Jim Ellis Cadillac

Took car in June 17 for vibration when accelerating at low RPM. Waited a few days for a diagnosis and after not hearing anything back by June 20th, I decided to reach out to service advisor for update. low RPM. Waited a few days for a diagnosis and after not hearing anything back by June 20th, I decided to reach out to service advisor for update. She messaged back same day stating that I needed a new transmission and that she was working with the extended warranty company. Also saying that she had to wait for an inspector to come to get approval. No communication until June 26th with me asking if there were any updates and she stated she was still waiting and promised for update that day. Well that didn't happen. On July 2nd, asked again for updates on inspector. July 3rd, she responded that they came in previous day and we were now waiting on new transmission to come with no ETA. No communication until July 14 when I asked if there was an ETA and she responded not yet. Once again, I had to reach out on July 18 to see if there were any updates and she responded that it would be there the following week. I reached out again 10 days later, July 28th for an update and she responded July 29th that the tech was finishing a vehicle to start mine. I then messaged immediately and asked if there was an estimated date for completion and didn't get a response. After several calls, she said that technician was to get finish August 8 but was told a piece was broken and that they had ordered a replacement. She stated that it would be complete Monday, Aug 11th. On Aug 11th, I was told that they wouldn't be finished until late afternoon and that she would have it delivered to me at my job on Aug 12th by mid morning. I didn't hear from her at all this day. After noon, I called and asked to speak to either the GM or GSM and no one else on having my vehicle delivered. After several calls, I eventually landed on the phone with Patrick Bernard, he was amazing and professional. He gave me his personal number as well as made sure my car was delivered to me the same day. As far as the service advisor, the lack of communication and the need to follow up with customers was horrible. I'm just glad to have my vehicle back in my possession. More

Tim took the time to explain the trade-in process thoroughly and answered all of my questions without rushing me. I had several concerns and needed clarity on a few things, and Tim was incredibly pat thoroughly and answered all of my questions without rushing me. I had several concerns and needed clarity on a few things, and Tim was incredibly patient and respectful throughout our conversations. Even though I ultimately decided not to move forward at this time, I truly appreciate how I was treated …no pressure, just helpful honest communication. If I decide to purchase in the future, I’ll definitely be calling Tim because of the time and care he spent trying to give me clarity. Thanks again, Tim More

It was an all around great experience. From our vehicle to the salesman. This is my first Cadillac purchase and I'm very happy with it. My sales rep has been very helpful and timely with e From our vehicle to the salesman. This is my first Cadillac purchase and I'm very happy with it. My sales rep has been very helpful and timely with everything. Thanks so much! More

This dealership was very easy to deal with and there was no hassle on the price of the car and the salesperson was great. no hassle on the price of the car and the salesperson was great. More

Tim Crenshaw was wonderful. I came in there with specific needs. He pulled up the inventory and found exactly what I was looking for. The dealership themselves dealt with me won I came in there with specific needs. He pulled up the inventory and found exactly what I was looking for. The dealership themselves dealt with me wonderfully. I gave them my budget and they were able to work with it. I felt heard, I felt valued, I felt safe and assured that I was getting the best deal and the best car at the best dealership. More

Vance was amazing to work with, very accommodating, patient and professional. Worked with the GM Jamie and the finance department for a smooth transaction. Highly recommend. patient and professional. Worked with the GM Jamie and the finance department for a smooth transaction. Highly recommend. More

The reason I bought this car from out of state is this salesmen. Open, honest and not pushy at all. salesmen. Open, honest and not pushy at all. More

Would have been 1 star but I’ll give some grace. Sold me a used EV that I was told qualified for the $4k EV tax credit. Was later told the paperwork was filed with the IRS. Neither was true. Sold me a used EV that I was told qualified for the $4k EV tax credit. Was later told the paperwork was filed with the IRS. Neither was true. IRS rejected my tax return. Circled back to Jim Ellis Cadillac and they would not admit their mistake ignoring evidence I had. I’ve bought over 15 cars from Jim Ellis dealerships. This is the first issue I had. The indifference and arrogance from the Cadillac store was shocking. More

Great service was able to get the deal done in a quick period of time. period of time. More