Jim Ellis Kia of Kennesaw - Service Center

Service department I went to see if my oil needed changed as there was no sticker on window to advise of next service. While being checked in by service writer, there w I went to see if my oil needed changed as there was no sticker on window to advise of next service. While being checked in by service writer, there was a technician that came and interrupted the service writer and myself about needing parts paper that wasn’t attached to his repair order. He wanted the writer to stop what she was doing to get the parts list, writer told him she would help him once she was finished with me, that didn’t make him happy so he went to what I think was service manager, she came out asking her where that parts list was. REALLY? Didn’t need oil change but needed a brake light changed. I’m very upset that I the customer was interrupted so many times, also that the time I spent to get bulb changed was over and hour because of these interruptions. Where is customer comes first??? Technician was rude for causing interruption, then this other lady. This was my second contact with your service department. The technician should NEVER interrupt a customer! The service writer was doing her best to help me by telling technician she would handle issue once she was done with me. Then another technician came in with a problem...this is the worst service I’ve received from any dealership! More

The best service from Lavar Very helpful and kind. I feel important and very happy how Lavar did the whole service process. Very attentive on what their customers need. Thank you Very helpful and kind. I feel important and very happy how Lavar did the whole service process. Very attentive on what their customers need. Thank you. More

Jim Ellis Kia of kennesaw is the best! The workers here are always on point. Fast, friendly, and reliable service. I would definitely recommend anyone to this dealership for sl your car needs, questions, s are always on point. Fast, friendly, and reliable service. I would definitely recommend anyone to this dealership for sl your car needs, questions, services, or if you're looking to lease or finance. The best part about this dealership is that they make you feel welcomed. More

Outstanding & Pleasant Courteous .Friendly. Knowledgeable, Prompt!! was greeted with pleasant & smiling service persons. Service persons were willing to listen to what was g Courteous .Friendly. Knowledgeable, Prompt!! was greeted with pleasant & smiling service persons. Service persons were willing to listen to what was going on with my vehicle. That was very important to me. Thank You Ms. D. Bell. p More

Excellent customer service! From the moment I walked in the door, I was greeting and felt welcomed! They explained everything they would be doing to my car and the cost! the door, I was greeting and felt welcomed! They explained everything they would be doing to my car and the cost! More

They were crazy thorough So my son said he just needed a new key but he needed an oil change and a tire alignment that we would not have known about if they didn’t tell us So my son said he just needed a new key but he needed an oil change and a tire alignment that we would not have known about if they didn’t tell us Great work More

I love my KIA I had another great experience at Jim Ellis KIA and I attribute it to Lavar's excellent service! I would highly recommend this dealership to others. I had another great experience at Jim Ellis KIA and I attribute it to Lavar's excellent service! I would highly recommend this dealership to others. More

Awesome experience! After having my car towed in, it turned out that I needed a new engine (which was covered under the warranty. My service rep was Diane Bell. She was After having my car towed in, it turned out that I needed a new engine (which was covered under the warranty. My service rep was Diane Bell. She was very helpful and friendly. She let me know right away that my engine had to be replaced and immediately set me up with a car rental. The car now drives as good as the first day I bought it. Between Kia's warranty and the service I received from Jim Ellis, Kia will always be my first choice when purchasing another vehicle. More

It took an eternity to simply make an appt!! About 1.5 weeks. Left a couple messages for someone to call me back to schedule and no one ever did- would give 1 star only for that. however, once I was final weeks. Left a couple messages for someone to call me back to schedule and no one ever did- would give 1 star only for that. however, once I was finally booked the service folks were friendly and efficient . My only complaint... use steering wheels covers! Mine is always so grimy when you guys return the car to me. More

Love Jim Ellis Always a pleasure seeing Diana when I get my car serviced. Never had any issues with my car after a service. I would recommend going to Jim Ellis if t Always a pleasure seeing Diana when I get my car serviced. Never had any issues with my car after a service. I would recommend going to Jim Ellis if they have a KIA. More