Jim Glover Dodge Chrysler Jeep Ram Fiat

My vehicle was purchased in 2016 at Jim Glover on the River, and I was encouraged to utilize the "Engines for Life" BG program. I strictly adhered to their program requirements, however on 06/17/2021 I r River, and I was encouraged to utilize the "Engines for Life" BG program. I strictly adhered to their program requirements, however on 06/17/2021 I received an alert that an oil change was due while en route to Louisiana. I contacted Jim Glover and was advised that service must be performed exclusively at Jim Glover to maintain warranty eligibility and was asked to bring the vehicle in upon return. I did as asked and was told the warranty was still effective, also with the service receipt indicating a charge for the EFL program My commitment to servicing my vehicle exclusively at Jim Glover is further documented through subsequent appointments. Moving forward, on 08/05/2022 I was in need of what I felt was an air conditioning/heating check, but Jim Glover had no timely availabilities for service, thus the service was completed elsewhere, at which time the water pump was replaced and the oil/filter was replaced. I spoke with personnel at Jim Glover and relayed the details of that service. On 11/04/2022 I received my scheduled service with Jim Glover, again indicating the EFL program charge. Subsequent services, all within program parameters were completed, again all with the EFL charge, moving forward to my most recent service receipt dated 11/22/2024 again indicating the warranty still active, with the additional charge for Engines for Life – BG – MOA on the receipt. On 01/13/2025 I reported an issue with my vehicle, including a "check engine" light and an unusual noise under the hood. I was instructed to come in immediately, which I did, and after the mechanics checked my vehicle, I was informed that diagnostics showed no identifiable issues, and the "check engine" light was reset. I specifically inquired about the oil and fluid levels, to which I was reassured that all levels were normal. I was NOT advised to leave the vehicle for further inspection but was told if it happened again, to bring it back. The following morning,, about 5 miles later, smoke appeared from under the hood. I immediately stopped the vehicle and contacted the service department. Per their recommendation, I arranged for the vehicle to be towed to Jim Glover for diagnosis. After three weeks without access to a loaner vehicle, I was informed that the #6 rod had broken, causing a hole in the engine block, which resulted in the oil leak and subsequent smoke. A claim was placed by Jim Glover to BG Engines for Life, and was denied. I was informed that Jim Glover does not control BG’s claim decisions. However, I would assume Jim Glover does support the program since they so actively encourage this at the time of vehicle purchases. Jim Glover did tell me that they convinced EFL to "contribute" $2000 for repair that could only be done at Jim Glover, and Jim Glover offered an employee discount to their estimate, leaving me with $5,894.93, a result I find unacceptable due to the history and documentation listed above. I was led to believe my warranty was active throughout all of those years, and asked Jim Glover for a complete resolution, however they would not budge. I eventually took my vehicle elsewhere and paid out of pocket. I spent over $1200 in rental car fees while awaiting responses/horrible communication, tow charges, and eventually paid $3823.39 for a refurbished engine. I have asked only for reimbursement of that repair, given the fact that I continued to pay for that warranty service and the fact that my engine blew mere hours after I was told no issue was found upon inspection. More

Tony did a great job during the search for my truck. He went above and beyond what was expected and I would recommend him completely! He went above and beyond what was expected and I would recommend him completely! More

Roy was a great guy to work with took care of me from start to finish. Definitely was the best vehicle buying experience I've had thanks to him. The whole team there was quite friendly actually. start to finish. Definitely was the best vehicle buying experience I've had thanks to him. The whole team there was quite friendly actually. More

Tony was awesome to work with. Answered all of my many questions. Worked hard to find the vehicle that I wanted and was great to deal with every step of the way! Answered all of my many questions. Worked hard to find the vehicle that I wanted and was great to deal with every step of the way! More

Good service and very helpful folks. I never felt pressured. My salesman always answer my questions. I never felt pressured. My salesman always answer my questions. More

Awesome dealership and awesome service. And the Customs guy Mike was the most knowledgeable and helpful one I’ve dealt with. Kraig was absolutely fantastic. Highly recommend. And the Customs guy Mike was the most knowledgeable and helpful one I’ve dealt with. Kraig was absolutely fantastic. Highly recommend. More

I did an online purchase and this was the smoothest purchase ever. This dealership deserves so many accolades! I worked with Tony and he had a very easy going demeanor which was refreshing. I would purchase ever. This dealership deserves so many accolades! I worked with Tony and he had a very easy going demeanor which was refreshing. I would use this dealership again and again More

Second vehicle I have purchased here ant Jim Glover and I always get good service! always get good service! More

Went in for service and Brooklynn went above and beyond for us and was very friendly. She checked us in and listened to our concerns, answered our questions and got everything relayed to the mechanics. for us and was very friendly. She checked us in and listened to our concerns, answered our questions and got everything relayed to the mechanics. More

Sold car out from under me only 5 minutes (4 miles) away from my appointment/dealership from my appointment/dealership More