Read Reviews Jeff Wyler Florence Buick GMC

Jeff Wyler Florence Buick GMC

Jeff Wyler Florence Buick GMC

1154 Burlington Pike
Florence, Kentucky 41042


Sales: (859) 525-8001
Service: (859) 448-4425
Parts: (859) 525-8001

Manufacturers: Buick, GMC

Write a ReviewWrite a Review

  • Customer Service:

    4.8
  • Quality of Work:

    4.9
  • Friendliness:

    4.9
  • Overall Experience:

    4.8
  • Pricing:

    4.8

24-Month Rating

based on 123 reviews

4.8

4.8 out of 5

237 lifetime reviews

Jeff Wyler Florence Buick GMC

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Certified: Jeff Wyler Florence Buick GMC

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Jeff Wyler Florence Buick GMC has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Jeff Wyler Florence Buick GMC

As a full service new and used Buick GMC dealer serving the Florence, KY and greater Cincinnati market, our mission is to continuously exceed the expectations of our customers and associates. Our goal is to be the benchmark for excellence in every aspect of our business. Jeff Wyler Florence Buick GMC is dedicated to:

1) delivering exceptional service & value
2) promoting personal & professional growth
3) fostering teamwork & associate involvement
4) demanding the highest ethical standards from ourselves

Our commitment to this mission makes Jeff Wyler Buick GMC a place where people want to work and do business in Florence, Kentucky and southern Ohio.

Our Location

Sales/Showroom

Monday: 9:00 AM - 8:00 PM

Tuesday: 9:00 AM - 8:00 PM

Wednesday: 9:00 AM - 8:00 PM

Thursday: 9:00 AM - 8:00 PM

Friday: 9:00 AM - 7:30 PM

Saturday: 9:00 AM - 7:30 PM

Sunday: 12:00 PM - 5:00 PM


Service

Monday: 7:30 AM - 5:30 PM

Tuesday: 7:30 AM - 5:30 PM

Wednesday: 7:30 AM - 7:00 PM

Thursday: 7:30 AM - 5:30 PM

Friday: 7:30 AM - 5:30 PM

Saturday: 8:00 AM - 4:00 PM

Sunday: Closed


Parts

Monday: 7:30 AM - 5:30 PM

Tuesday: 7:30 AM - 5:30 PM

Wednesday: 7:30 AM - 7:00 PM

Thursday: 7:30 AM - 5:30 PM

Friday: 7:30 AM - 5:30 PM

Saturday: 8:00 AM - 4:00 PM

Sunday: Closed


Our Amenities

kuebelj
5/19/2013 6:06:11 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
David NavarreDavid Navarre
Jason RebholzJason Rebholz
Bob WheelerBob Wheeler
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Jeff Wyler Florence Buick GMC:

I made my first purchase at Jeff Wyler. The entire Jeff Wyler team was very professional and friendly. I was really impressed with how friendly & attentive their staff was with me and my parents. Our salesman, Dave Navarre was so helpful and never pressured me into buying. He is very knowledgeable and presented me with a ton of information that I needed for my new purchase. I did not arrive to the dealer until 7:00PM. They were not upset about staying late to take my business and despite the time, did not rush during anytime of the process. I felt very welcome and truly felt like they wanted my business. Very satisfied!

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mreeder2
5/13/2013 10:53:17 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
David NavarreDavid Navarre
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Jeff Wyler Florence Buick GMC:

I have never been a fan of car shopping. The games that the sales staff and managers play are exhausting to say the least. Fortunately, my experience at Jeff Wyler Buick Pontiac GMC was far from the norm! Our sales associate, David Navarre, took the time and listened to what my husband and I wanted. He never tried to pressure us, nor upsell us. We came in with exactly what we wanted in mind and exactly what we were willing to pay. David never batted an eye. He said he would do what he could to get it done. And that he did. Within 24 hours of first meeting David (it was close to closing time when we stopped in and we had three tired kiddos in tow), I drove off the lot in my new car. All parameters were met, no pressure was ever felt, and no back and forth negotiations ever took place. David Navarre took care of us from start to finish. He even took an extra hour out of his day to review the car from top to bottom with me! My husband and I had such a fantastic experience with David that we will be back when we are due for our next car!

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Dfrohlich
5/13/2013 1:39:03 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jim BarnardJim Barnard
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Jeff Wyler Florence Buick GMC:

The whole process from test driving to buying my GMC Terrain was incredible. Jim asked me once we met what I was lookong for in a SUV. I test drove a similar vehicle without the items I was looking for and was not sold at first. I came back a week later and Jim Barnard had made a dealer trade for exactley the vehicle i was looking for . It had everything that I was looking for. I was very happy after test driving this car that I went home with it. Jim did not presuure or hound me during the week that had gone by. He did email me to notify that he was still available to assist me in finding a vehicle for me if I had not found on yet. This non pressure approach was a very pleasant experience. I will recommend this dealership and Jim Barnard to all my family and friends. It was a pleasure to have done business with them. I now am very satified with my choice 2013 GMC Terrain and love my Terrrain. I will be a return customer in the future!

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Andoo5
5/10/2013 11:00:58 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
David NavarreDavid Navarre
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Jeff Wyler Florence Buick GMC:

I went to the dealership to just "look" at a GMC Terrain, not really ready to buy one...although I LOVED them! I met up with Dave Navarre, who has become my "car dealer hero!" I test drove a 4 cylinder Terrain, then a 6 cylinder one. I was hooked! I went back to the dealership and told Dave I preferred a 2011 or newer Terrain, black, automatic, all wheel drive, with heated seats, 6 cylinder, and leather. If possible, I'd really prefer an SLT-2, but would be okay with an SLT-1..all within my price range of no more than $29,000. My expectations were high, but I had convinced myself it would likely not happen that he could find what I was looking for. Wow! Was I wrong! Within 3 days, Dave had found and secured a 2013 black SLT-2 Terrain, with all the features I had asked for...and more! My car is even GMC Certified!!! And, best of all....it was within my price range! I was more than amazed to say the least!!! Dave did a fantastic job! He listened to my requests (more like "demands!"), he negotiated well, he explained everything necessary pertaining to the vehicle, was knowledgeable about the car and the dealership, and was very, very personable! The purchase of this vehicle is honestly the best experience I've had in buying a car in all the years I've bought (and that's been a LOT of years!). I mean, I even HUGGED him....three times! I've never hugged a car salesperson before...ever!!! I will most definitely recommend the Jeff Wyler GMC dealership to my friends, and will certainly tell them to see Dave Navarre! (And, no....he did NOT pay me to say all these wonderful things!!!) Thanks to the dealership, to Jason Rebholtz in Finance, and especially to Dave Navarre for allowing me to have a great car-shopping experience!!! You guys are the best! Andy Marine

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rlehmkuhl
5/9/2013 12:16:24 PM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Bill and Scott in service
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    N/A
  • Overall Experience:

    N/A
  • Pricing:

    N/A
  • Overall Score:

    5.0

My Review Of Jeff Wyler Florence Buick GMC:

Bill and Scott were great. They know how important my time is and were very accommodating. They provided me a loaner vehicle and completed my service when promised. I will be back!!!

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mbowler
4/22/2013 7:47:34 AM

Reason For Visit: Service
I Recommend This Dealer: No
Employee(s) Dealt With:
Service Team
  • Customer Service:

    1
  • Quality of Work:

    2
  • Friendliness:

    1
  • Overall Experience:

    1
  • Pricing:

    1
  • Overall Score:

    1.2

My Review Of Jeff Wyler Florence Buick GMC:

Service department is no longer trustworthy in my opinion. Was a very loyal service customer with my two Buicks, but no longer will go there for service or sales!

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slhowe35
4/22/2013 7:40:35 AM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Bill Grau
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Jeff Wyler Florence Buick GMC:

I have used Jeff Wyler GMC to service my truck and I am very happy to do so...Bill Grau is my go to service manager. He knows me and knows my truck. I know that my truck is in the best hands whenever work is performed. I won't go anywhere else.

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wowwow
4/18/2013 9:21:21 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Bill MonhollenBill Monhollen
  • Customer Service:

    4
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    4
  • Pricing:

    5
  • Overall Score:

    4.6

My Review Of Jeff Wyler Florence Buick GMC:

The Jeff Wyler Buick/GMC Delership stands behind what they say and are good folks to deal with. Bill the, salesman dealt with was hard working and good to deal with.

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remod25
3/25/2013 10:05:49 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Chad AndersonChad Anderson
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Jeff Wyler Florence Buick GMC:

I just purchased a used truck from Jeff Wyler Buick last week. I had inquired about the vehicle on their website and within an hour had received a call from Chad Anderson. He arranged for us to come into the dealership to look at the truck that evening: had the truck ready to test drive when we got there. Chad and the finance team did an excellent job of getting the best package possible for us. We drove the truck home that evening. I have to say I was not crazy about visiting a dealership. My past overall experiences have been unpleasant, to say the least. Chad and the rest of the Jef Wyler team, however, restored some of that lost trust and confidence. They were genuinely friendly and hospitable, knowledgeable and diligent in their efforts to get us the best deal possible. We will definitely visit them for our next vehicle.

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Response From: Jeff Wyler Florence Buick GMC
Added: 4/9/2013 2:59:58 PM

remod25 - Thanks for recognizing the efforts of Jeff Wyler Florence Buick GMC Internet Sales Professional Chad Anderson! Our sales professionals diligently work to serve our customers, and we're happy you were pleased with your experience at our dealership!

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macman531
3/24/2013 8:29:39 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Bill MonhollenBill Monhollen
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Jeff Wyler Florence Buick GMC:

Great Dealership, Great People all the way around. This is the second GMC we have purchased from Bill Monhollen at Jeff Wyler in Florence. WE wont buy a car anywhere else. Bill Monhollen, Lance and Jason all great people, we feel like we are truly with friends when we are here. The customer service manager Lynn is second to none as well....Great job to the entire staff...

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