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Jim Shorkey Kia Gainesville - Service Center
Gainesville, GA
523 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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523 Reviews of Jim Shorkey Kia Gainesville - Service Center
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July 19, 2020
From the day I bought my car at this dealership I trusted that taking it back for monthly maintenance here was the wise choice as they would honestly do right by their loyal customers. After almost 9 years o that taking it back for monthly maintenance here was the wise choice as they would honestly do right by their loyal customers. After almost 9 years of my business they have recently disappointed me greatly in overcharging for servicing my vehicle for it's very first issue. I always choose Alex as rep and as always he was unbelievably nice. He’s the ONLY good thing about this interaction! As far as the actual dealership goes.....My check engine light came on so I had Kia run diagnostic (turns out they charge $112!!!!!). You can get a FREE diagnostic at Autozone! OR could buy a code reader for $45!!...then was advised that I needed parts for my car which cost over $300! At an auto parts store I can purchase them for exactly 1/2 that price! The supposed “manual labor” cost rounding the total cost $600! Highway robbery! After buying my parts at the auto store and then picking up my car I drove across the street and a family member put the parts in for me in no less than 3 minutes and said there was no way it should have been such a high cost! So disappointed as I hoped to continue taking my car there but never again. I will not continue to be swindled this way More
by hcp12702
Verified CustomerEmployees Worked With
Alex Cruz
July 18, 2020
Quick, efficient and personalized. In and out quickly and work completed correctly. Always a pleasure. The staff is great. Waiting was easy. Very clean waiting area. work completed correctly. Always a pleasure. The staff is great. Waiting was easy. Very clean waiting area. More
by SHILOHRILOH
Employees Worked With
Ashley Leblanc
July 17, 2020
Chris was very helpful and kind . I noticed there still an air bag light on they were suppose to fix. I thought the repair was pricey. charging twice what the cost of the part is alot of upcharge. an air bag light on they were suppose to fix. I thought the repair was pricey. charging twice what the cost of the part is alot of upcharge. More
by lnnjns12
Employees Worked With
Chris Kuykendail
July 17, 2020
Andrew went above and beyond to help me out on fixing my car. He kept me informed with information about my car and what needed to be fixed to get my car running at it's best. My vehicle is running better t car. He kept me informed with information about my car and what needed to be fixed to get my car running at it's best. My vehicle is running better than ever and I couldnt have did it without Andrew. He even told me about future service needed for when I reach 100,000 miles on my vehicle. I will be bringing my vehicle back for any future needs all because of Andrew! I am very grateful for him. Thanks again Andrew! More
by TAMARAPINKY012494
Employees Worked With
Andrew(I give him all 5 stars)
July 16, 2020
Will NOT ever return to this KIA dealership! Our experience was by far the worst experience I’ve ever had at any service department! No one would even explain or take the time to listen to the issue experience was by far the worst experience I’ve ever had at any service department! No one would even explain or take the time to listen to the issues I had over the WEEK long experience we suffered through! 😘 More
by christinenannpace1987
Employees Worked With
Chris Kuykendail
July 16, 2020
Andrew Jeremy Aycock was polite, knowledgeable, he made sure I knew what was going to be done to my car and approx time frame. Showed me to the customer lounge which was very clean. My car was return i sure I knew what was going to be done to my car and approx time frame. Showed me to the customer lounge which was very clean. My car was return in a timely manner, it was washed and vacuumed and returned to me looking better than when I brought it in! Andrew escorted me to check out and explained the services done, and thanked me and appreciated my business. Thank you Kia and Andrew for the great service! More
by SURFN8RBLUE
Employees Worked With
AndrewJeremy Aycock
July 16, 2020
The guys always take great care of me!! I've had my car serviced here for almost five years and will never go anywhere else. They always make sure I have everything I need!! I've had my car serviced here for almost five years and will never go anywhere else. They always make sure I have everything I need!! More
by ab042387
Employees Worked With
Alex Cruz
July 14, 2020
Was quick and friendly he was great ty and I’m am sure the oil cap was on not like the other service tech who did not have it on and leaked all the oil out the car while I was driving the oil cap was on not like the other service tech who did not have it on and leaked all the oil out the car while I was driving More
by Rebecca B
Employees Worked With
Chris Kuykendail, Michael Wolf, Alex Cruz, Bethany Alexander, Ashley Leblanc
July 12, 2020
I am always received in a friendly matter and checked on during my appointment in a kind way to make sure I am comfortable and updated on the service of my automobile. My agent Andrew is wonderful at his jo during my appointment in a kind way to make sure I am comfortable and updated on the service of my automobile. My agent Andrew is wonderful at his job and was glad to see him again !!! More
by RLLENOIR
Employees Worked With
Andrew Aycock, Bethany Alexander
July 07, 2020
I was very unimpressed with the way the service went on my Kia. The Mechanic guy they had working on my Kia obviously didn't care about his job or my car it was like he was just there to be there. He lied my Kia. The Mechanic guy they had working on my Kia obviously didn't care about his job or my car it was like he was just there to be there. He lied about doing everything that was supposed to be done on the multi point inspection of my vehicle. When I called him out on it, and spoke with a manager,it didn't make me feel any better to know that because of their mechanics laziness all I had to pay was for the part not the labor. It was a simple headlight!! Then he didn't fix the break light either. If he checked it like he said he would of noticed a shortage in the break wire. And on,top of it all I had to wait over 2 hours and I didn't even finish everything they were supposed to do . But I got tired of waiting on a lazy mechanic to do what he's paid to do . so needless to say Im not happy at all with my service. More
by Ginaj2650
Employees Worked With
Alex Cruz
