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Jim Shorkey Kia Gainesville - Service Center

Gainesville, GA

3.2
523 Reviews
Call Service Center (470) 660-5741

523 Reviews of Jim Shorkey Kia Gainesville - Service Center

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May 28, 2020

The service and help that I received was very poor. Since the first month of owning the vehicle I have had nothing but problems. Kia refused to do anything or help with any issues even ones that should have More

by candace
Recommend Dealer
No
Employees Worked With
Mario Estrada
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May 27, 2020

i’m kinda having small problems, i get looked at like i’m stupid. never taking my car back there unless it’s oil changes More

by aycoxcatlin3
Recommend Dealer
No
Employees Worked With
Chris Kuykendail
Report | Print
Jun 02, 2020 -

Jim Shorkey Kia Gainesville responded

Thank you for taking the time to provide us with your feedback and bring this to our attention. We strive for nothing but 100% customer satisfaction and are disappointed that your visit did not reflect this. If there is anything more that we can do for you, please let us know we want to make things right, take care.

May 23, 2020

Great service and people. They took us in and did not waste any time getting our Sorento done and ready for the road again. Thank you More

by Robert D
Recommend Dealer
Yes
Employees Worked With
Chris Kuykendail
Report | Print
May 26, 2020 -

Jim Shorkey Kia Gainesville responded

Thank you for your review and for choosing Carriage Kia, Robert! We are glad to know that our team gave you such a positive experience and we look forward to working with you again in the future, take care!

May 20, 2020

Preformed services requested in a timely manner. Clean car very nice. Being a retired automotive technician myself didn't try to sale any unnecessary service which appreciated! Love this dealership have a More

by MCCORMICK6242
Recommend Dealer
Yes
Employees Worked With
Chris Kuykendail
Report | Print
May 20, 2020 -

Jim Shorkey Kia Gainesville responded

Hi William, we truly appreciate you taking the time to leave us this review about your recent experience. We always strive for 100% customer satisfaction so we are glad your visit reflected this. We look forward to working with you again soon, take care!

May 20, 2020

Fixed everything needed. Service dept very helpful and knowledgeable about what was needed. Dealership always clean and would recommend for new car purchases. Alex was very friendly and provided text mess More

by BC
Recommend Dealer
Yes
Employees Worked With
Alex Cruz
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May 20, 2020 -

Jim Shorkey Kia Gainesville responded

Thank you for choosing Carriage Kia and for taking the time to provide us with your feedback! We are glad that Alex was so helpful during your visit and if you need anything else, we are always here to help!

May 19, 2020

I have always received great service and have never had a problem with any service I have ever had on my car in the eight years I have had my car. More

by MIODUSKIA
Recommend Dealer
Yes
Employees Worked With
Chris Kuykendail
Report | Print
May 20, 2020 -

Jim Shorkey Kia Gainesville responded

Thank you for taking the time to provide us with your feedback! Our team works hard to ensure all our customers leave 100% satisfied so we are glad to know that each time you've visited us it has reflected that. Take care!

May 19, 2020

Waited 2.5 hours for my oil change. Called and had an appointment for 1230 Was there a little before 12:30 and got my car back at 3. No updates about the progress or anything. More

by Cranderson1980
Recommend Dealer
No
Employees Worked With
Chris Kuykendail
Report | Print
May 18, 2020

Great experience, fast service! Alex Cruz is awesome. He always listens to my concerns and addresses them promptly. He provides excellent customer service. I highly recommend Carriage KIA to all my friends. More

by Moore1016
Recommend Dealer
Yes
Employees Worked With
Alex Cruz
Report | Print
May 18, 2020 -

Jim Shorkey Kia Gainesville responded

Thank you for taking the time to leave us this review and for choosing Carriage Kia! We are glad to hear that you had such a positive experience with us and we look forward to working with you again down the road, take care!

May 14, 2020

Quick service, clean area to wait in and staff as always are very friendly and helpful and seem to really care about ensuring your car is good to go! More

by Devanrm6672
Recommend Dealer
Yes
Employees Worked With
Chris Kuykendail
Report | Print
May 18, 2020 -

Jim Shorkey Kia Gainesville responded

Hi Devan, we can't thank you enough for taking the time to provide us with this feedback! We appreciate you as a valued customer of ours and look forward to working with you again soon!

May 14, 2020

My vehicle was towed to Carriage Kia on a Saturday afternoon. Chris immediately contacted me and provided daily communication with me regarding the repair. He was polite and thorough. More

by amandaraby
Recommend Dealer
Yes
Employees Worked With
Chris Kuykendail
Report | Print
May 18, 2020 -

Jim Shorkey Kia Gainesville responded

Hi Amanda, thank you for taking the time to tell us about your recent experience with us! We are glad that you had a positive experience and hope to work with you again down the road, take care!

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