Jenkins Hyundai of Leesburg

As a customer, I was treated extremely poorly during a recent transaction. From the very beginning, I was not given the time, patience, or respect that should be standard when working with any customer, e recent transaction. From the very beginning, I was not given the time, patience, or respect that should be standard when working with any customer, especially someone older who might need extra explanation. Instead of clearly outlining the terms, the staff rushed through the process and presented a stack of documents for signature without ensuring the customer truly understood what they were agreeing to. This created a situation where I believed I was being helped, when in reality they were being taken advantage of. The paperwork I signed was never thoroughly explained in plain, straightforward language. Important details were glossed over or ignored, and there was no meaningful effort to ensure that I fully understood the financial implications. Signing legal or financial documents without a clear, informed understanding is dangerous for anyone, but it is especially troubling when it happens to an older person who trusted the business to be honest and transparent. This failure to provide a proper explanation undermines the very idea of informed consent. On top of that, my trade-in was vastly undervalued. The company offered an amount that did not come close to the item's true value, and this was never properly disclosed or justified. I was left under the impression that I was receiving a fair deal, when in reality I was losing significant value. This kind of conduct suggests that the business prioritized its own profit over basic fairness, knowing I might not realize how much I was giving up. When the issue was later raised, and I approached the business about the poor treatment and unfair trade value, the response was deeply disappointing. Instead of acknowledging their mistakes, the staff became defensive and evasive. They did not take responsibility for failing to explain the documents clearly or for undervaluing the trade-in. This refusal to be open and accountable made an already bad situation even worse. Even after being confronted, the company continued to disappoint. Rather than correcting the problem or offering a fair resolution, they tried to minimize what had happened and distort the facts. This ongoing dishonesty shows a troubling pattern: not only did they mishandle the initial transaction, but they also refused to act with integrity when given the chance to make things right. More

Moriah did a great job of helping us with our car needs but not being too pushy. It was a pleasant experience- which I can’t say for other dealerships. but not being too pushy. It was a pleasant experience- which I can’t say for other dealerships. More

Just brought vehicle in for service and tried to upsell work that was just performed less than a year ago. work that was just performed less than a year ago. More

Convenient location. Good inventory, service department is very good. Sales staff O worked with was courteous. Good inventory, service department is very good. Sales staff O worked with was courteous. More

Purchased a new vehicle with Sharla, whom was most helpful. I also want to thank Dean, and Steve in management, whom were so easy to work with on my finance management. I have purchased several cars a helpful. I also want to thank Dean, and Steve in management, whom were so easy to work with on my finance management. I have purchased several cars at this dealership, and have always been pleased., More

Knowledgeable sales People, Beshir, and Finance,, Paul, a nd good pricing. They will work with you! a nd good pricing. They will work with you! More

Grand experience all the way around. Talented and professional staff. Folks appear to have good understanding of basic sales tenets Well done! Talented and professional staff. Folks appear to have good understanding of basic sales tenets Well done! More

We purchased a new vehicle with Ms. Sharla, she was so helpful & knowledgable. she made our experience vary easy. Sharla, she was so helpful & knowledgable. she made our experience vary easy. More

My experience with Jenkins was very seamless from start to finish. Jerreld Jenkins was respectful of our buying process and the entire team was very helpful and professional. I’d recommend Jenkins! to finish. Jerreld Jenkins was respectful of our buying process and the entire team was very helpful and professional. I’d recommend Jenkins! More