Jerry's Hyundai

The WORST consumer experience of my life! We bought a 2023 Hyundai Ioniq 5 from Jerry's Hyundai and we LOVED the car. The ICCU unit failed and the vehicle could not be driven. Towed to to Jer We bought a 2023 Hyundai Ioniq 5 from Jerry's Hyundai and we LOVED the car. The ICCU unit failed and the vehicle could not be driven. Towed to to Jerry's on May 19, 2025. It took them several weeks to determine what the problem was, then they didn't know how to fix it and had to wait for the national repair problem center to get back to them. They finally figured out what was wrong with it the car and how to go about fixing it. THEN, they ordered the wrong part and it was not compatible with the car. At this time I was working with "Kim" at Hyundai National Consumer Affairs, and while she was very nice and sympathetic, she was not about to get the dealership to contact either me or her. (BTW, the service person, Bobby Lewis, never answered his phone and the only way I could find out what was going on with my car was to visit him in person at the dealership. OK - NOW it's July 1 and get a call from Bobby Lewis telling my that the part had some in BUT the hail storm the night before did a lot of damage and that I should contact MY insurance company. It seems that this dealership only has insurance for their own cars, NOT their customers' cars. So.. I'm out the 500 deductible for my own insurance. When I went to complain to the General Manager, Doyle Maynard, of the dealership, he said that we were lying - I told him that "Kim" at the National Consumer Affairs told me that, Doyle said that she didn't know what she was talking about and that they DIDN'T order the wrong part, and that Bobby called us on several occasions. His quote was "I saw the call sheets on the account." I asked him to see those call sheets and he said NO. FAST FORWARD (actually SLOW forward) and my car was able to drive on July 17 with $18,000 of hail damage. Took it to Jerry's Collision (pretty much next door) and finally got the car back on October 1, 2025. I must say that the people I worked with at the Collision Center were very nice and responsive, BUT they also made several mistakes that increased the time for the repair. Geico said "20 days", Jerry's told me they were busy and said it would be more like "30 days". It ended up being 10 week! I'd say that the work that the Collision Center did was very good, but not quite excellent. I can still see some very minor non-smoothness where some of the dents were repaired, and the paint job on the new hood was not great. All in all, it was a truly horrible experience and I will NOT be taking my car back to Jerry's Hyundai again, ever! More

Bought a Santa Cruz in April, paid $1000 over dealer price, but now they want service it. Can’t get in for oil change for more than a week. Will not provide a loaner vehicle while they do the service, price, but now they want service it. Can’t get in for oil change for more than a week. Will not provide a loaner vehicle while they do the service, and will not provide shuttle service. Online scheduler not working at all. If you do buy from them don’t expect any service. More

Fast, friendly, efficient service as always! It is worth the drive from Benbrook to make sure that my Genesis is well taken care of. Thanks! the drive from Benbrook to make sure that my Genesis is well taken care of. Thanks! More

Nick always provides great service, keeps me informed and answers my questions about future service issues. He goes above and beyond expectations. Car is always washed and ready when promised. answers my questions about future service issues. He goes above and beyond expectations. Car is always washed and ready when promised. More

Professional and everyone is always so friendly. They take excellent care of my car. I’m glad I chose Jerry’s for my car purchase take excellent care of my car. I’m glad I chose Jerry’s for my car purchase More

took good care - doing more than was requested found I had free tire rotation and did it too and of course washed the car while they had it. Did so in a timely manner found I had free tire rotation and did it too and of course washed the car while they had it. Did so in a timely manner More

I received fast and easy service as usual. Josh and the service crew are very pleasant to work with. They always take care of me. service crew are very pleasant to work with. They always take care of me. More

G90 repairs Nick was exceptional in his knowledge and responsiveness. He addressed the issues thoroughly and quickly. When Nick was not available, Dewayne becam Nick was exceptional in his knowledge and responsiveness. He addressed the issues thoroughly and quickly. When Nick was not available, Dewayne became familiar with the situation quickly. Positive experience all around. More

Great service. Nick took care of my truck. very professional. The seats in my truck look amazing, with the new leather. I am very happy with them professional. The seats in my truck look amazing, with the new leather. I am very happy with them More

Excellent service and timely delivery! Very happy to be able to purchase and have my cars taken care of right here in Parker County, Texas! able to purchase and have my cars taken care of right here in Parker County, Texas! More