Jim Ellis Ford Sandy Springs - Service Center

Friendly professional service. Salesman was low pressure an knowledgeable. Service department very thorough. Everyone did what they were supposed to do. Salesman was low pressure an knowledgeable. Service department very thorough. Everyone did what they were supposed to do. More

David Attall is an amazing service provider. He is always so calm and considerate and makes the clients feel confident in your service. He is such a great asset to your company. He is always so calm and considerate and makes the clients feel confident in your service. He is such a great asset to your company. More

I brought my Ford Expedition in for 45k mile service. Brad Carter was my Service advisor and he was professional. He was very patient and not pushy. He clearly explained everything. He did offer other se Brad Carter was my Service advisor and he was professional. He was very patient and not pushy. He clearly explained everything. He did offer other services but when I declined, he respected my wishes and move right along. I like that! The courtesy driver was amazing as always. He is very friendly. I’ve been coming to this location for over a year and he is always the same! Both of these guys are true assets to your company. The mechanics always donut right the first time, Thanks to them too! Lastly, I love how my car is always returned to me CLEAN!! They wash the outside and vacuum the inside and even put some air freshener. This dealership gives that old school touch that I grew up with. I drive 38 miles and skip 3 Ford Dealers just to come here. I highly recommend! More

Great service very professional helpful would recommend to friends always a great experience would go back to friends always a great experience would go back More

Quality of staffing must be an issue. This is the second time I took it in for an oil change and barely made it home. In fact I didnt make it home the first time. Apparantlty when chan This is the second time I took it in for an oil change and barely made it home. In fact I didnt make it home the first time. Apparantlty when changing the air filter, dirt got inside and given the sensitivity of these engines, it causes the engine to shut down, like it is out of gas. And now, it is running rough and I need to take it back. More

Can't say enough about David Attal, our service advisor. He was on top of my required service and recall repair, and organized rides both ways so I didn't have to drive up, Uber back, then repeat on the pi He was on top of my required service and recall repair, and organized rides both ways so I didn't have to drive up, Uber back, then repeat on the pickup. He also knew exactly what the problem was with a bit of rust on the hood, and has set up an appointment to have that repaired next month. We have had not-so-good experiences at other Ford dealers, but really trust the folks at Jim Ellis. In fact, my wife just bought a new Hyundai from Jim Ellis Hyundai largely because of her excellent experience with that Jim Ellis Dealership. More

Hands down, the worst customer experience I've ever had with any business. Their dreadful communication and complete disrespect for my time has ensured I will never use this dealership ever again. My exper with any business. Their dreadful communication and complete disrespect for my time has ensured I will never use this dealership ever again. My experience was as follows: Called the dealership to let them know I was going to have my car towed there because it wouldn't start and I strongly suspected that it was a battery issue. They tell me they'll let the service department know. Three hours later I get a call from the dealership confusedly asking me why my car was there (not a big deal, but clearly foreshadowed the type of experience I was going to have). I explain the situation again and they tell me they'll look at it. Two days pass and I don't hear anything. I call them to ask what's going on. They say they're sorry and that they'll be sure to look at it in the next two days. Three days pass, I call them again, they tell me my service advisor, Martin, is out and that they'll look at it when he gets back. I ask them why they can't just test the battery, I get the run around and talk to people all over the dealership. Everyone I talk to agrees that this is ridiculous, but each person says it's someone else's responsibility to resolve it. Two days later I call them early in the morning and talk to the assistant service manager to confirm they'll be looking at my car that day. She ensures me they will. I call them that evening, no one has looked at my car and they say they will tomorrow. I call them the next morning to confirm they're looking at my car that day, because if not I'm towing it out of there. They finally look at my car and tell me it had a dead battery (if only someone had suggested that when the car was first dropped off) and that they'd recommend a TCM replacement before driving it. I ask how long it will take for a TCM replacement, they tell me it's impossible to give me an estimate. I ask if it's 3 weeks, 3 months? They stand firm and say it's impossible to give even the most general timeline. Fine, I understand supply chain stuff is crazy right now. Martin, the service advisor, gives me his personal number so I can contact him for updates. A week passes and I text him to ask whether Ford has given any estimate for shipping on my backorder part. I never hear anything back. Three days pass and I call the dealership. Everyone they connect me to goes to voicemail. I leave a message and never hear back. Two days later I walk to the dealership to figure out what's going on. I talk with Martin who continues to say no timeline estimate is possible. Repeatedly tells me that he can't get the part faster and doesn't seem to understand that I'm upset about the horrible service and communication, not the part. Tells me he'll talk to the parts director the next day and call me first thing in the morning to share what he finds out. I don't receive a call. I walk to the dealership that afternoon to get my car. When I get there Martin argues with me saying he tried to call me, but he got a woman's voicemail. They have my personal cell phone number so that doesn't make any sense and I check on the bill that they have my phone number correct and they do. Rather than admit he made a mistake he indignantly walks off and I pay for the battery replacement, take my car, and leave. I would strongly advise against ever using this dealership, but if you insist on using their services I would avoid Martin like the plague. More

Jason Lenoir was excellent as my service advisor on my recent April 2022 service visit. Personable, Knowledgeable, and professional. Five stars is not enough, Keep up the great work! recent April 2022 service visit. Personable, Knowledgeable, and professional. Five stars is not enough, Keep up the great work! More