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Jim Ellis Kia of Kennesaw - Service Center
Kennesaw, GA
4,205 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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4,206 Reviews of Jim Ellis Kia of Kennesaw - Service Center
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January 10, 2020
Very Pleased! Very pleased getting in for an impromptu, yet overdue service visit; Cford got me scheduled within 30 mins of arriving. Thank you for the prompt servi Very pleased getting in for an impromptu, yet overdue service visit; Cford got me scheduled within 30 mins of arriving. Thank you for the prompt service within your location by everyone! More
by ASOUTHERNBELLI2
Verified CustomerEmployees Worked With
Chris Ford
January 09, 2020
Problem not fixed first time. Had problem again 1 week later Returned car after saying they fixed problem. 1 week later had same problem and had to have car towed it because of Electronic Power Steering problem Returned car after saying they fixed problem. 1 week later had same problem and had to have car towed it because of Electronic Power Steering problem and was not drivable. Trying to get an answer to the service desk was hard to get. They transferred me at which time no one answered at the number I was transferred to. Tried calling back to service desk and no one answered. More
by marykim42
Employees Worked With
Spencer
January 09, 2020
Jim Ellis Kia Satisfied with previous sales (February 2019) and more recently the first service (free oil change) at 5000 miles. First new car in 13 years, and I lo Satisfied with previous sales (February 2019) and more recently the first service (free oil change) at 5000 miles. First new car in 13 years, and I love all the technology. More
by lak56
Employees Worked With
Mark Lewis, Zakaria Benabdesselam
January 08, 2020
Speedy greeting. Wasn’t overly pushy about recommended service. Wait was not too long for the services. Enjoyed some coffee and worked remote. Would be nice to have some blinds that pull down to block service. Wait was not too long for the services. Enjoyed some coffee and worked remote. Would be nice to have some blinds that pull down to block the sun by the tables. More
by BRADTCULBRETH
Employees Worked With
Spencer
January 04, 2020
Good Service Great customer service overall. I did not encounter any bad experience during my last visit. Diana did connect to the customer and does her job well. Great customer service overall. I did not encounter any bad experience during my last visit. Diana did connect to the customer and does her job well. Keep up the good work. More
by ALLUCKI7
Employees Worked With
Diana Bell
January 03, 2020
Fast & Courteous I had my car in the repair center for a warranty issue. The technicians that assisted me were extremely courteous and helpful. They kept me updated I had my car in the repair center for a warranty issue. The technicians that assisted me were extremely courteous and helpful. They kept me updated along the way and even offered assistance in getting back to the shop to drive my car home. The service was incredible. They worked with me every step of the way! They listened to all of my concerns and addressed each one. I'm very pleased. More
by Melissa B.
Employees Worked With
Jason Dale
December 30, 2019
Excellent service and great experience. I have given Jim Ellis Kia of Kennesaw a 5 star rating because of the service and great experience I had given to me by Lavar Frederick. Lavar took th I have given Jim Ellis Kia of Kennesaw a 5 star rating because of the service and great experience I had given to me by Lavar Frederick. Lavar took the time to explain to me the service needed for my vehicle. Showed and explained the types of tires available, broke down exactly what each service would cost and how long it would take. When I told Lavar I was not able to wait he arranged a loaner vehicle and helped me through the process. When the full multipoint inspection was completed Lavar called me and told me what was found and recommended what needed to be fixed. When I returned to pick up my vehicle Lavar completed my experience taking me walking around my vehicle pointing out what was done, kind words and smile. More
by mHOLLINSID
Employees Worked With
Lavar Frederick
December 30, 2019
First time visit EXCELLENT CUSTOMER SERVICE!!! Its all about the customer & the car making sure the customer understand what is needed to keep the car & customer SAFE. EXCELLENT CUSTOMER SERVICE!!! Its all about the customer & the car making sure the customer understand what is needed to keep the car & customer SAFE. IMPORTANT More
by DIANEWALKERBETTS
Employees Worked With
Idk his name
December 30, 2019
It was great! I drove over an hour to come to Jim Ellis for service and will keep doing so! They had me in and out super fast even on a Saturday! Mike kept me infor I drove over an hour to come to Jim Ellis for service and will keep doing so! They had me in and out super fast even on a Saturday! Mike kept me informed on the status of my car the whole time. More
by ALG890810
Employees Worked With
Mike in Service
December 30, 2019
Jason is amazing I’m very upset that I’m losing Jason as my service rep, but he deserves his promotion. I was taken care of by Jason and Spencer on this visit and Spe I’m very upset that I’m losing Jason as my service rep, but he deserves his promotion. I was taken care of by Jason and Spencer on this visit and Spencer is stepping into Jason’s hard to fill shoes! It’s looking promising! Seriously, overall great service from everyone in this service center! More
by Anonymous 1234
Employees Worked With
Spencer, Jason Dale
