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Jim Riehl's Friendly Ford
Charlevoix, MI
176 Reviews
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 176 reviews
Verified Customer
March 05, 2026
Meghan and the service tech were great. Ford recall info was incomplete and they worked a resolution, with Ford and got my vehicle back on the road until Ford has a permanent fix. Ford recall info was incomplete and they worked a resolution, with Ford and got my vehicle back on the road until Ford has a permanent fix. More
by CHILIBOB33
Employees Worked With
Meghan
March 02, 2026
Our newly purchased truck from another dealer died in the parking lot after only 1,000 miles. We had it towed to Jim Riehl Friendly Ford and they were transparent on what was going on. Thorough with research parking lot after only 1,000 miles. We had it towed to Jim Riehl Friendly Ford and they were transparent on what was going on. Thorough with researching the problem and kept me up to date with texts and calls. Our truck is running great now. Thanks to the awesome service. More
by MOLLYBMCGREEVY
Employees Worked With
Megan
February 26, 2026
Jessie was and always is phenomenal! Her soft spoken genuine caring demeanor is so refreshing. Every time I make a visit to Jim Reihls everyone treats me like family. Thank you Jess and Her soft spoken genuine caring demeanor is so refreshing. Every time I make a visit to Jim Reihls everyone treats me like family. Thank you Jess and Jim Reihls for the excellent service👍 More
by KJJUMBEE
Employees Worked With
Jessie
February 07, 2026
Awsome Job ! Brought my truck in for body work, Sig did an awesome job.They got me in two weeks quicker than anyone else could . Brought my truck in for body work, Sig did an awesome job.They got me in two weeks quicker than anyone else could . More
by STEVESYDOR724
Employees Worked With
Sig
February 03, 2026
I came in a bit earlier for my appointment and was immediately serviced. They were done with my vehicle much sooner than I expected. I'm sure everything is fine; I did not rate the quality of the work immediately serviced. They were done with my vehicle much sooner than I expected. I'm sure everything is fine; I did not rate the quality of the work performed because it's too early to tell! More
by simpsonkrae51
Employees Worked With
Megan
January 31, 2026
I was referred to Steve at Jim Riehl's Ford. I'm glad I was. It was the best experience I have had purchasing a vehicle. Steve was helpful, informative and a pleasure to work with. Thank you! I'm glad I was. It was the best experience I have had purchasing a vehicle. Steve was helpful, informative and a pleasure to work with. Thank you! I will be sure to pass on the recommendations. More
by pobie54
Employees Worked With
Steve
