say Nate & Jamestown Honda have changed that. Thank you! More
by jblomquist
Employees Worked With
William Beachner Jr, Nate Stancombe
February 07, 2019
Bill is a man of his word A year ago I leased a Honda Civic as I was 27450 miles into car which had a year to go on a 30000 mile lease. Bill put me into a brand new Honda wit A year ago I leased a Honda Civic as I was 27450 miles into car which had a year to go on a 30000 mile lease. Bill put me into a brand new Honda with a 36000 mile lease and promised me that he would take care of the body scratches (one major and three minor) on the prior auto when it can time to turn it in ten months later. It can be tricky and confusing and costly when one tries to turn a lease car early. Bill led me through that quagmire and saved me about $3000 in the process Of course the other staff members have a tendency to reflect the attitude of their leadership Kudos all around ! More
by John B
Employees Worked With
William Beachner Jr
