Joe Cooper Chrysler Dodge Jeep Ram of Shawnee

We had pleasant experience. Everything was completely as promise. I dont like surveys that require minimum words. Everything was completely as promise. I dont like surveys that require minimum words. More

Don and the rest of the people at the service center are great to work with. They listen and try to work as quickly as they can to get you back on the road. Will definitely be going back. great to work with. They listen and try to work as quickly as they can to get you back on the road. Will definitely be going back. More

Very helpful in providing a solution when my screen quit working. They provided me a loaner vehicle. working. They provided me a loaner vehicle. More

The only suggestion I have is add a selection for Customer Care Oil change on the online appointment schedule site. Its confusing for elderly people to schedule your free service of maintenance packa Customer Care Oil change on the online appointment schedule site. Its confusing for elderly people to schedule your free service of maintenance package. More

I have three Jeep Wranglers and would like to convey my experience with Joe Cooper Dodge in Shawnee. 1C4JJXFM7PWxxxxxx - Black Rubicon Ecodiesel 1. HPFP recall performed a. Left engine cover unbolted experience with Joe Cooper Dodge in Shawnee. 1C4JJXFM7PWxxxxxx - Black Rubicon Ecodiesel 1. HPFP recall performed a. Left engine cover unbolted and I had to scrounge up bolts to secure it in place b. Recall procedure calls for a placard to be placed in the engine bay specifying that the recall was performed...I have no placard 2. Brought it in for CEL for camshaft position sensor a. Camshaft position sensor was replaced 3. Needs wire harness TSB performed after CEL for camshaft sensor keeps showing up a. Part came in i. Made appointment for TSB to be performed. After 4 days and promises of repair (not happening when promised ) I took my Jeep back home (still not fixed) 1C4JJXFM7PWxxxxxx - Black Rubicon Ecodiesel 1. Brought in for one of the free oil changes a. The mechanic tried to put Rotella T6 oil in it. Parts department and service advisor insisted that was the correct oil. I advised them that Jeep (Stellantis) voids warranties when this type of oil is installed. The manual calls for MS12991 spec oil...not Rotella T6 (meets none of Stellantis' specs for the Ecodiesel). Makes me wonder how many Gen 3 Ecodiesels have been ruined by Joe Cooper. b. Told the service advisor to only change oil and rotate tires (the way I wanted them rotated). Do not take my Jeep apart. i. Had pieces brought to me like air filter and cabin air filter ii. Tires rotated wrong iii. Stripped air box bolt holes by utilizing an electric impact wrench on them (talked to another customer weeks later that has the same stripped air box after a Joe Cooper visit (how many are like this?). I watched this happen from the window into the service area...this has since been blocked so you can't see in. 2. HPFP recall performed 1C4JJXFM1PWxxxxxx - Black Rubicon Ecodiesel (Painted Tan) 1. Brought in for weak batteries a. Watched tech drive it in, park it, never touch it. Tech drove it back to check in bay. Service advisor tells me it all checks good (no way...it was not even looked at) 2. DPF replacement after it fails to regen and goes into limp mode (many times) a. Installed a cracked DPF that never regens and sends me into limp mode again...why install a known bad part? 3. DPF replaced again due to cracked one a. Asked if it was being kept locked up. I was told "yes" it is locked in the lot. Drove to Shawnee and my Jeep was unlocked in the lot 4. HPFP recall performed a. No placard in engine bay for this recall (but it is in the instructions for the recall procedure) i. Brought it back in and got the placard filled out and placed in engine bay 5. Turbo replaced after it goes into limp mode that CEL calls out "actuator" not actuating as commanded a. I was told it would cost me 800.00 to remove my after market skid plates to do the "tub off" procedure to get to turbo i. I installed this stuff and I know it does not touch the tub at all ii. Supplied email from Metal Cloak (maker of skid plates) that states "dealer shenanigans" and that tub comes off without skid plate removal...none of the bolts for the skids touch the tub...all frame stuff 1. 800.00 goes away all of a sudden b. After turbo replacement electrical issues begin i. Would not start and batteries were dead (all sorts of electrical issues present) ii. Found winch not connected (but this is not the problem) iii. I charged batteries iv. Brought it back and it all "checked good" v. Dead batteries again next day and no start vi. I replaced main and aux battery out of pocket 1. New batteries dead vii. Brought it back in again and "checked good" 1. I even asked about ground straps and if they had checked them and was told they were all checked viii. Started looking at it myself when I got home 1. Found ground points to frame not secure (fixed this myself) a. Sent video to service manager showing this lack of detail after being told it was all good ix. Bolts left out of fender liners x. Bolts on rock rails left out Was also told by jvalentine (GM) that More

Great service, provided a great loaner, nothing negative to say about them and the team to say about them and the team More

My entire process at Joe Cooper was outstanding. Marquis took the time to listen to what I was interested in, and took care of bringing in a vehicle from a different dealership location for test dri Marquis took the time to listen to what I was interested in, and took care of bringing in a vehicle from a different dealership location for test drive. The service department was friendly and knowledgeable. More

Took care of the vehicle. Friendly personnel. Great experience overall. No complaints from over here. Friendly personnel. Great experience overall. No complaints from over here. More

The salesman i deal with is great Ronnie Columbus. The service department is a little slow in my opinion it is usually an hour and half or longer to get my oil change and tires rotated. Always findi The service department is a little slow in my opinion it is usually an hour and half or longer to get my oil change and tires rotated. Always finding an additional item that needs replacing. But I did buy a replacement cooper care because it's the best value. Thank u More

If I could give zero stars, I would. My truck spent a total of about a month in the service department over two separate visits, and the issues were still not resolved. I do want to ackn My truck spent a total of about a month in the service department over two separate visits, and the issues were still not resolved. I do want to acknowledge my advisor, Navy, who did his best to help and deserves a good rating. Unfortunately, the overall experience was very disappointing, and I will not be doing business there again. More