John Eagle Acura

I negotiated a 2025 Acura TLX Type S over the phone with Sales Manager Charles Reese as they are in Houston, TX and I'm in El Paso, TX. I had two offers one for $59,000, contingent on me financing through H Sales Manager Charles Reese as they are in Houston, TX and I'm in El Paso, TX. I had two offers one for $59,000, contingent on me financing through Honda Financial and the other for $64,000. I agreed to the signed $59,000 offer and told the Finance Manager Ding Cheng that I did not want any add-ons, tire package, GAP insurance, paint protection, or anything else they had to offer I just wanted an out of door price. Charles told me that for them to give me a $4000 rebate I would need to finance with Honda Financial, and Ding Cheng pushed an 8.14% APR for 84 months even though my credit score is exceptional. When the final paperwork was presented by the Finance Manager Ding Cheng, I was now engulfed in a bait and switch where the price was marked up to a significant unapproved amount, and they tacked on a $2,100 "Appearance Package" junk fee I never requested or agreed to and have no idea what it even covers to this day. Once I saw what they did to me I reached out to Charles Reese and told him I was going to get a lawyer, and he threatened to rip up the contract. Being that I paid for the vehicle to be shipped to me I waited for the vehicle to arrive safe in my garage and then I did a maneuver on them they never saw coming and I refinanced with Navy Federal at a 4.3% interest rate for 72 months within two weeks without making one payment to AHM and received an overpayment refund along with the title to my vehicle, proving the math was deceptive from the start and leaving them to make ZERO interest along with my belief a charge back. They did all that conniving and deceptive labor paperwork for absolutely nothing. And I'm still not done; I am unable to go into details as I have taken several legal actions against this dealership John Eagle Acura. I also had them install some underbody side spoilers on the vehicle and instead of them going off my VIN to get the proper parts they ordered the wrong color and installed them. I had to pay to have the right ones installed and now they want me to pay over $400 to ship the wrong ones they installed back before they refund me. Do not trust any "signed" offers from this management team. They will change the numbers in the final contract hoping you won't notice. Compare every line of the contract, vehicle price, add-ons, VIN, and financing terms against your original offer before signing anything. Know your credit score and you'll be able to have a range of where you should be with your interest rate to avoid John Eagle Acura marking your rate up two to three percent more while trying to align their pockets with profit. I strongly encourage and can't emphasize this enough, read the reviews on this dealership and there is no way that many people could have it wrong. Take great note that they will answer back to the reviews as we all know that not answering back is a sign of guilt, but the one's answering back are the ones making those horrible deals and are just trying to use deception to make you think they are trying to find a solution. I recently retired from Fort Bliss, I would never put my character, integrity, and morals in question, so this review is true and accurate. I strongly suggest you avoid this dealership all together by all means necessary. More

Worst of worst dealership ever! Don’t waste your time money or energy with them. Would not honor warranty or even look at the issue when I have battery issue and asked for diagnosti Don’t waste your time money or energy with them. Would not honor warranty or even look at the issue when I have battery issue and asked for diagnostics fee $200. Next thing I know the car got stranded and can’t even shift showing transmission problem and unsafe to drive which I took out the battery and took it to the dealership. They claimed that they can’t do anything without seeing the car and refused to even look at it by stating it’s their policy and asked to tow it in after putting the bad battery in. Totally non sense and worse service advisor and team; no policy can show me with that requirement at all but just find way to dishonor the 100 months warranty of battery. Really bad and condescending attitude unfriendly and difficult aggressive people made me feel unwelcome. Please don’t waste time with them and stay away from Eric Young. More

I had the experience of dealing with the service department and ERICK VEGA was my person. I am not from here nor do I live here but my Acura MDX was lighting up my dashboard so I brought it in to be department and ERICK VEGA was my person. I am not from here nor do I live here but my Acura MDX was lighting up my dashboard so I brought it in to be assessed. Erick, was kind, considerate, professional and gave me the utmost respect. I am a female and I hate dealing with issues like this on my own because I always am aware that there are salespeople who are scammers; NOT HIM! He spoke with my extended warranty people and handled the whole thing without my first worry. Please, please give this dealership a chance if you are in the market for an Acura and ask for this young man by name!!! More

I recently had the unfortunate experience of dealing with the finance department at John Eagle Acura in Katy, and I am honestly frustrated with how everything was handled. The Finance Department do not under the finance department at John Eagle Acura in Katy, and I am honestly frustrated with how everything was handled. The Finance Department do not understand Drive Out Price or Out the Door Price. To them it is Drive Out Price plus TTL. The drive out price should be the final price on the finance application. Not a figure higher. From the start, the finance team was less than transparent about the terms of the loan I was being offered. I was given one set of figures during the sales process, but when it came time to sign the paperwork, the numbers seemed to change. The interest rate I was quoted initially was significantly lower than what ended up being presented to me, and there were a lot of hidden fees I wasn’t made aware of upfront. I felt like I was being rushed through the process without having a chance to fully review everything. When I questioned some of the charges, I wasn’t given clear answers, and it felt like I was being brushed off. The lack of transparency and communication made me feel like I wasn’t being treated fairly. I expected a more professional and customer-focused experience, but instead, I left feeling frustrated and uncertain about the deal I signed. While the car purchase itself went relatively smoothly, the experience with the finance department was a real letdown. I would advise anyone going in for financing to read all paperwork carefully and ask plenty of questions before signing anything. Unfortunately, I can’t recommend this dealership's finance team based on my experience. I have all the paperwork if some one wants to know how John Eagle Acura CHEATS!! More

Horrible service There favorite quote is “As Is” They sold me a Lemon truck with a bend axle. In the first week of owning the Truck I have spend thousand of dollars. They won’t stand behind there cars. sold me a Lemon truck with a bend axle. In the first week of owning the Truck I have spend thousand of dollars. They won’t stand behind there cars. More

Lied to me about a car and discriminated against me because I am Asian. Do not do business here. I went to this dealership yesterday on May 14 to test drive a 23 White Honda Accord Hybrid I saw on li because I am Asian. Do not do business here. I went to this dealership yesterday on May 14 to test drive a 23 White Honda Accord Hybrid I saw on line at Car Guru’s. When I arrived, the sales person went to check on the car. He was told by someone else that the car was put onto a transport and was on its way to Dallas and it was not available. To my surprise, I got a notification today, May 15 from Car Gurus that the same car went down in price. I played dumb and did the on line chat to set up an appointment to see the car using my initials and not my name. With in minutes a sales person by the name of Ryley reached out by phone and told me the car was a lease turn in and it has been at the dealership for a month. I asked was it on the lot yesterday. He said yes it has been there for a while. I asked was it ever on a truck to be transported. He said not that he knew of. Funny when it’s a voice on the phone with out a race the car is available, but when I was there in person and they saw who I am, it is not. I was going to pay cash for the car yesterday and drive it home. Their total loss. I will be reporting them to the state for discrimination and refusal to sell based on race. More

If you value your time, money, or dignity — avoid John Eagle Acura at all costs. It’s been a long time since I’ve truly hated anything or anyone with such intensity, but John Eagle Acura has managed to Eagle Acura at all costs. It’s been a long time since I’ve truly hated anything or anyone with such intensity, but John Eagle Acura has managed to reignite that kind of deep, burning disgust. Unfortunately, I was naive enough to go to them not once, but twice — and this is me owning up to that painful mistake so you don’t make it too. As they say, life’s most valuable lessons don’t come cheap, and John Eagle Acura has certainly been a costly teacher. Our first experience was a nightmare. We bought a vehicle from them a couple of years ago, and they lied, manipulated, and used shady tactics to twist words and pressure us into extras we didn’t want or need. One thing that still infuriates me to this day was being told we had to buy a full bundle of add-ons just to get the tire and rim protection package, which was the only thing we truly wanted. Later, I found out that was an outright lie. When I confronted their General Manager, Alice Cao, she admitted it was a lie — we could have bought the tire and rim protection separately. When I explained how frustrating and disappointing it was to be manipulated like that, her response? “Well, you didn’t have to. No one forced you.” That level of smug, cold indifference from someone in her position was appalling. No empathy, no apology — just a complete lack of accountability. It was clear: as long as they got the sale, they couldn’t care less how it happened. I swore I’d never go back. I even avoid them for basic maintenance. I’d rather drive 20 miles to Sterling McCall Acura than ever set foot in John Eagle again. But… this brings me to the second time. My husband was pressed for time and, despite my warnings, took our other Acura (not even purchased from them) to John Eagle for a simple oil change. One thing led to another, and he got what seemed like a decent offer on a new vehicle. He was excited — I was reluctant. But I caved, because hey — it’s not always “happy wife, happy life.” The men in our lives deserve happiness too. To be fair, this time around we knew better. We’d done our homework and were more prepared. They gave us a decent deal on the vehicle. But true to form, the dealership still found ways to show their greed and shady pricing. They tried to charge us $934 just to change the emblems — something that is laughably overpriced. But I wasn’t surprised — this is John Eagle Acura, after all. Then they wanted $742 for basic weather mats — the exact same ones I found online for $202. I understand dealerships can set their own pricing, but this level of markup is just another reminder of how this place operates: maximum profit, minimal ethics. Time and time again, this dealership proves itself to be shady, manipulative, and shamelessly money-hungry. Shame on me for giving them a second chance — but maybe my costly experience will help someone else avoid making the same mistake. Do yourself a favor and stay far, far away from John Eagle Acura. More

Don’t tradein vehicle with this dealer . They don’t complete required documentation for tradein vehicle and don’t mention about any forms that need to be completed. We can’t do the tradein f They don’t complete required documentation for tradein vehicle and don’t mention about any forms that need to be completed. We can’t do the tradein form since they don’t share to whom they sold the trade in vehicles. Extremely dissatisfied, i request everyone who wants to tradein don’t go with the John Eagle Acura Dealer. Due to their negligence, i am in situation that causing me mental stress and anxiety. More

Deceptive practice, they don’t disclose information about vehicle accident and repair. I would not recommend doing business with them. I’m sure I’m not the only one that has this unfortunate experience about vehicle accident and repair. I would not recommend doing business with them. I’m sure I’m not the only one that has this unfortunate experience with them. More

They just weren’t helpful they were almost mad that I flew into purchase a vehicle from them. I had more than enough cash to make a deal happen but the energy overall just wasn’t I wasn’t well received. flew into purchase a vehicle from them. I had more than enough cash to make a deal happen but the energy overall just wasn’t I wasn’t well received. More