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Joe Cooper Chrysler Dodge Jeep Ram of Shawnee - Service Center

Shawnee, OK

4.0
50 Reviews

50 Reviews of Joe Cooper Chrysler Dodge Jeep Ram of Shawnee - Service Center

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August 27, 2025

Had a recall on our pickup. Called for appointment and got in the next day. Their service department is so efficient and got us checked in quickly. Work was finished in less tha More

by pednurse123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick (?) Alex (?)
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August 22, 2025

Service was done on time . Service advisor kept me informed. Truck was not washed again More

by TRENFRO54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't know anybody name
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August 22, 2025

good person service can't think of any other thing to write about thank you More

by DONNABOONE1010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
carla
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August 17, 2025

It was a good experience. They did a good job. I did have to take it back for a second repair. More

by Bfriend61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Navy
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August 11, 2025

My salesman Talon helped me out he found me the right jeep and didn’t push the others on me and when I chose the one I wanted Lane made the deal happen in and out service this was my 6th car deal with La More

by STEVEBRYANT71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Talon and Lane
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August 09, 2025

Didn’t take the vehicle back until an hour past our appointment. Then didn’t reset the tire sensors. Also didn’t reset the oil life. Was 12% when we got into the vehicle. More

by SAMUEL.ABRAMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Derek bales
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Aug 29, 2025 -

Joe Cooper Chrysler Dodge Jeep Ram of Shawnee responded

Samuel, We're really sorry. We'd love to help you reset your sensors if you need assistance.

August 08, 2025

Great experience. Felt like the service reps up front did their best to save me money and were professional. More

by BRADLEYB.HECK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Navy
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August 04, 2025

Dealer could not fix a factory assembly issue with a fuel filter housing on a Saturday appointment. Therefore I have to go back when a higher level mechanic is available. I live in another city about 30 min More

by TOMWILLIAMS440
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Navy is good to go.
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Aug 04, 2025 -

Joe Cooper Chrysler Dodge Jeep Ram of Shawnee responded

Tom, we understand it might be inconvenient for you to return when a higher level mechanic is available. But we'd ratcher make sure your issue is addressed and fixed correctly the first time and while we apologize for the inconvenience, we feel that is a better outcome than potentially creating more problems.

July 31, 2025

Poor communication from service team, slow and don’t seem to care about the people they are serving More

by INMAN_91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Do not recall
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Jul 31, 2025 -

Joe Cooper Chrysler Dodge Jeep Ram of Shawnee responded

Hello, we'd love to be able to help you. Please call the dealership and ask to speak with a member of our management team.

July 27, 2025

They have had my car for more than 10 days and this is the 3rd time taking it in for the same thing. Also the service advisor doesn’t call us back. More

by beckyatiyeh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Xxx
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Jul 31, 2025 -

Joe Cooper Chrysler Dodge Jeep Ram of Shawnee responded

Becky, we're sorry your vehicle had had problems and we will try harder to communicate better. We'd love for you to speak with a member of our management team.

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