Jim Shorkey Ford

Great place to buy a car friendly people they care your not just a number great job not just a number great job More

Grateful for Exceptional Service at Jim Shorkey Ford – White Oak At the beginning of October, I noticed that three tire sensors on my vehicle had failed simultaneously—thankfully, all covered under war White Oak At the beginning of October, I noticed that three tire sensors on my vehicle had failed simultaneously—thankfully, all covered under warranty. That same evening, in a strange twist of timing, a heavy downpour hit our area. My daughter, seated in the back, suddenly noticed water pouring—literally pouring—through the seatbelt area. I quickly had her switch sides, knowing something was seriously wrong. The next morning, I contacted Jim Shorkey Ford in White Oak. Within days, their valet service made things incredibly convenient by picking up my vehicle—despite being nearly an hour away. As a working mother, I can’t emphasize enough how valuable and appreciated that service is. Ford, thank you for recognizing the real-life needs of your customers. After replacing the tire sensors, Service Advisor Robert Reese noticed water stains along the third-row paneling and the second row had soaked seats and flooring. He immediately called to let me know they’d investigate further. They discovered a faulty seal on the left rear door window and clogged panoramic sunroof drains—both contributing to the water intrusion. Robert didn’t just fix the issue—he went above and beyond. He had his team clear the drains, lift the wet carpeting, and ensure everything was properly dried to prevent odor or damage. He even noted how clean I keep my car and made sure it was returned in pristine condition. Throughout the process, Robert kept me informed, treated every concern with care, and never once dismissed my input. As a woman working closely with male service professionals, I truly appreciated the respect and attentiveness he showed. I’m back to loving my car again—with no issues and a renewed sense of trust. Thank you, Robert, and the entire service team at Jim Shorkey Ford. You turned a stressful situation into a reminder of what great customer care looks like. I also want to recognize Carol at the service desk. She consistently answers calls with kindness and efficiency, making every interaction feel effortless. Carol is quick to assist, always ensuring you’re directed exactly where you need to be without delay. Her warmth and professionalism make her an absolute joy to speak with—she’s truly fantastic. Thanks Again Robert & Carol More

They made the whole process a pleasure, they did everything in their power to get us the vehicle and deal we were looking for excellent experience. everything in their power to get us the vehicle and deal we were looking for excellent experience. More

Bob and Derek were very helpful And courteous when I had my truck in for inspection my truck in for inspection More

The salesman were awesome great experience in buying a car I give everyone involved 5stars and a special thank you to Jimmy S car I give everyone involved 5stars and a special thank you to Jimmy S More

Stay far away from this place! Poor customer service, once you're sold and out the door they can care less! Poor customer service, once you're sold and out the door they can care less! More

The whole team made us feel welcome and like family from their massage chair, genuine smiles, incredible education, and no games, just honest great salesmanship and courtesy! their massage chair, genuine smiles, incredible education, and no games, just honest great salesmanship and courtesy! More

I just bought a new Ford Bronco Sasquatch from Alfy and his team Jim Shorkey ford ! My deal was very challenging because I was trading a vehicle with paperwork that had not processed through the state and his team Jim Shorkey ford ! My deal was very challenging because I was trading a vehicle with paperwork that had not processed through the state yet. Alfy help my hand theough every step and reassured me through the entire process! The hoops involved are lengthy and to much to attempt to share. Alfy provided me his direct line and made himself readily available and for me across the finish line More

It's clear that Jim Shorkey Ford only cares about maximizing their profits by taking advantage of their customers. I was pressured into purchasing a $1500 protection package (Luxcare XT) after exp maximizing their profits by taking advantage of their customers. I was pressured into purchasing a $1500 protection package (Luxcare XT) after explicitly declining it multiple times. Jim Shorkey Ford refused my request to refund my money and made no effort to resolve the issue. I expressed my concern to both the finance manager (Tony) and the general manager (Alfy), only to be told repeatedly that the car had already been treated and that the money was non-refundable. This excuse seems all too convenient for them. After looking into the Luxcare XT product further, it turns out to be nothing more than common paint sealant, wax, and water repellant - likely worth well less than $100. This product provides very little value for the absurd and unjustifiable cost of $1500. I feel exploited and ultimately deceived. The sales process at Jim Shorkey Ford is intentionally confusing and predatory. I'm shocked that a reputable business would refuse to refund my money for a product that I'm extremely dissatisfied with and didn't want to buy in the first place. More

Amy took very good cAre of me very happy thank you I really like the truck really like the truck More