Jim Riehl's Friendly Ford

Matt LaFontaine Ford is first Class, World Class. Absolutely the best dealership I have ever dealt with. I’m 65 and not easily impressed. Matt and his team, in this case Jacob was the point person, c Absolutely the best dealership I have ever dealt with. I’m 65 and not easily impressed. Matt and his team, in this case Jacob was the point person, could teach / demonstrate to the world what top level customer service should look and feel like. Matt is personal involved in each purchase. Never pushy and upfront about each step of the process. I will never shop anywhere else. Highly and confidently recommend this dealership and staff. Truly a feeling of family. More

Efficient & reasonable rates, Robin the service tech was knowledgeable, friendly & kept me informed. Hey it’s hard to complete twenty five words so I’m done knowledgeable, friendly & kept me informed. Hey it’s hard to complete twenty five words so I’m done More

New owners, same bad service dept. There’s clearly animosity among the workers in the service dept. It resulted in poor service and wasted time. I was told they couldn’t figure out the problem and to animosity among the workers in the service dept. It resulted in poor service and wasted time. I was told they couldn’t figure out the problem and to come back again. Brought it to another dealer and had it looked at and fixed the same day! More

Friendly service people, were ready for me at my appointment time and was completed in the amount of time estimated when I made the appointment. appointment time and was completed in the amount of time estimated when I made the appointment. More

I took my Ford Escape to Matt LaFontaine Ford for an oil change and general checkup as I get ready for a long trip. They were prompt in taking my vehicle in and efficiently did the service requested. I wo change and general checkup as I get ready for a long trip. They were prompt in taking my vehicle in and efficiently did the service requested. I would highly recommend this Dealer for your service needs. More

It's clear from top leadership through the frontline, EVERYONE gets the foundational standards for customer service, which makes it an easy choice to have Matt LaFontaine Ford of Charlevoix service our F EVERYONE gets the foundational standards for customer service, which makes it an easy choice to have Matt LaFontaine Ford of Charlevoix service our Ford vehicles. More

The entire staff at LaFountain are very helpful and ready to answer any and all questions. I am very satisfied with this dealership. Thank you! to answer any and all questions. I am very satisfied with this dealership. Thank you! More

Friendly service person. Knowledgeable about service to be performed. Service done was prompt and neat. Clean, organised service area and I was comfortable while waiting for vehicle. be performed. Service done was prompt and neat. Clean, organised service area and I was comfortable while waiting for vehicle. More

new ownership I bought out my Fusion Lease last year in August, and added at service contract amounting to $ 1,858.00. Was surprised the new dealer had no record, a I bought out my Fusion Lease last year in August, and added at service contract amounting to $ 1,858.00. Was surprised the new dealer had no record, and could not find a record of this! More