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Joe Cooper Dodge of Yukon - Service Center
Yukon, OK
18 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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18 Reviews of Joe Cooper Dodge of Yukon - Service Center
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January 28, 2025
Do not buy a car from Joe Cooper! I bought a 2019 Cadillac XT5 on October 21. It was "certified" and had low mileage. Starting day 2, it began showing error warnings to service Stabil I bought a 2019 Cadillac XT5 on October 21. It was "certified" and had low mileage. Starting day 2, it began showing error warnings to service Stabilitrak. By December 4, it completely froze up and all the warning lights came on while I was driving my daughter to school. I took it in for service December 5 and did not get it back until TODAY January 27! They had to send it somewhere else to replace the thermostat and after that it just sat there for another month! I spoke with Red, Dustin, Joe Snelling, Brendan in customer service, and many more on my two month path to getting my vehicle back and had the hardest time getting anyone to help or call me back. Come to find out, it was ready and the salesman who had my keys had either quit or was fired. Insanity! The only person in my two-month ordeal who actually helped was Jessica. Thanks to her, I finally have my car back. They are the most unprofessional and non-communicative car dealership I've ever dealt with - very in your face and overly communicative when they want your business, but once you've bought something, you mean nothing. More
by JD2412
Employees Worked With
Red, Dustin, Joe Snelling, Brendan, Jessica
October 05, 2024
Liars. Four wasted trips. Told I would revive a check for the MULTIPLE wasted trips. Bought a Renagade paperwork said VW Passat. Two weeks later have lots o Four wasted trips. Told I would revive a check for the MULTIPLE wasted trips. Bought a Renagade paperwork said VW Passat. Two weeks later have lots of dashboard lights come on. Was told to bring it up. I did nothing was done. My paperwork hasn’t went through. Why could they look that up with me three but not in the phone BEFORE I drive 40 min for NOTHING? Joe Smelling is a liar and uncaring person. He only worries about money. On Google I got a generic response like people are getting here. Do NOT use the dealership. Ever. I’m told to calm down and my attitude is not needed but keep getting told LIES, wasted trips to do NOTHING to my car. I’m begging you go elsewhere. I am reviewing them EVERYWHERE I can. Terrible place! More
by mcmullin.michelle82
Employees Worked With
George. Cameron. Joe Snelling and more but that’s it.
June 28, 2024
WORTHLESS! Crooks! Just want your money. They did not deal with me in ANY way that would be considered honest, respectful, reliable or helpful. Do not expec Crooks! Just want your money. They did not deal with me in ANY way that would be considered honest, respectful, reliable or helpful. Do not expect them to do any better for you. Run, run like the wind. They are not honest in their dealings and their word is not important to them, obviously. I took my car in and spent $100 and went twice up there for the same problem-which I still have. Waste of my time and my money. If you think they treat you like "family" , whoa, I'm scared. LOL don't think I wanna meet your family, or they really bamboozled you! ORRR that's a post from someone at JC.. It won't take NO on my recommendation of this service center. So I HAD to say Yes to post, BUT the answer is a resounding NOOOOOOO!!!!!! More
by mynita15
Employees Worked With
Clarence Ballard, Patrick, Sam
April 26, 2024
What a difference from before they moved. Called to see if they could calibrate the speedometer for bigger tires. The place where I just bought my Ram 2500 said it couldn't be done. They did Called to see if they could calibrate the speedometer for bigger tires. The place where I just bought my Ram 2500 said it couldn't be done. They did it and was appreciative even though I didn't buy the truck there. I DO NOT go back to dealerships because of a salesman. I go back because of how the serviceis More
by garyschmidt1980
Employees Worked With
Patrick
February 24, 2024
Service department is a joke. Worst customer service I have ever had. And they tried to charge $200 more than the quoted price. 45 minutes later I finally got out. What a nightmar Worst customer service I have ever had. And they tried to charge $200 more than the quoted price. 45 minutes later I finally got out. What a nightmare. Avoid it all costs. More
by Ryan Brooks
Employees Worked With
Entire service department
February 06, 2021
I had a recall on my jeep. They found the parts, called me back and we set an appointment for the first available at 8 AM. They advised me it would take 1 hr. When I showed up this morning at 7.50AM they v me back and we set an appointment for the first available at 8 AM. They advised me it would take 1 hr. When I showed up this morning at 7.50AM they verified it would take an hour so I waited. 2 hours later they told me it had taken double the time because they had temporarily ran out of butane for heat shrink, and they had mistakenly put 3 vehicles with people waiting on the same tech. Not once did they approach me during those 2 hours and tell me why it was taking so long, and what had happened or offer me a ride to my home or any other options. Their apologies at the end fell on deaf ears. I will never go here again. More
by Jpierce
Employees Worked With
Everyone in service dept
October 22, 2019
Service help While traveling thru Oklahoma on our way home to Oregon a problem arose with our lighting system and Kenny Hall promptly solved the problem for us.Ma While traveling thru Oklahoma on our way home to Oregon a problem arose with our lighting system and Kenny Hall promptly solved the problem for us.Many thanks to Kenny More
by snoza
Employees Worked With
Kenny Hall
December 11, 2018
Wouldn’t let them work on my kids bike. Worst experience I have ever had with a service department and dealership. My truck was towed here by road side assistants. I was in town for work and Worst experience I have ever had with a service department and dealership. My truck was towed here by road side assistants. I was in town for work and had no idea where to send it so I had them tow it to the closest dealership. They never notified me when they received my vehicle. I was basically stranded with no transportation two hours from home and here for a month for work. When they did contact me, they acted like it was my fault that the vehicle broke down and it was huge inconvenience for them to mess with it. Would not help me find transportation. Said the best they could do was trade the truck in for a new one. Would not communicate what was going on with my vehicle or when I could expect it back. We had to call every time. Called on Friday after Thanksgiving and was told the tech was out that day and they would call on Monday. No word on Monday. No word on Tuesday. Called on Wednesday and was told it was completed on Monday. Matt said he had called and left a message. He didn’t. No help getting me back to my vehicle. Had to Uber before work and open late so I could get my truck back. When I did get to pick it up, it was dirtier than when I took it in. Still had the transmission fluid all over the paint and undercarriage, and grease and dirt all over the driver side door on the inside and out. I use this vehicle to make a living and it is a representation of my company to clients. It’s frustrating that it was not cared for in a more respectful manner. Zero communication. Zero service. Zero sympathy. Zero help. Already having trouble with the truck again, so starting to question the quality of work completed. More
by Kevinnh
Employees Worked With
Matt
