Jim Falk Motors

Today my wife and I bought our third vehicle from Jim Falk Motors. The buying experience was wonderful. Jim Falk Motors has a great group of people in every department. It’s a great dealership for sa Falk Motors. The buying experience was wonderful. Jim Falk Motors has a great group of people in every department. It’s a great dealership for sales, service, and all else. More

Fun to talk to but they'll take advantage if you. Our truck broke down traveling, while we were trying to get to Dad who was dying in the hospital. We were in a hurry and emotionally distraught. We t Our truck broke down traveling, while we were trying to get to Dad who was dying in the hospital. We were in a hurry and emotionally distraught. We told them we could not afford more than $20000. Suddenly they had no trucks in the whole lot for less than $30000. Husband settled on a truck while I was on the phone with mom discussing dads condition. They would only show us the maintenance history on the Car Fax. It took forever to get it financed. When we got home we got rejection letter after rejection letter stating that the price was more than it was worth. When we finally got the title in the mail, it showed that the last owner paid $22000 for it. They seemed so nice but I think they just do that to keep you distracted. Just pay attention and make sure you see ALL of the car fax. Not just the mainenance history or you'll pay a lot more than you need to. More

I had a good experience with this dealership ,,, I was shopping for a good used SUV and with there help I was able to find a good fit for me ........... Ms. Tehani Santos ,,, Met with my an was shopping for a good used SUV and with there help I was able to find a good fit for me ........... Ms. Tehani Santos ,,, Met with my and I found her calm and attentive persona to be very helpful ... She is a good listener and completely non pushy ,,, which made me feel trustworthy of her advice and assistance ... And on a follow up after purchase about a few details ,,, again I found her to be very generous with her time and knowledge ... More

I have had the opportunity to purchase three cars from Jim Falk Motors in as many years. Most recently, I purchased a 2018 Toyota for my oldest son. The car he had been driving broke down, leaving him wit Jim Falk Motors in as many years. Most recently, I purchased a 2018 Toyota for my oldest son. The car he had been driving broke down, leaving him with no means to get back and forth to work. Getting a replacement was not only necessary; it was urgent. I worked with Josh Figgatt, who helped me with in the purchase of our pervious cars. He and Shayna in the finance department worked tirelessly to make a deal happen for us that was within our budget, even though we were unable to be present at the dealership; not to mention it was Josh's day off! By the next morning, papers were drawn up, signed, and the vehicle was delivered to my son at his home, before he had to leave for work. I know Jim Falk personally, and know that he's a good man, but what gives his dealership the success that it has, is not his reputation, but the reputation of amazing employees like Josh and Shayna! To say that I'm grateful for the two of them would be an understatement, but it is the only word that comes close. Jim Falk, you are blessed with honorable and hardworking people representing you, make sure you are blessing them!!!! More

Bought a new 20221 Cadillac XT5. Back up camera did work properly, was basically told nothing they could do after numerous excuses. Cadillac announced a recall on the camera now. Was Back up camera did work properly, was basically told nothing they could do after numerous excuses. Cadillac announced a recall on the camera now. Was then told they didn’t want to mess with me anymore as they are no longer a Cadillac dealer. Just got a call from some lady who said on-star told them the car is low on oil. What a crock, the car is due for service, but still has 20% oil life which is the message that is being misrepresented. When I asked her if she cared to hear y complaints she basically responded no, have a good day and hung up the phone. Wish I could have recorded this call, it would have gone viral and most people would avoid this place in my opinion. Cadillac still doesn’t have the parts for the fix, therefore I did cancel the order for the Electric Cadillac for me and bought a BMW X-5. Service and product in my opinion is so much better with the BMW. More

Horrible way to do business! Money exchanged hands then they sold it out from under us. We live over 2 hours away and couldn't get there to pick it up until the weekend. They Money exchanged hands then they sold it out from under us. We live over 2 hours away and couldn't get there to pick it up until the weekend. They called on Thursday and said they needed to move it now! Told them to drive it over to us then. Owner got on and said it had to go now our deal is off. They will refund our money but I needed a car! Guess the paperwork they sent us is pointless! Ridiculous, dishonest, dirty and snake-like are the best ways I could describe this dealership. I won't waste my time with them again! More

About 1 month ago I bought my 4th vehicle from Jim Falk. Previously, the experiences were "5-Star." This time was much different and not very good at all. I would give their service people 5 stars, but s Previously, the experiences were "5-Star." This time was much different and not very good at all. I would give their service people 5 stars, but sales has not met my expectations this time around. The two gentlemen that helped me, Jacob and Isaac, were professional and courteous at every turn. They were helpful and tactful in helping me through the ownership process. I just had communication difficulties with Traci, the sales manager above her and with the gentleman in finance. I miss their old sales manager, Josh. Oh well!! I might look at vehicles here again one day but for now, I'd advise shopping here very cautiously. Do not rush any decision. Ask every question in the book because what you don't know can definitely cost you "out the door." I'll spare the reader the details.. Sorry to have to post this. More

I was very happy with the with the purchase of my vehicle. This dealership is very good at what they do , sell cars at a good price . The sales people are very friendly, great communication, knowledg vehicle. This dealership is very good at what they do , sell cars at a good price . The sales people are very friendly, great communication, knowledgeable and very thorough in making this process go very smoothly! The only thing that bothered me was they advertised a sale price which it is but the rebates that we suggested them to use was already deducted which was how they arrived at their sale price and they didn’t mention it until I asked about it. .overall a pretty good experience and would do business with them again !! More

I have purchased countless automobiles from Jim Falk and whether I’m purchasing new or used I get the same great service every time. My latest purchase was an Audi from Traci Shepard. She was attentive, inf whether I’m purchasing new or used I get the same great service every time. My latest purchase was an Audi from Traci Shepard. She was attentive, informative, and personable. She was quick to respond over the phone or in person and had my vehicle pulled, cleaned, through finance, and ready to sign for in just under two hours. I was on my way home with it that evening. I definitely appreciate this dealers genuine respect for time and their hassle free process. I’ll be back for another I’m sure. More

Ive been going through a very hard time in my life. .their customer service was out of this world. They displayed understanding and compassion. They gave me the best deal imaginable!!! They delivered my .their customer service was out of this world. They displayed understanding and compassion. They gave me the best deal imaginable!!! They delivered my new car to the front door of my home. I am so impressed! When they say don't worry we got you...they mean it in every way possible!!! Thank you Traci Shepard and Shayna you guys at Falk Motor are amazing! More