Jim Hudson Buick GMC

Had 2 routine services performed by the dealership. In the first service, they rotated the to tires and set the pressure at 60. The tires should be 60 front/ 80 back. On the second service, they rotate In the first service, they rotated the to tires and set the pressure at 60. The tires should be 60 front/ 80 back. On the second service, they rotated the tire and did not check the tire pressure at all. The result was 80 front and 60 rear. I personally had to correct the error. If a dealership can't take care of fundamentally simple things like a tire rotation, why would I trust them for any other service. I know what good service looks like. I got excellent service at Midlands Toyota. Unfortunately, they don't sell GMC 3500 trucks. I the guess I'll try Love Chevrolet for service. The commercial says try them once and you want forget it.... They are absolutely correct. I will not forget it. More

Purchased a used Cadillac SRX from another dealer and needed a turn signal changed and the shifter checked as the computer in the car wasnt recognizing that the vehicle was in Park. Was looking forward t needed a turn signal changed and the shifter checked as the computer in the car wasnt recognizing that the vehicle was in Park. Was looking forward to experiencing the Jim Hudson experience as advertised. Made my appointment for 9am last Thursday morning in which I arrived at 9 promptly. 3 hours later I went to check with my service advisor on the progress and after punching some keys on the keyboard, he stated its being looked at now. I had already checked out the service bays and did not see my vehicle prior to checking. I went back and check again, still no vehicle. After another hour, I went to bays to check and my vehicle was being worked on in the first bay by the viewing window. after 5 1/2 hours, I was told my vehicle was ready. Was told that the turn signal had been replaced but they were unable to find anything about the shifter and felt there was no issue. I went to leave and my check engine light was on and the shift to park warning was on. I immediately went to my service advisor and the car had to be taken back to the bay to be looked at, it was then returned to me with the shift to park warning still on. When I switched the lights on later, the same light they were working near was no longer working. Due to having an arranged appointment at 4, I was unable to stay for further waiting. I finally left the dealership at 3pm, with a headlight out, the shift to park warning still on and preventing the vehicle from being turned off completely. I have since requested to be contacted by a service manager or general manager to discuss the situation hoping that a bad review could be avoided and still no word from anyone. The Jim Hudson experience and owning a Cadillac hasnt been the awesome experience I was expecting... More

I'll not return. I dropped my car off for a Saturday "appointment" scheduled for 10 AM, and I pulled in at 9:30AM. It took 15-20 minutes before I was able to speak I dropped my car off for a Saturday "appointment" scheduled for 10 AM, and I pulled in at 9:30AM. It took 15-20 minutes before I was able to speak to Nick, the service manager and eventually I was assigned to Rob, my Service (sales) associate. Let me start by saying he did most everything in his power, but I informed him that my cell phone was acting up, and provided an alternate number. Sure enough, my screen went blank, but as far as I could see, he hadn't reached out to me about a diagnosis all day. I called back Monday with my office line, but learned I cannot receive incoming calls, so he called my parent's number (in NY) and dealt with them, not me. By Monday evening, the car's issues were diagnosed, but they recommended an expensive method to determine why it was hesitating upon acceleration. Before I dropped it off, I ran the codes and determined it may be a cam actuator or controller, so I had an inking of what was wrong. On Tuesday I gave Rob specific instructions to speak with me, not my parents by calling my brother, with whom I was staying. Because I live alone, I was relegated to living out of a suitcase at my sister's home, and missed work Tuesday waiting all day to get an answer on my car. I told him that afternoon that I only want whatever service will get my car back on the road ASAP, not more expensive diagnosis, and asked him again to call me on a specific number, not my parents. He called them, but when I called the dealer back before closing, he had already left for the day. He told my parents they could drop the car off, but Wednesday they did not. I made it clear I wanted my car ready for pick up by noon, and it was, but they didn't wash it because my mirror cover is missing. Meanwhile, it's been fine despite several rain falls after my cover went missing. I also inquired about two new cars, speaking directly with Marv on Saturday. As far as I can tell, no one followed up. I also spoke with Selina and explained that I was have difficulty communicating with them and reaching Rob, and she attempted to give me a sob story about her sister's accident and wasted my time on a "don't sweat the small stuff" speech, so I explained to her I don't want life advice from a 23 year old receptionist, I just need my car back ASAP. It appears the car is in good working order, but they left some plastic and paper in the car, which is to be expected. The bill was over $800 and I explained to Rob I will never buy a car from them and that was my last visit. More

They never call back. They did respond to a negative Google review asking me to call them back. Yep called and left another VM with no call back. Great job service departm They did respond to a negative Google review asking me to call them back. Yep called and left another VM with no call back. Great job service department....... More

My experience here was excellent! I have the BEST Service Advisor, Tyrone Goodwin! He takes very good care of my car at each visit. He is ultra professional and definitely an expert a I have the BEST Service Advisor, Tyrone Goodwin! He takes very good care of my car at each visit. He is ultra professional and definitely an expert at what he does. My car was also given the best wash it's had in months, complete with tire shine. and inside vacuuming. So impressive! I am a thoroughly pleased customer! More

Worse place ever! My list could go on forever what’s wrong with this place! Let’s start with the most recent incident. A side panel randomly flew off my car while on t My list could go on forever what’s wrong with this place! Let’s start with the most recent incident. A side panel randomly flew off my car while on the interstate bc the glue they use for my car wasn’t sure enough. I go in to get a replacement. They put in my order this was in May. I call in June to check on the part. They inform me I don’t know when the part will be in. July rolls around I call again to check. They tell me oh the part was in since May. I then inform them I called in June about the part. Well fast forward to me making an appointment. Took time off from work. I arrive. They can’t find the part. One guy name Travis says oh yea I saw that part my service director’s desk and thought oh she is coming in today to get the part on. I’m like I didn’t speak to you for an appointment how am I to know the part was in? I waited an hour for them to find my part for my car. Guess what? They didn’t. So they reordered my part. Then I request to speak to the manager. They tell me he was in a meeting. Gave me his card. Guess what?! I called him for 2 weeks now. No response. This place is horrible with management. If my car didn’t have a warranty there. I would never go there. Another thing. It’s August. Guess who still doesn’t have their car part. I’m looking to change this and pray there is a change. Service director name is Brian and I hope they see this!! Very poor management and services. Like said not the first time bad service! More

Service Technician Mr. Tyrone Goodwin is an absolute Miracle Worker! His expertise is second to none. I came in with a dire problem and was worried about coming to a positi Tyrone Goodwin is an absolute Miracle Worker! His expertise is second to none. I came in with a dire problem and was worried about coming to a positive resolution. But Mr. Goodwin worked his M A G I C and all is well! More

The service department at Jim Hudson Buick GMC Cadillac is terrible. After taking my vehicle there numerous times for different issues they could not resolve a single one. They even went as far as to tell is terrible. After taking my vehicle there numerous times for different issues they could not resolve a single one. They even went as far as to tell me lies about certain issues being normal. On the issues they try to fix they failed miserably. I would not let this service department service my bicycle much less anything with a engine. More

I purchased a 2015 Cadillac Escalade luxury truck from them a few years ago and I have had problems with my truck from the beginning I have had it to the dealership over and over again they have had my tr them a few years ago and I have had problems with my truck from the beginning I have had it to the dealership over and over again they have had my truck for weeks at a time I just was there a few weeks ago they told me that they would get me out of my truck and put me in a better one with no down the because of the problems I have had and nothing has been done about it I have a warranty but all lies no ones reaching out to me I spoke to some lady there about these problems she said she was so sorry and would pass it on to her boss still haven’t gotten anything from anyone I plan to see if I can get some help from the man himself I wonder how he will feel about how his supposed good name is not so good in his business is treating customers that spend a lot of money with his business and some are treated well and some are overlooked and not given the same good treatment as some. Bad Bad Business More

Came in with a nail in tire- have extended warranty so makes sense to get free service. I sat in the waiting room for six hours— worst customer service I’ve encountered in SC. makes sense to get free service. I sat in the waiting room for six hours— worst customer service I’ve encountered in SC. More