Jim Riehl's Friendly Ford
Charlevoix, MI
Hours
Sales/Showroom
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 169 reviews
Awsome Job ! Brought my truck in for body work, Sig did an awesome job.They got me in two weeks quicker than anyone else could . Brought my truck in for body work, Sig did an awesome job.They got me in two weeks quicker than anyone else could . More
I came in a bit earlier for my appointment and was immediately serviced. They were done with my vehicle much sooner than I expected. I'm sure everything is fine; I did not rate the quality of the work immediately serviced. They were done with my vehicle much sooner than I expected. I'm sure everything is fine; I did not rate the quality of the work performed because it's too early to tell! More
I was referred to Steve at Jim Riehl's Ford. I'm glad I was. It was the best experience I have had purchasing a vehicle. Steve was helpful, informative and a pleasure to work with. Thank you! I'm glad I was. It was the best experience I have had purchasing a vehicle. Steve was helpful, informative and a pleasure to work with. Thank you! I will be sure to pass on the recommendations. More
Jesse is fantastic. Technicians fantastic. No one else ever spoke a word to me. Ford Warranty good, but absolutely ridiculous. How long it takes for them to work through Technicians fantastic. No one else ever spoke a word to me. Ford Warranty good, but absolutely ridiculous. How long it takes for them to work through the solution. Two months I was down with my truck. This is not the dealership‘s fault. This is not the technician‘s fault or the service manager‘s fault or or Jesse‘s fault they were fantastic. They got 10 stars out of 10. but the xx dealerships have to go through to get #Warranty stuff taken care of is absolutely ridiculous. Nobody should have to wait that long and continuously go back-and-forth back-and-forth back-and-forth with the #Warranty department to get things covered shame on you Ford. I was willing to give Ford another chance, but I picked my truck up and I drove it right to Dave Kring Chevrolet and traded it in seriously I did. I do not believe I will ever own another Ford again, very disappointed, but Jesse thank you very much. You are fantastic to work with and your service department was fantastic to work with, but there was not one other soul in that dealership that even spoke a word to me or even smiled. More
Oil change and tire rotation - in/out in a timely manner as promised. Telling me a have to have a minimum of 15 words in the survey is dumb on the part of the decision maker … probably a MBA from a small n as promised. Telling me a have to have a minimum of 15 words in the survey is dumb on the part of the decision maker … probably a MBA from a small no name school 🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣 More



