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Joe Cooper Chrysler Dodge Jeep Ram of Shawnee

Shawnee, OK

Overview
Reviews
4.3
174 Reviews
Our family has been in the car business since 1946. Like anyone else, we make mistakes; but when we do, we will always make it right for our customers. The good example set by my grandfather and my father instilled in the Cooper family are the basic priciples we always follow: honesty, valuing relationships, earning and keeping the trust of our customers, treating people like you'd want to be treated and being easy to do business with. Thank you for Shopping with us!
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4940 Automall Dr

Shawnee, OK

74804

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Showing 174 reviews

February 15, 2026

Great excellent company helpful and considerate workers they care about their customers and their vehicles. Thank You I love the jeeps More

by SATHOMAS
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Don't know their name
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February 14, 2026

Courteous and friendly service. All service performed in professional manner. Service rep took time to go over all items in detail More

by Billm.sandram
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Don't recall name
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February 14, 2026

I would recommend them but you have to stay on top of the service department as there communication for updates on the vehicle status is lacking a lot. Service never called me with an update on my vehicle an More

by LODISOCCER1
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Recommend Dealer
Yes
Employees Worked With
I will not call out an employee online
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February 13, 2026

Mentioned twice about washing my truck after oil change and programming a new fob but wasn't done. My oil care package includes it. More

by BUCSNORT1
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Recommend Dealer
Yes
Employees Worked With
Dereck
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February 12, 2026

Amazing and knowledgeable service advisor and was in and out quickly with everything that needed to be done ! Thank you for the great service! More

by ANGELOBRIEN72
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Recommend Dealer
Yes
Employees Worked With
Donald
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February 08, 2026

Always great to bring both my cars in and get all the service I need! More

by jessica.smith2020
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Recommend Dealer
Yes
Employees Worked With
Harmony
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February 06, 2026

Excellent customer service and price! Jason V, Jamelle and Triston were very helpful. We are very happy Joe Cooper customers. More

by enic53058
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Trade-in Experience
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Recommend Dealer
Yes
Employees Worked With
Jason V, Jamelle and Triston
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February 06, 2026

To Whom It May Concern, I am writing to formally file a complaint against Joe Cooper Chrysler Jeep Dodge Ram for the unauthorized release of my vehicle to a salvage yard tow truck without my permission or More

by mapremo43
Service Price Transparency
Workmanship
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Recommend Dealer
No
Employees Worked With
Don Service Rep, Jeff Service Manager, Jason General Manager
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Feb 06, 2026 -

Joe Cooper Chrysler Dodge Jeep Ram of Shawnee responded

MIchael, after speaking with store management and our corporate team, this is a matter between yourself and your insurance company. Cooper Auto Group had no voice in this matter.

Feb 08, 2026 -

mapremo43 responded

I respectfully ask Joe Cooper CJDR in Shawnee, OK to produce ANY evidence, physical or digital, that they had my permission to release the vehicle. I also politely ask them if they could legally release the vehicle without my permission. Don, the service representative who released the vehicle (identified only in an Oklahoma Insurance Investigation into the matter) has already advised me TWICE that he has received no training covering the circumstances allowing him to legally release a vehicle from his own Service Department without the owner's consent. Jeff, the Service Manager, has failed on multiple occasions to state or produce a policy governing the same. Jason, the General Manager, simply referred me to the dealership's legal representation when I alerted him to the situation and would not continue the conversation. He said, "If I worked for you, you would want me to do the same". Actually...if you worked for me, I would prefer you to call me directly so I could make the situation right with the customer. IN MY OPINION, THIS SHOULD TELL THE AVERAGE CONSUMER EVERYTHING THEY NEED TO KNOW ABOUT THE CULTURE AND ETHIC OF THIS DEALERSHIP. They simply cannot produce this evidence because THE DEALERSHIP NEVER OBTAINED MY PERMISSION TO RELEASE THE VEHICLE! I am very much open to continuing correspondence by anyone representing the dealerahip and ask only that you identify yourself. Please also, advise me of the tow company you allowed to possess my vehicle without permission as it is my belief you do not even know. I want everyone who uses your website to know what happened to MY property could very much happen to THEIRS.

February 04, 2026

Setting up an appointment was easy, the service tech was informative and helpful. Waiting room is comfortable More

by CBRIDGEFORD25
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Service Time
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Recommend Dealer
Yes
Employees Worked With
Service
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February 04, 2026

Everything was taken care off Direck was informative and knowledgeable about what my truck needed and was done right away. Very satisfied More

by FK08034EVER
Workmanship
Recommend Dealer
Yes
Employees Worked With
Derick
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