Jeff Wyler Hyundai of Fairfield

I only rated this dealership 1 star because it wouldn’t let me do ZERO Stars like it deserves. Actually, it deserves negative 100 stars. If you want to take your car in for servicing and get little to no let me do ZERO Stars like it deserves. Actually, it deserves negative 100 stars. If you want to take your car in for servicing and get little to no Communication this is the service department for you. Jeff Wyler Hyundai of Fairfield needs to clean house and start rebuilding the service department with new management and new staff. You make an appointment for service drop it off the night before to get there 6 hours after the initial appointment for their world class service employee to tell you that nothing was done because they had no clue what I needed done when the form I filled out on the front of the envelope used to put my keys in the night drop off clearly says oil change as well as the email confirming the appointment. OH, I tried to call you to confirm what service you needed, She didn’t call or message the number on file nor the same number on file that was clearly written on the form on the front of the envelope in the night drop. Now I have to wait for servicing which defeats the whole purpose for dropping my car off the night before my 8:15 am appointment. I would not recommend that dealership for servicing nor Michelle Perry as your service advisor. If you want to be treated like you’re a bother and receive no communication whatsoever then she is the advisor for you. I wouldn’t normally complain, but after the 4th time taking your car in for servicing and receiving the same treatment something has to give. I don’t know if the service manager cares or not but he needs to do something to correct his department because clearly with all these reviews saying the same thing I’m saying there is a real underlying problem. More

Service department has no clue how to run a business. They lie about appointments on warranty work. Take your car anywhere else They lie about appointments on warranty work. Take your car anywhere else More

Had a very pleasant experience in service. They came out to treat me once I pulled in went over my vehicle with me then showed me to the lounge and pointed out the snacks and WiFi password. A They came out to treat me once I pulled in went over my vehicle with me then showed me to the lounge and pointed out the snacks and WiFi password. A bit later I got a video from the technician and the advisor reviewed the recommendations with me. I decided to wait to next time but I will be back they were very nice. More

I rarely write reviews, but this experience was so appalling, I feel obligated to warn others—AVOID THIS DEALERSHIP. In October, I brought my car in for a P-valve issue that triggered the engine ligh appalling, I feel obligated to warn others—AVOID THIS DEALERSHIP. In October, I brought my car in for a P-valve issue that triggered the engine light. My advisor, John, assured me it was covered under warranty. After a two-day repair, everything seemed fine, but a week later, my car malfunctioned—unable to shift gears, dashboard warnings on, and the blind spot detection failed. I had it towed back, but my new advisor, Alexis, didn’t answer my calls until 4:30 PM, then sent me to a rental company about to close. Two days later, Alexis gave me two “options” for repairs: a $9,000 harness replacement or a $452 connector fix. Despite the issue originating after their initial repair, they claimed my warranty had expired, even though it was valid weeks earlier. John had quit, and I paid $600 for repairs, towing, and the rental. However, the issue returned two days later, and they claimed it was covered under warranty because it was "the same problem." Michele, my third advisor, ignored my texts on November 19, 21, and 27. When I visited, Alexis said they were waiting on insurance approval. On December 3, Michele said they couldn’t replicate the issue, despite photos sent to insurance. Weeks passed with no progress. By December 30, I received no solution. On January 10, I asked for a quote to sell the car but received no response until January 14. Michele passed me to Tom, who rescheduled the inspection for January 17, then moved it to January 20. When I arrived on January 20, Tom seemed surprised my car was already there and admitted the inspection could’ve been done earlier. He promised a quote the next day, but by January 21, there was still nothing. When I followed up, Tom said someone else was handling it. Finally, I escalated to Mitch (GM), who seemed motivated to help. However, the damage was done. I received a quote that was shockingly low. Mitch tried, but the service center needed to inspect the car again, and I didn’t want to wait months for answers. Fed up, I sold my car to another dealership, which offered three times more than Jeff Wyler’s quote. This dealership’s lack of communication, accountability, and customer respect is unacceptable. They claim to be "busy," but that only means wasting time, money, and patience. Save yourself the headache—go somewhere else. More

I had an appointment on 11/12 for my 2017 Santa Fe sport (108k miles) due to not getting proper power and acceleration when hitting the gas. After 2 days and multiple calls, I had not heard any updates. 3 d (108k miles) due to not getting proper power and acceleration when hitting the gas. After 2 days and multiple calls, I had not heard any updates. 3 days later I get a TEXT with a quote that I need $11k worth of work. I go into the dealership to speak with the service manager, Jeremy, and he explains to me my issues are all relating to my engine burning oil and that I need to pay to fix it. I ask him to explain WHY my engine is burning oil. He explains that my issues are due to "how they make oil now" and there is build up in the engine that is causing it to burn. He says that this is "just a typical problem with all car brands right now". I push him on this but they take no ownership. They have basically washed their hands of it and said I will always have issues burning oil and should just sell the car or pay for the repairs. I asked why I wasn't informed of these issues back in May when I took it to the dealership in Beavercreek and could have potentially prevented the $11k worth of work. He said I would have to ask the Beavercreek dealership and they can't help me. The next day I go to Jeff Wyler Beavercreek and speak with the service manger there. I explain everything that has been going on. When he hears I have an oil burning issue he immediately tells me that Hyundai knows this is an issue and has issued a bulletin (23-EM-008H) to do testing on my engine and see if it is burning oil. I would be responsible to pay for the engine cleaning (and he offered to split the cost with me) and then they would have me drive it and see if I am still burning oil. If they determine it is, Hyundai will replace the engine entirely free. So all of the issues they told me I need to pay $11,000 to fix are potentially covered once I go through the oil testing. He seemed confident I would fail the test and qualify for the new engine, saving me thousands. Neither Jeremy or my service advisor at the Fairfield dealership mentioned this bulletin. The customer service at Jeff Wyler Hyundai Fairfield is terrible. They don't answer the phones and don't call you back. I have had to go into the dealership 5+ times just so I can talk with someone. And then they didn't even give me proper information and tried to charge me $11k for something that is free. When I asked why she didn't tell me about the bulletin she said it only applies to the first owner and my car isn't under warranty. This is not true. The bulletin doesn't say anything what number owner you are. Since my car is out of warranty I would be responsible to pay the $600 for cleaning the engine but the testing should be free and they should start me on the oil consumption testing. I will never do business here again and I advise others to avoid it entirely. They either don't understand how to read the Hyundai bulletins or were just trying to squeeze money out of me because I am a young woman. More

My grandson has 2018 Sonata. The dashboard & the power steering not working properly. We can’t get an appointment until October. Wth. Seems to me if someone is having power s The dashboard & the power steering not working properly. We can’t get an appointment until October. Wth. Seems to me if someone is having power steering & dashboard problems, it should be fixed immediately but I guess that’s a crazy thought. When he asked why he couldn’t get it fixed sooner, the answer, not enough help. So be careful before you buy, if a problem arises, apparently your out of luck getting it repaired. More

Very poor customer service when repairs are needed. We dropped of our car twice with an appointment and car was NOT worked on. Each time our car was not even in the service area waiting to be worked on a dropped of our car twice with an appointment and car was NOT worked on. Each time our car was not even in the service area waiting to be worked on and they could not FIND the car after our first appointment. My calls were no returned, service number rings and is never answered. We had to drive to dealership to find out the status of the car. More

Friendly and attentive service, performed efficiently getting us in and out in minimal time. Appreciate the comprehensive check up to keep our car running well. getting us in and out in minimal time. Appreciate the comprehensive check up to keep our car running well. More

I took my car in for a check engine light on They did a great job finding the problem and fixing it very fast I love every one at this dealership and when I’m there it feels like ok Thank You Everyone great job finding the problem and fixing it very fast I love every one at this dealership and when I’m there it feels like ok Thank You Everyone More