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Jim Shorkey Kia Gainesville - Service Center

Gainesville, GA

3.2
523 Reviews
Call Service Center (470) 660-5741

523 Reviews of Jim Shorkey Kia Gainesville - Service Center

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June 27, 2020

Everyone was very nice and respectful. Having to deal with a germ freak in a pandemic is stressful. Everyone wore a mask and I saw lots of cleaning going on. Good job, thanks More

by ck2
Recommend Dealer
Yes
Employees Worked With
Don Pippin
Report | Print
Jul 15, 2020 -

Jim Shorkey Kia Gainesville responded

Thank you for the rating and review, we are pleased to know that you enjoyed your visit at Carriage Kia. We are always dedicated to ensuring that we are exceeding customer needs and providing with only the best customer care. We hope to see you again soon!

June 27, 2020

Went better then it for the last time. It looks like they are much more trained and professional then 3 years ago. Will use them again More

by kkfoot1
Recommend Dealer
Yes
Employees Worked With
Alex Cruz
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Jul 15, 2020 -

Jim Shorkey Kia Gainesville responded

Thank you so much for sharing your experience with Carriage Kia. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you this time around. We appreciate your business and we hope to see you again soon. Take care!

June 27, 2020

I went in for a recall and after waiting from 11 to 2:30 I was told that they didn't have the part I needed they had to order it and would call me when it came in. Plus I told them that my lights on my dash More

by bobncarolf
Recommend Dealer
No
Employees Worked With
Nicole
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June 27, 2020

If your looking for Excellent service then ask for Andrew Aycock! I’m so glad he is back at Carriage, when he left the service wasn’t the same . With Andrew he goes above and beyond to help me !! Something I More

by URSULAALLEN01
Recommend Dealer
Yes
Employees Worked With
Andrew aycock
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Jul 15, 2020 -

Jim Shorkey Kia Gainesville responded

Congratulations on your new car, Ursula! Thank you for taking the time to write about your experience with us. It is wonderful to hear that Andrew was able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future. Take care!

June 26, 2020

We have enjoyed our relationship with Carriage Kia. It has been a dealership where everyone we have come into contact with from the salesmen opening the door for us to the service manager, mechanics , off More

by gailwerner518
Recommend Dealer
Yes
Employees Worked With
Alex Cruz
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Jul 15, 2020 -

Jim Shorkey Kia Gainesville responded

Hi Gail, It’s really rewarding to hear that our team of associates has exceeded your expectations. We put customer experience and satisfaction as our priority, your review reaffirms the hard work we put in every day! Thank you so much for being a loyal guest and leaving us this amazing 5-stars review! Please let us know if we can be of any further assistance to you now or in the future.

June 26, 2020

Convenient location and easy to get to from my location. Friendly and knowledgeable people that seem to know what they are talking about which makes you feel comfortable More

by rbrooks5
Recommend Dealer
Yes
Employees Worked With
Alex Cruz
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Jul 15, 2020 -

Jim Shorkey Kia Gainesville responded

Thank you for taking the time to provide us with your feedback. We look forward to the next opportunity to assist you and if there was anything more we could have done to make your experience a 5-star one, please let us know. Take care!

June 26, 2020

Alex is always super helpful and friendly. I know that my car is in good hands when it’s dropped off for service every time. All in all a great visit. More

by KOLAVE
Recommend Dealer
Yes
Employees Worked With
Alex Cruz
Report | Print
Jul 15, 2020 -

Jim Shorkey Kia Gainesville responded

Thanks for leaving us this review! We appreciate the opportunity to earn your business and are honored you trust your vehicle needs with us. Please do not hesitate to reach out if we can be of any further assistance until then take care!

June 26, 2020

This department was very quick and accommodating as far as booking my appointment request. Our mechanic offered Friendly service, paid attention to details. Helpful and informative comes to mind. More

by SDALTON3
Recommend Dealer
Yes
Employees Worked With
Alex Cruz
Report | Print
Jul 15, 2020 -

Jim Shorkey Kia Gainesville responded

Thank you for the rating and review, we are pleased to know that you enjoyed your visit at Carriage Kia. We are always dedicated to ensuring that we are exceeding customer needs and providing with only the best customer care. We hope to see you again soon!

June 26, 2020

Alex is always GrEaT! He goes above and beyond his duties !!! When I come to get service he always welcome me with a warming smile More

by janaye05
Recommend Dealer
Yes
Employees Worked With
Alex Cruz
Report | Print
Jul 15, 2020 -

Jim Shorkey Kia Gainesville responded

Thank you for taking the time to write a positive review! We're thrilled to hear you're satisfied with the high level of customer service you received with Alex. Please do not hesitate to reach out if there is anything else you should need, take care!

June 26, 2020

Alex was amazing to work with. Very professional and knowledgeable. Took care of my wife and I very well. We took our car in for warranty work one afternoon and it was ready by 7 am the next day. More

by ECMARCUS72
Recommend Dealer
Yes
Employees Worked With
Alex Cruz
Report | Print
Jul 15, 2020 -

Jim Shorkey Kia Gainesville responded

Thanks for sharing your thoughts about your visit with Carriage Kia. We are happy to hear that the team delivered such an excellent experience and we hope to see you again soon!

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