25 Reviews of Jim Ellis Maserati - Service Center
Extremely Disappointed with Jim Ellis Maserati – Ongoing Engine Issue and Lack of Accountability I typically don’t leave reviews, but my experience with Jim Ellis Maserati has been so frustrating and dis Engine Issue and Lack of Accountability I typically don’t leave reviews, but my experience with Jim Ellis Maserati has been so frustrating and disappointing that I feel compelled to share it for the benefit of future customers. My vehicle has been in the dealership’s possession since March 22, 2025, due to a locked engine. This engine was replaced by Jim Ellis Maserati just three years ago due to a manufacturer’s faulty installation. Since then, the car has only been driven 20,000 miles and has received routine maintenance. Despite this, I was told the engine had failed due to metal shavings in the oil—with no clear explanation of what caused the failure, only that the engine is now out of warranty. The customer service throughout this ordeal has been unacceptable. I experienced: Minimal communication and lack of follow-up despite repeated outreach. Empty promises that someone would call me back with updates—only to receive a text message instead. Resistance when I asked for Maserati corporate contact information. A manager finally contacted me last month, only to inform me that Maserati would not take any responsibility. I requested that the matter be escalated, but have received no response since—only apologies from dealership staff saying this delay is “not typical” and that corporate would get back to me. It’s now been nearly three months, and I am still without my car, without answers, and without any resolution. The lack of accountability and transparency is deeply disappointing—especially from a brand that markets itself as a symbol of luxury and performance. I strongly urge anyone considering purchasing or servicing a vehicle at Jim Ellis Maserati to think twice. My experience has shown a complete breakdown in customer care, corporate responsibility, and basic communication. More
Jamal always does an excellent job with my service request. He is very customer oriented. Thank you! request. He is very customer oriented. Thank you! More
First time visit was an absolute pleasure. Mr. Jamal was very professional and knowledgeable about my Alfa Romeo. Looking forward to my next visit. Mr. Jamal was very professional and knowledgeable about my Alfa Romeo. Looking forward to my next visit. More
Jamal Diamond is a true professional, and I always see him when I take my Alfa in for service. This entire dealership is first class. him when I take my Alfa in for service. This entire dealership is first class. More
It was extremely professional and all my questions and concerns were answered. Jamal always does a great job with the maintenance of my vehicle. concerns were answered. Jamal always does a great job with the maintenance of my vehicle. More
It has been a pleasure to work with Jamal in the service department. I feel everything is well explained and done thoroughly. department. I feel everything is well explained and done thoroughly. More
Had issue with my Levante. Gave me a Ghibli loaner, got me in & fixed issue( under warranty!) quickly. Jamal Diamond( Service Advisor) was phenomenal!! Having amazing staff & Gave me a Ghibli loaner, got me in & fixed issue( under warranty!) quickly. Jamal Diamond( Service Advisor) was phenomenal!! Having amazing staff & service set Jim Ellis Maserati miles above! More
Thank you Mr Jamal Diamond! Great service! Will be back again next time I need additional assistance Great service! Will be back again next time I need additional assistance More
Jamal has been helping me get car service. This is my second Maserati. And I trust Him. Very pleased with the service. Thanks Jamal This is my second Maserati. And I trust Him. Very pleased with the service. Thanks Jamal More
Jamal Diamond, our Service Adviser, is excellent with the customers and he keeps you well informed. He is a great asset to Jim Ellis. customers and he keeps you well informed. He is a great asset to Jim Ellis. More