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Jerseyville Motor Company Inc

Jerseyville, IL

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4 Reviews
We opened our doors in 1923 in Jerseyville, Illinois, and are in our fourth generation. We feel a deep connection to the town and community of Jerseyville, but people come from all over to take a look at our New Ford and Pre-Owned inventory. In fact, most of our beloved customers come from the entire Tri-County Area! Jersey County, Greene County, Calhoun County. No matter where you're coming from, the moment you step onto our lot, we treat you like you're one of us! So, in the market for a New Ford vehicle? How about a low-milage Pre-owned ride? Maybe you're in need for a body shop or service department with certified trained technicians? Come to Jerseyville! We have some of the largest New & Pre-owned inventory, as well as one of the largest service departments in the area.
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1205 S State St

Jerseyville, IL

62052

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January 17, 2026

I purchased a 2025 Ford Explorer from this dealership. There were two interior trim issues caused by poor assembly. To get this addressed, I had to drive about an hour and a half to drop the car off, the More

by han0
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
John David Dwyer
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2026 -

Jerseyville Motor Company Inc responded

Han, Which issues were not addressed or forgotten about? We addressed the issue with the rattle from behind the dash board. We addressed the vent issue under the passenger seat which was standard on all Explorers, We also tried to fix the trim piece which I explained would have to be ordered and we could do that, but you would need to come back and have it installed. We also provided a loner vehicle to help. We know you came an hour and a half to come purchase your car and tried to make it as easy as possible, but aside from keeping the rental for another week, I’m sure what else I could have done.

Jan 17, 2026 -

Jerseyville Motor Company Inc responded

We also installed the mudflaps that were delivered to the dealership after you had taken delivery. I apologize if we forgot something, if you can remind me of what it was, I would appreciate it. If we did forget something I know our body shop is closed on Saturday and you picked up on July 12 which is a Saturday, otherwise I would have made sure they addressed it on the spot.

Jan 18, 2026 -

Jerseyville Motor Company Inc responded

You purchased the 23rd of June. The mud flaps arrived on July 8 as I indicated in a email to you. Yes, you got home and they didn’t have the mud flaps. It was an oversight on my part that I will take responsibility for.. You originally thought you were purchasing one vehicle and switched to another close to the time service closed. I explained it wouldn’t be able to go through service and be cleaned. Typically service would have installed the mudflaps during that process. You agreed it was ok the vehicle didn’t go through service to be cleaned. You asked me on the 23rd about them at 11:36 pm. You called me that next morning as I was trying to track them down and told you I could save you a trip and mail them when they came in or install them when your schedule allowed. Please stop trying to portray that someone was trying to get something over on you or someone didn’t do something they did. I stood with the body shop at they removed the trim and reinstalled it. It fit the same way and would not be noticeable if it was moved. I asked you if you wanted me to order the trim piece, you declined and said you would go to a dealership closer to your house. I didn’t not order the trim piece beforehand because I wanted you to look at it after it was adjusted. I expressed that the new trim piece may be molded a different way and you may not be happy with that one. I apologize for your unhappiness but will not stand for someone questioning the integrity of the dealership. Any promises that were made were upheld and anything I could do to try to fix the situation was attempted. I never stated anything I did was over the top or extraordinary, but felt we tried our best to uphold anything we promised.

June 29, 2021

Dealer never contacted me back after contacted them through 3rd party website .I tried to call them directly on phone and on their website with no luck .I was trying to give them the benefit of the do More

by jer0053
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
No one wasn’t contacted
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November 18, 2019

Super Sales Experience I went in not knowing what I wanted, but the salesman, Jim, was very patient with me and let me drive several different vehicles before I chose the pe More

by BethaltoGirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Hogg
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November 18, 2019

Quick Service I walked right in and was able to get my car serviced with "The Works" and got a great deal on a new set of tires! Thanks Jerseyville Motor Co More

by BethaltoGirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dianna, Anthony and Kevin
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