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Jim Ellis Kia of Kennesaw - Service Center
Kennesaw, GA
4,206 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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4,206 Reviews of Jim Ellis Kia of Kennesaw - Service Center
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January 15, 2020
Needed engine replacement under recall warranty. Mark was our service rep. He was terrific! Very kind, helpful, and provided great communication. I’ve dealt with Mark a couple times since. Excellent service. our service rep. He was terrific! Very kind, helpful, and provided great communication. I’ve dealt with Mark a couple times since. Excellent service. Even provided shuttle over to nearby Chick-Fil-A while other work being done on car. I’m VERY impressed with the service department. More
by t.samples
Verified CustomerEmployees Worked With
Mark Lewis
January 15, 2020
Best place for service and their customer service is out of this world would recommend it to anyone. Miss Williams always took care of me when ever I’m there she is a sweetheart of this world would recommend it to anyone. Miss Williams always took care of me when ever I’m there she is a sweetheart More
by OUSAINOUKORTA
Employees Worked With
Camille Williams
January 15, 2020
Great customer satisfaction and met all of my expectations. Would and will recommend to all friends and family. Thank you for the phenomenal service provided expectations. Would and will recommend to all friends and family. Thank you for the phenomenal service provided More
by SCOTTYE0
Employees Worked With
Lavar Frederick, Jason Dale, Mike Boyd
January 14, 2020
Excellent Service Great experience with Lavar during a warranty engine replacement. Excellent follow-up by Lavar and the Kia team and a very quick turnaround. Exceeded Great experience with Lavar during a warranty engine replacement. Excellent follow-up by Lavar and the Kia team and a very quick turnaround. Exceeded our expectations... More
by davemoss67
Employees Worked With
Lavar Frederick
January 14, 2020
People there are always friendly.I wanted to highlight People there are always friendly. I wanted to highlight the exceptional service I received from the General Sales Manager at this location! My wife People there are always friendly. I wanted to highlight the exceptional service I received from the General Sales Manager at this location! My wife had taken her Kia Sorento for an oil change and she forgot to pick it up before the service department was closed. Mr. Matt "Rock" went above and beyond by making phone calls to get the clear to release the car to my wife THEN he went to get the car from the lot in the pouring rain. Thank you Matt! More
by DIANABREYES
Employees Worked With
Matt "Rock", Diana Bell
January 14, 2020
Good, fast, and efficient It was very simple to schedule a service visit...procedure took less than the hour I was warned it would take. Mr. Frederick was very friendly and pro It was very simple to schedule a service visit...procedure took less than the hour I was warned it would take. Mr. Frederick was very friendly and professional. More
by RBK
Employees Worked With
Lavar Frederick, Diana Bell
January 13, 2020
Camille was awesome! She was very thorough from start to finish. She didn’t try to sell me more services with I greatly appreciated. The video text of the problem was cherry on top of this great service. Th finish. She didn’t try to sell me more services with I greatly appreciated. The video text of the problem was cherry on top of this great service. Thank you!! More
by blueeyem
Employees Worked With
Camille Williams
January 13, 2020
had oil change new brakes Mark was very good to work with. help me save some $$ on work done He was very thorough from start to finish. Courtesy shuttle was great too Mark was very good to work with. help me save some $$ on work done He was very thorough from start to finish. Courtesy shuttle was great too More
by TKGDBOW
Employees Worked With
Mark
January 12, 2020
Wonderful service department they really took care of me. They washed my car and vacuum it. Diana met me instantly and made sure I had a ride to work. They washed my car and vacuum it. Diana met me instantly and made sure I had a ride to work. More
by Diane.mill3
Employees Worked With
Diana Bell
January 11, 2020
Jim Ellis KIA Working with Jim Ellis KIA and the KIA Corporation to get my problems resolved wasn't as bad as I thought! First class customer service. Working with Jim Ellis KIA and the KIA Corporation to get my problems resolved wasn't as bad as I thought! First class customer service. More
by LINDAJARBOE4
Employees Worked With
LaMar, Jason Dale
