I have used Jeffrey Nissan in the past for oil changes, warranty work. This was the first time having them do any extensive work on my 2013 Nissan Altima. I had the brakes done, ok job, but they still make noise under soft braking. The window wasn't right so I had them take a look at it. They said it was the window regulator. I had them order the part for a later date, ''I was having the front and rear bumper covers painted at the same time". I drop it off on the way out of town for vacation.
I returned four days later called the services center they informed that my car would be ready the next day. I traveled to Jeffrey in Roseville, Mi from my home in Port Huron, Mi, about a 50 min drive. I inspected the car i saw that their were the same marks on the rear bumper on the left side I pointed them out to the manager and asked why they weren't fixed, his responds was that I didn't ask for that spot to be fixed. I then saw that another spot on the other side was fixed I then pointed out to the manager that I didn't ask for that spot to be fixed. He then realized my point, and said that he would take care of it. I then checked if window had been fixed. Started the car and the same problem occurred. I then had to go to service and ask why the window problem wasn't fixed. The lady that I spoke to started to give me every reason why the window wasn't fixed, I stop her on the third excuse and said "After the technician installed the new window regulator he didn't push the button on the door to see if it was fixed". She then realized that they had failed to do a proper job. So at the end of the day I had to leave my car for 3 more days.
I called them up on Friday they said that I could pick my car up on Saturday. My wife and I drove down to Roseville to find that the window wasn't fixable, "The excuse was that all Nissan Altimas do that. I said really, then why did I just start having this problem two months ago. She said "That is our answer". They did reimburses the price of the part, but not the labor. As for the paint job well they said they did there best. I will never go back to Jeffrey Nissan again. THEY SHOULD HAVE TAKEN A PICTURE OF MY ALTIMA CAUSE THEY WILL NEVER SEE IT AGAIN. Gary Coburn.