Jenkins Nissan - Service Center

I came in to get a nail in a tire taken care of. I was left waiting for an hour before checking with the service department and finding it wasn't even up on a rack. That was unacceptable. Then I was left waiting for an hour before checking with the service department and finding it wasn't even up on a rack. That was unacceptable. Then it took another hour before the tire was removed and the nail removed. I was asked if I wanted a new tire then instead of just patching it as I had requested. Then another 40 minutes while a new technician (I was told) had problems getting the tire back on the rim. We have bought and had serviced several Nissan Rogues at Jenkins and never have we had such poor service. I should have been in and out in less than an hour for such a simple job. Robin Rockey, my regular service person, was not in the dealership during that service and she would not have let this happen. The service department wasn't that busy by the way. Totally unacceptable service. More

Service guy was real nice but my appt was at 11:00 for oil change and tire rotation. It took 3 hours and that is uncalled for. I understand waiting alittle while but not 3 hours with an appointment. oil change and tire rotation. It took 3 hours and that is uncalled for. I understand waiting alittle while but not 3 hours with an appointment. More

I have been coming to Jenkins Nissan for at least 4 years. I live in Orlando and it's over an hour drive but I make the trip there because of their superior service, great pricing and taking the time t years. I live in Orlando and it's over an hour drive but I make the trip there because of their superior service, great pricing and taking the time to explain all the services. I've tried 2 other dealerships near by for the service but really got screwed so I kept coming back to the Lakeland location. If you go ask for Robin. She's the best. More

Did not put enough oil in my vehicle during an oil change and did not properly replace an air filter. As a result, my vehicle broke down later that day on my way to an important event and had to be towed to and did not properly replace an air filter. As a result, my vehicle broke down later that day on my way to an important event and had to be towed to the dealership for repairs. Once fixed, I returned to the dealership to pick my car up and they had lost my keys. I was missing my child’s graduation party as a result so I asked for a loaner and they refused. It took them over an hour to find my keys. During the whole ordeal they acted like it was no big deal and did not seem to appreciate how disruptive it was to my family. They repeatedly reminded me that there was no charge for the tow or repairs that were only necessary due to their incompetence. Will NEVER go back. More

I was there for a total of five hours to get my oil changed. I asked several times was my car finished and everyone acted as if they had no clue. My car had apparently been finished but no one called m changed. I asked several times was my car finished and everyone acted as if they had no clue. My car had apparently been finished but no one called me. More

Everyone is very helpful and knowledgeable. Easy to make an appointment and no one is pushy. Easy to make an appointment and no one is pushy. More

We had to have our air conditioning fixed, which required the dash to be removed and the car to be kept several nights. We were given a loaner car and treated very well. Robin is our service representative, the dash to be removed and the car to be kept several nights. We were given a loaner car and treated very well. Robin is our service representative, and even made the arrangements for us on her day off. She gave us her personal cell phone and communicated with us. More

Service writer was good the problem is over 2 hours for oil change with appointment 2nd time this year oil change with appointment 2nd time this year More

I thought I already left a review for this visit. Anyways, service was fine. Employees were friendly and helpful. I wish the waiting area had an area rug or something to separate it from everythin Anyways, service was fine. Employees were friendly and helpful. I wish the waiting area had an area rug or something to separate it from everything else. The main issue is the bathrooms need to be thoroughly cleaned or remodeled. It doesn't fit with the rest of the dealership. They look worse than a gas station bathroom Otherwise everything is fine. More

The technician must have a bad tire pressure gage all 4 tires had different pressures. Other than that I guess he did what he was supposed to do. tires had different pressures. Other than that I guess he did what he was supposed to do. More