Jim Hudson Buick GMC

More and Better Service than expected As a late evening "Saturday Surprise" my 2010 DTS with 70.6K miles developed a water pump leak and sent the motor into almost immediate "overheating - As a late evening "Saturday Surprise" my 2010 DTS with 70.6K miles developed a water pump leak and sent the motor into almost immediate "overheating - idle engine" mode. On Monday morning we tottered into the Jim Hudson service department, met with Neil Mosely and described the problem. Neil advised that they were shorthanded; but he would try to get the car in and serviced. As it turned out I had to leave the car; but thanks to Neil I was provided with a loaner and with the news that while my car wasn't yet fixed, the problems were covered by the powertrain warranty, something I wouldn't have thought of given the mileage of the car. One and a half days later the car repairs were complete, including a requested oil change and new windshield wipers; and a MUCH smaller bill than I thought I'd have. Since this was the 3d or 4th time I've had the car into the dealership for service; and each time I've left with a repaired car and a much smaller bill than expected, I have no hesitation in recommending this dealer's service department 100%. More

Where to begin? I was having some difficulties with my 2008 Saab Turbo X during the summer of 2012 while on vacation in South Carolina. Since the Saab company was making no parts, the service department a 2008 Saab Turbo X during the summer of 2012 while on vacation in South Carolina. Since the Saab company was making no parts, the service department at Jim Hudson told me that there was nothing that they could do for me. I was pretty frustrated and desperate, so I decided to look at leasing a new automobile (thinking this would be the best option for dissolving the negative equity that would incur upon trading in my Saab). After some deliberation (a couple of weeks), I decided to call Larry (the salesman) to see if he could give me $17500 for my car. While I owed more than $21000, I expected my trade in value to be quite low due to the fact that Saab was not making parts any more. The $17500 was a price that I mentioned because Larry offered me $17000 during my initial visit. Larry told me to come to the dealership and he'd "see what he could do". After 15 minutes of being at the dealership, he explained to me that he couldn't do $17500 and that I was very fortunate to get the $17000. It was near closing time and my wife and I were the only customers on the premises. We found a replacement vehicle that had the features that we both liked, a tan GMC Terrain. Larry informed me that he would "run the numbers" to see what he could come up with as far as a monthly payment. As he went in to discuss things with his manager, my wife and I looked at other models that were available on the lot. We spotted a white Terrain that would have suited us as well. I approached Larry to tell him that I liked the white one and asked what the payments would be on it. He very rudely said, "You gotta make up your mind man. My manager wants to get home. Which one do you want?" I told him to proceed with the first one. Let me get to the point now. --I had accidently left some CD's in my car's CD player. I called immediately when I got back to Ohio to let the dealership know that I wanted them back. After leaving a couple of messages, I finally got hold of Larry. He said that there was nothing in the car and that I and/or my wife were mistaken. Fine, they're CD's, I'll by new ones. --After my 30 day tags ran out, I called to see where my annual license plates were. They were very confused on the out of state procedures. Needless to say, this ran into another issue. Without getting into too much detail, I couldn't drive my new car for a month due to the expired tags. I essentially was making payments on a new car that I couldn't drive. I had many phone conversations with a few different people at the dealership, some were not very pleasant, as some of the associates were very rude (some were very nice however). -- I was also promised a second key to my vehicle after my purchase. I have not received it. Supposedly another salesman took it home. -- After all of these problems, I informed one of the associates at Jim Hudson that I would be writing a review on the way I was treated and their professional conduct, because I was not satisfied with my experience. I had a new car that I couldn't drive for over a month. -- The manager or assistant (not really sure) told me that for my troubles, they would make the payment for the month that I couldn't drive my car. They did and I expressed my appreciation. Needless to say, I was in a desperate situation when I traded my car in for the new Terrain. I was having problems with a car that couldn't be fixed and I was rushed by a salesman who wanted to go home. Here it is a year later and I continue to be angry about my experience with Jim Hudson GMC. While going through my glove compartment, I decided look over the paperwork that I was rushed in to signing. I paid nearly $1000 for maintenance service that I can not use where I live. Why not let me know about this up front? I wouldn't have taken it. Also, remember how I agreed to $17000 for my trade in allowance? They give me $16000. I guess that I should have asked them to put the offer in writing, my mistake, never trust these people. All in all, I've purchased and leased a large number of automobiles for my age (I'm 36). Six of the autos that I have owned/leased have been brand new vehicles. I have never had any problems with any dealership that I dealt with, including dealerships in Ohio, Kentucky, and Tennessee. As a matter of fact, I have never written a review like this about any thing. We all eventually get taken for a ride, I guess, and this was my first. My association and experience with Jim Hudson automotive was very negative. READ WHAT YOU SIGN AND ASK FOR THINGS IN WRITING. Or go to another dealership. More