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Jim Riehl's Friendly Ford

Charlevoix, MI

4.7
169 Reviews
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing!
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06725 US 31 S

Charlevoix, MI

49720

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Showing 169 reviews

February 07, 2026

Awsome Job ! Brought my truck in for body work, Sig did an awesome job.They got me in two weeks quicker than anyone else could . More

by STEVESYDOR724
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sig
Feb 07, 2026 -

Jim Riehl's Friendly Ford responded

It’s wonderful to know our team accommodated your Ford F-150 body work two weeks sooner than expected. We’re glad the repairs met your standards and were handled efficiently. Thank you for sharing your experience.

February 03, 2026

I came in a bit earlier for my appointment and was immediately serviced. They were done with my vehicle much sooner than I expected. I'm sure everything is fine; I did not rate the quality of the work More

by simpsonkrae51
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan
Feb 03, 2026 -

Jim Riehl's Friendly Ford responded

Thanks for the five-star rating. We’re pleased your Ford Edge was serviced quickly after your early arrival. Let us know how it performs in the days ahead.

January 31, 2026

I was referred to Steve at Jim Riehl's Ford. I'm glad I was. It was the best experience I have had purchasing a vehicle. Steve was helpful, informative and a pleasure to work with. Thank you! More

by pobie54
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve
Jan 31, 2026 -

Jim Riehl's Friendly Ford responded

Thanks for sharing about your experience with Jim Riehl's Friendly Ford. We appreciate your business and hope to see you again soon!

January 30, 2026

I’ve had great experiences with this dealership. The staff is friendly and helpful and the service was completed in a timely manner. More

by CA02DI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan
Jan 30, 2026 -

Jim Riehl's Friendly Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 24, 2026

I have purchased at least 20 different vehicles from the Riehl group and have yet to have a bad experience. I highly recommend them. More

by FRED79
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Wilcox
Jan 24, 2026 -

Jim Riehl's Friendly Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Jim Riehl's Friendly Ford.

January 18, 2026

Very professional and made sure I was taken care of in checkin and the waiting room More

by GUNDERDOWN
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Megan
Jan 18, 2026 -

Jim Riehl's Friendly Ford responded

Thanks for sharing about your experience with Jim Riehl's Friendly Ford. We appreciate your business and hope to see you again soon!

January 16, 2026

Jesse is fantastic. Technicians fantastic. No one else ever spoke a word to me. Ford Warranty good, but absolutely ridiculous. How long it takes for them to work through More

by X
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessie
Jan 16, 2026 -

Jim Riehl's Friendly Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

January 16, 2026

Kameron was efficient and easy to work with he kept me informed all through the process More

by jmiett
Recommend Dealer
Yes
Employees Worked With
Kameron
Jan 16, 2026 -

Jim Riehl's Friendly Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 14, 2026

Megan and Jessie both very helpful with answering questions or concerns. Didn’t feel rushed or just a number. More

by P_MARLATT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan, Jessie
Jan 14, 2026 -

Jim Riehl's Friendly Ford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

January 10, 2026

Oil change and tire rotation - in/out in a timely manner as promised. Telling me a have to have a minimum of 15 words in the survey is dumb on the part of the decision maker … probably a MBA from a small n More

by MECOBB007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mgr
Jan 11, 2026 -

Jim Riehl's Friendly Ford responded

Thanks for sharing about your experience with Jim Riehl's Friendly Ford. We appreciate your business and hope to see you again soon!

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