Jim Trenary Chevrolet

Took my car in for an oil change and the damaged the wheel. I was told by the manager that it would be replaced. Came back the next day and was told by a rude manager that he wasn't replacing the wheel wheel. I was told by the manager that it would be replaced. Came back the next day and was told by a rude manager that he wasn't replacing the wheel and to get out. never bring your vehicle here. More

Rich, the finance guys, was very unprofessional. We bought a brandnew car with 5 years/60k mile warrantee. He said that we had to buy an extended warrantee in order to get a loan from GM finance bec We bought a brandnew car with 5 years/60k mile warrantee. He said that we had to buy an extended warrantee in order to get a loan from GM finance because we were first time buyer. We told him, this was our third car. So, how could it be the first? He was friendly before we told him we didn't need an extended warrantee. After we told him, his professionalism turned 180deg from friendly to completely xxxxxxx and rude. More

PLEASE DO NOT BUSINESS WITH THIS COMPANY. I purchased a used truck from them and purchased an extended warranty. 2 days before my warranty expired I started having transmission issues. 1 d I purchased a used truck from them and purchased an extended warranty. 2 days before my warranty expired I started having transmission issues. 1 day before my warranty expired I called the dealership and informed them of the issues and the warranty expiring. They looked me up in their system and based off what their system said they told me the warranty went for 40000 more miles and 4 more years. Trusting them I went ahead and scheduled an appointment for 5 days later. I dropped the truck off the night before my appointment. The next day they called to inform me that I definitely needed a new transmission but they called the warranty co and the warranty co stated my warranty expired 6 days ago. They also gave me the quote for a new transmission which was $8500. I called them and stated that’s incorrect based on what they told me when I originally called in to report the issues. After a couple calls they called me back to inform me that They called GM and gm agreed to put up $1300 to the bill. Then the next day the dealer informed me it was more like $1000 since if GM was involved warranty pricing would take effect and the price of parts would go up. I called the warranty company several times and they stated I would have to work it out with the dealer. I asked the dealer to call the warranty company and figure it out. The dealer then called me back saying the warranty co was willing to put up about $2000 leaving me with about a $5200 bill. I asked to split that with the dealer but they said they were already giving $2000 because they own the warranty co. I then asked for refund of my warranty which was $2900. They said no to that. They also wanted to charge me $100 for diagnostics which I refused to pay. First of all be careful buying a GM 1500 truck. Lastly don’t do business with and Jim Trenary Dealership More

The sales rep, Leslie, wasn't there to great us for our appointment. Instead, Brett was there to help. He was helpful. After looking at the vehicle, we discovered that the tail gate didn't work on the used appointment. Instead, Brett was there to help. He was helpful. After looking at the vehicle, we discovered that the tail gate didn't work on the used suburban, and a couple of other less important items. We then sat down to discuss a deal, and Leslie finally appeared. She didn't greet us or introduce herself. Instead she just sat down, and then said that the used car manager isn't in, their is a line for finance, to sign a page that the items need to be fixed, and to come back Saturday, since she is off on Thursday and Jule 4th Friday they are closed. She didn't even ask us any questions! What works for you, when would you like the vehicle, does Saturday work, etc.? No questions at all! On top of that, she proceeded to say she has plans Thursday, it is her only day off. And where does the customer fit in? Nowhere! It was only when my wife asked 'then can we work with someone else?' She didn't even offer to ask someone to check or look for our needs! And worse still, she didn't even look at my wife the whole time, or address her!!! Total disrespect!!! We will NEVER buy or visit a Jim Trenary location EVER! More

I do not recommend going here for a vehicle! !! I just bought a Nissan Rogue less than a month ago and engine light is on and they don’t return calls back or send you paperwork regarding warranty !! I just bought a Nissan Rogue less than a month ago and engine light is on and they don’t return calls back or send you paperwork regarding warranty More

We were trying to buy a Trax until we had to walk out of the finance office. My wife and I have 800+ credit scores and still got a pre-approval (5.89%) for an auto loan. We wanted to see what they came ba the finance office. My wife and I have 800+ credit scores and still got a pre-approval (5.89%) for an auto loan. We wanted to see what they came back with (7.4%). Even so there are more things to consider outside of rate. When we pulled up, we witnessed terrible treatment of another couple. We heard "you are getting almost 9K off and you don't want it? Here let's go find something you can afford" We were provided a high rate and were told "we like to support GM" and "you have to marry the car and date the loan" or "you round up at Mcdonalds why not here" or "we like to add customers with great credit to the GM portfolio so it helps others get a loan" or "it's only $18 a month difference". So, we walked out and Finance manager (Jason) said they would call me the next day to follow-up. Never received a call or email from anyone outside of one telling me the price went down on a vehicle we weren't even looking at. I have never felt punished for excellent credit! We bought a car yesterday. The whole mazda buying experience was incredible. Lou Fusz Mazda thanks you!!! More

I took my Suburban in bc the front camera was unplugged and causing the parking grid lines to not show up while backing up. It needed to be plugged in to be calibrated. I could see the hanging cord inside and causing the parking grid lines to not show up while backing up. It needed to be plugged in to be calibrated. I could see the hanging cord inside the grill. When I called I explained the 2 concerns 1. The front camera was unplugged 2. The grid lines on the front and back camera are not working. I came to pick up, paid, and the front camera was plugged in and on but the grid lines were still not working. I went in and John said he didn’t know why that was and couldn’t help. He suggested I should take it back to where I purchased even though this is a Chevrolet service dept??? Then said I needed to go speak to sales and see if they could help me….again this is the service dept. Why don’t they know how to service their technology?! Sales dept said that we need to talk to service dept. Went back to service and John said that it will be another $225 to have them look at the camera again. The original issue that was already paid for was never corrected. I left without resolution. This employee was unknowledgeable, undertrained, and should not be working in such a position. Poor customer service. Did not complete the job. Tried to make me pay a second time! This is unethical business and should be reported. More

My 2022 Silverado suffered total transmission failure with less than 25K miles on it. It’s been sitting in their service department for 8 weeks with no progress made towards repair. They claim the repla with less than 25K miles on it. It’s been sitting in their service department for 8 weeks with no progress made towards repair. They claim the replacement transmission is on back order but cannot provide any expected delivery date. I can’t see myself ever buying another GM product. More

Got a car a couple years ago(and "I got the car" might not be correct because they finilized my paperwork without my permission) and the engine light came on within a few months. The check engine light is not be correct because they finilized my paperwork without my permission) and the engine light came on within a few months. The check engine light is still on and no one will do anything to "actually" fix it. Dealership tells me the part is on order and waiting to come in while someone in email from the dealership tells me the part is there and I never came to fix it(this happened in the same day). I have tried BBB and even though I have surveys in my email asking me about my over 12 visits there they send a paper saying I have only been there 4 times!?!? Basically don't go here, I have to pay new prices for a new car that doesn't work as advertised with manufacturer defects they still will do nothing about. And don't talk to BRETT WILKINSON, this is the person that authorized purchase of my car without me. More