Jenkins Nissan - Service Center

Tammie Letchwor/service advisor and Donovan Gooden/AutoTech provided excellent customer and technical support/service. Great employees! Joe Gooden/AutoTech provided excellent customer and technical support/service. Great employees! Joe More

Everyone was super professional they surprised me with the fact that my warranty work came with a loaner car which was something I didn't expect so I really appreciated that I've tried to reach out a coup the fact that my warranty work came with a loaner car which was something I didn't expect so I really appreciated that I've tried to reach out a couple of times via email I haven't called yet since I left the install everything works but when I was in the backseat the cover for the repair site is off in the fabric from my seat is loose so I'll try to reach out by telephone but the car was repaired and record time just got a couple of loose ends we got to figure out just to get the cover back on the motor that they replaced so I appreciate you guys everything was fabulous and I was super excited that I also was able to have a loaner car and I'll try to make a call or swing by so we can just tie up the last loose ends on the repair thank you so much. More

No one should have to wait 3hrs to get an oil change I waited 3 mins from being 3 hours I wanted my tires rotated didn’t get them done waited 3 mins from being 3 hours I wanted my tires rotated didn’t get them done More

The visit was smooth and professional. Angie always exceeds expectations when taking care of our service needs. Angie always exceeds expectations when taking care of our service needs. More

I had an oil and transmission oil change on Thursday and all the inspections and had to have my car towed on Sunday as my car was dead l had to pay $77.00 more to have it towed to you than my roadside insur all the inspections and had to have my car towed on Sunday as my car was dead l had to pay $77.00 more to have it towed to you than my roadside insurance paid and I feel that you should pay it for my loyalty as l do all my service with you guys More

always the best. love robin, so pleasant and good at her job. best service at jenkins nissan love robin, so pleasant and good at her job. best service at jenkins nissan More

Very good service and people are very polite and professional. I definitely recommend this place professional. I definitely recommend this place More

I got in and out for an oil change quickly. The woman taking care of my vehicle was nice and informative. The woman taking care of my vehicle was nice and informative. More

Very friendly and professional service, including advisor and other staff. Dealership waiting area is clean or prepared with cold water and snacks. and other staff. Dealership waiting area is clean or prepared with cold water and snacks. More

I came in to get a nail in a tire taken care of. I was left waiting for an hour before checking with the service department and finding it wasn't even up on a rack. That was unacceptable. Then I was left waiting for an hour before checking with the service department and finding it wasn't even up on a rack. That was unacceptable. Then it took another hour before the tire was removed and the nail removed. I was asked if I wanted a new tire then instead of just patching it as I had requested. Then another 40 minutes while a new technician (I was told) had problems getting the tire back on the rim. We have bought and had serviced several Nissan Rogues at Jenkins and never have we had such poor service. I should have been in and out in less than an hour for such a simple job. Robin Rockey, my regular service person, was not in the dealership during that service and she would not have let this happen. The service department wasn't that busy by the way. Totally unacceptable service. More