Jimmy Gray Chevrolet - Service Center

Very prompt and fast getting your car back to you. Great customer service. Highly recommend Great customer service. Highly recommend More

I have been dealing with this company for quite some time now. I had the opportunity to experience the purchase of my first new vehicle in 2018 (2018 SILVERADO LTZ). Even after buying a new Sierra in 2023, I now. I had the opportunity to experience the purchase of my first new vehicle in 2018 (2018 SILVERADO LTZ). Even after buying a new Sierra in 2023, I was elated to know I could still take my vehicle to them for my services. The staff has been nothing but nice and totally honest. But I did have one incident there and I'm sure it was a mistake. After an oil change on my 2023, the tech did not tighten up my oil filter and a puddle of oil was spilled on my drive way. This really could have been catastrophic. However, once I notified the service department, specifically speaking to Nick, he fixed the issue and awarded me a free oil change. Other than that, I am currently needing a repair for my coolant system in which I will be dropping my truck of soon. The downside to that is, I was informed they don't have any loaner vehicles. More

I were very pleased with their professionalism with my vehicle thank you jimmy grey. Chevrolet. vehicle thank you jimmy grey. Chevrolet. More

The service is good I would like to recommend to all my friends and people I know friends and people I know More

We have used Jimmy Gray for many years. In my view they have set the standard for dealership service. In my view they have set the standard for dealership service. More

Very patient with all the questions I may have on the work being done. Explains what is going on with the vehicle. work being done. Explains what is going on with the vehicle. More

Great customer service! Just wanted to say thanks to a very friendly, helpful staff. We were traveling through the area to a beach vacation. Woke up this morning to low tire Just wanted to say thanks to a very friendly, helpful staff. We were traveling through the area to a beach vacation. Woke up this morning to low tire pressure. Pulled in dealership when I noticed warning to ask where I could get air. The nice gentleman said to just pull in his service department ( didn’t get his name had a purple shirt on) and they would be happy to look at it for us. So we did and they were very friendly and not only fixed our low tire but checked all of them for us. Can’t thank you enough! Will make our 7 hour drive today worry free. Thanks again!! More

No Service - Four Days If I could rate the service at Jimmy Gray less than 1 star I would. I called for warranty service on my 2017 Camaro 2SS (for a known issue with the T If I could rate the service at Jimmy Gray less than 1 star I would. I called for warranty service on my 2017 Camaro 2SS (for a known issue with the Torque Converter Shudder) with less than 10,000 miles to understand if I should make an appointment. I was told they do not make appointments for this type of service and it was first come first serve. I dropped my car off Thursday 8am, I was told by Kevin they were busy and it would probably be Monday before I get my car back and they would diagnose the car on Friday. I called Monday morning to check the status. I was told Kevin was busy, the person (I believe his name was Nick) took my number and would have Kevin call me back. Two hours pass, I called back and was able to reach Kevin. At this time I was told the tech had not looked at my car yet, but would "probably" do the diagnosis that afternoon. I was told the standard for this issue (GM has released a tech bulletin) was to flush and replace the trans-fluid 3 times but the tech had to diagnose the first and would do so that afternoon. I called back at 3:45 pm to check the status and progress again. I was told it had still not been looked at and Kevin would find the tech (if he was still there) and call me back in 30 minutes. An hour later (not receiving a call AGAIN) I called and reached Kevin. This time Kevin told me the tech had left for the day. He said the tech gets in at 8:30am and he would see about getting me to the front and that Kevin would call me Tuesday at 9:00am to let me know the status. Kevin said that if all they needed was to change the Fluid the car would be ready around noon. Its Tuesday morning and at 9:15, after NOT RECEIVING A CALL AS PROMISED YET AGAIN, I called and spoke to Kevin. I was told the tech had not shown up yet and nothing had been done. Keep in mind my car has been there for FOUR working days Thursday, Friday, Saturday and Monday (without a call for 5 total days) and it had not yet been looked at. I told Kevin I would be over to pick my car up and take it elsewhere. Kevin at this point decided he was "going" to offer me a loaner. I told him it was too late and I am taking my business elsewhere. I called All Star Chevy in Olive Branch - they make appointments and committed to having the diagnosis performed the same-day as dropped off - we will see how that works. Bottom-line, I cannot comment about the quality of the service work at Jimmy Gray as there was no opportunity for the work to be completed. More