Jim Ellis Ford Sandy Springs - Service Center

I’ve only had wonderful experiences here. First time was for an engine issue. I went to my original dealer who kept the car for two weeks only to tell me they never encountered the issue. A First time was for an engine issue. I went to my original dealer who kept the car for two weeks only to tell me they never encountered the issue. At Jim Ellis, they listened, understood, and empathized. Within one day they were able to identify the issue and order parts to correct it. They communicated consistently through the entire process and were very efficient. Now when any issues arise, I make the 30 minute drive here. They have excellent customer service, great communication, quality work, and an efficient process. Especially recommend Jyair. He makes the process a breeze and is very friendly to work with. More

Every time that I get my vehicle serviced at this location, it is a great experience! Jyair and Kim are great personable people that truly care about their customers and community. I appreciate them location, it is a great experience! Jyair and Kim are great personable people that truly care about their customers and community. I appreciate them and I will always recommend them to anyone! More

GREAT EXPERIENCE! !! DAVID IS A VERY GOOD EXAMPLE OF GOOD CUSTOMER SERVICE!!! THX TO MIKE IN PARTS AND DAVID IN SERVICE!!!! !! DAVID IS A VERY GOOD EXAMPLE OF GOOD CUSTOMER SERVICE!!! THX TO MIKE IN PARTS AND DAVID IN SERVICE!!!! More

I took my truck in for an oil change and service. My service advisor was David Blood. I needed my truck back by a certain time. David went over services my truck required. He told me up front he c My service advisor was David Blood. I needed my truck back by a certain time. David went over services my truck required. He told me up front he could not get some of the services done with the return time I required. They had my truck done on time. David was very helpful. I also liked the card left by the General Manager. More

My experience with Kim Riley was incredible. She responded to my calls and texts very quickly and had the answers right away. The cost of repairs seems pretty high. She responded to my calls and texts very quickly and had the answers right away. The cost of repairs seems pretty high. More

Had my 2021 Mustang serviced this weekend. They did great and delivered it in less time that they estimated, a first in my experiences at other shops. Thanks Tommy Wallis and team. They did great and delivered it in less time that they estimated, a first in my experiences at other shops. Thanks Tommy Wallis and team. More

The Rep was friendly and informative . The Service was quicker than expected. Also, the Waiting room is comfortable. The Service was quicker than expected. Also, the Waiting room is comfortable. More

Brad was very friendly and knowledgeable. My car was done before I expected and they even cleaned it. Would recommend without hesitation. My car was done before I expected and they even cleaned it. Would recommend without hesitation. More

Tommy Wallis was very professional. Tommy was timely. Tommy was able to explain services performed. Tommy was friendly and walked me to my car. Thank you, Tommy and Jim Ellis Ford, Tommy was timely. Tommy was able to explain services performed. Tommy was friendly and walked me to my car. Thank you, Tommy and Jim Ellis Ford, where I've purchased three cars. More

Mobile service for recall repair was very convenient Repair technician arrived on time and was polite and professional Repair technician arrived on time and was polite and professional More