Jerry's Toyota

Herman Jones deserves a raise. He gives above and beyond, exceptional customer service. He’s awesome. He gives above and beyond, exceptional customer service. He’s awesome. More

I rarely leave reviews, but my experience with this dealership has been extremely disappointing. First, I was never contacted when my permanent tags were ready. I called multiple times, and each tim dealership has been extremely disappointing. First, I was never contacted when my permanent tags were ready. I called multiple times, and each time the receptionist brushed me off, telling me to just “wait for a letter in the mail.” When my temporary tags were about to expire, I went in person—only to find out my tags had been sitting there the entire time. I let that go, but recently I received an incredibly unprofessional email from the General Manager threatening legal action for something I wasn’t even aware of. The email looked like a scam, so I called the dealership directly. Once connected to the GM, he aggressively told me I had been “avoiding his calls for weeks.” When I asked him to verify the number he was using, it turned out he had been calling the wrong one. If he truly believed I was ignoring him for weeks, why did I only receive one email today? That doesn’t add up and feels extremely unprofessional. On top of that, the issue itself was not my responsibility—it was because the bank hadn’t sent them the title for my traded-in vehicle. Instead of handling it properly, the GM told me I needed to track down the title myself—something the bank lost, not me—and demanded I call him back that same day. This entire process has been frustrating, aggressive, and stressful. From being ignored by the receptionist, to discovering my tags were mishandled, to being falsely accused of dodging calls and receiving a threatening email from management, I cannot recommend this dealership to anyone. Buyers beware: once they sell you a car, the customer service stops. More

They were short staffed,but Kris did a good job taking care of me,thank you care of me,thank you More

The service was great. The service coordinator was very helpful with our needs that was .great. The service coordinator was very helpful with our needs that was .great. More

Great service. I dropped my car off for an oil change, I got car back in about two hours. I dropped my car off for an oil change, I got car back in about two hours. More

Jerry’s Toyota is the best to my expectations. It has the best inventory available when one is looking for a new or the pre owned car. It has the best inventory available when one is looking for a new or the pre owned car. More

The service department specifically does not have a clue what to do with any malfunction on a car that isn’t replacing fluids or oil. what to do with any malfunction on a car that isn’t replacing fluids or oil. More

Clean good service and very good answer all my questions letting me know when my next service is done letting me know when my next service is done More

It’s was a pleasant experience, very professional and overall great experience and I would recommend family and friends overall great experience and I would recommend family and friends More

I worked with Joe and it he was a pleasure to work with and he was able to get the best price compared to other Toyota dealerships and he was able to get the best price compared to other Toyota dealerships More