John Eagle Acura

In August 2024 purcsed my first and last car from John Eagle Acura. I traded in and paid cash for the remaining balance on my 2024 MDX. The salesman was great, David, but everything after him has bee Eagle Acura. I traded in and paid cash for the remaining balance on my 2024 MDX. The salesman was great, David, but everything after him has been a nightmare. My story is as follows: Purchased a car in early August and returned the car 7 days later due to significant steering issue. JE Sales Manager agreed to the replace the car, “ like for like” at “ (“$0”) but failed to tell me the extended and specific warrantees I purchased originally would not transfer and would have to be repurchased. I learned this when the second car came in while transferring the paperwork. , I was told at transfer initially that the cost to keep the same coverages I had bought originally was an additional $6700 to my account. I was outraged since I was only in the predicament due to the failure of the first car and not aware of these additional cost. . After a couple hours going back and forth with the finance department, I was offered a deal that cost me the NITRO tire warranty ($1150) + $350 dollars out of pocket in order to drive out the new car. ( It is clear to me JE knew they had me over a barrel and did their best take advantage of me.) One of the services I purchased, under protest, included LoJack which JE puts on all its cars. I did not want Lojack due to costs and value but was told at closing JE will not sale a car without it. JE finance people worked hard at closing on the first car to sell warranties without discussing and explaining what i was really buying. I explicitly told the finance person at first closing I did not want a tire warranty (NITRO) but somehow he put it on the sheet. I did sign the sales approval but missed this NTRI addition likely due to a long process, many documents and overall long day. I accept my responsibility but clearly missed this on the contract. In the end, There sales/finance staff clearly tried to take advantage of me and were successful taking $1500 additional from me based on the loss of NITRO and extra Out of pocket. Although I did not want this NITRO warranty, I paid for it but now do not have it to satisfy JE numbers. I only agreed to this deal due to my disgust with these people and wanting to get away as soon as I could. My suggestion to anyone looking for an Acura, look around at other dealers before going to JE. If a person decides on purchasing a vehicle from JE I suggest take your lawyer, since these people are only considerate to their bottom line at the expense of their customers at the end of the day based on my experience. John Eagle Is responsible for my awful buying experience and tainted my initial enjoyment of my new car. More

It is hardly even worth writing a review since the other reviews make it so obvious to avoid this dealership. They advertised a car as CPO and then tried to charge me for the certification. Talk about a bai reviews make it so obvious to avoid this dealership. They advertised a car as CPO and then tried to charge me for the certification. Talk about a bait and switch. The sales manager tried to convince me that this was SOP for all dealerships. Try your scams on someone else buddy. You wasted my time, but I'm glad you showed your true colors. More

Bad customer service in service department thinking change my Acura 2020 MDX Service department is not cooperate change my Acura 2020 MDX Service department is not cooperate More

Dishonest sales mike tran beware of this sales person. Will say a lot of nice things to make a sell and very pushy tactics. Will say a lot of nice things to make a sell and very pushy tactics. More

I recently purchased my very first vehicle from John Eagle Acura at the end of February. It was highly maintained by the original owner, and the 2nd owner only had it for a brief time. Before purchas Eagle Acura at the end of February. It was highly maintained by the original owner, and the 2nd owner only had it for a brief time. Before purchasing the vehicle I asked for a few some things to get resolved. When I learned that the vehicle was going to be sold as is... I asked for a few things to be touched up, with the paint and wheels and windshield. They did do touch up work on the major paint issues after purchasing but the other scratched I mentioned were untouched. The texture of the wheels did looked better but the work was sloppy and it was visibly clear that wheels were grinded on. When I returned regarding the issues, I was told there the warranty I got was only covered mechanical issues. Even tho I was told during signing is was bumper to bumper coverage. I was then told to file a claim through the different warranty it was an appearance package, that's supposed to cover the paint, leather, and carpet of the vehicle. So I filed the claim to only be told that paint damage or paint work isn't cover my the appearance package. So I honestly don't know the almost $1.5k Im paying for covers exactly. I have receipts of messages regarding the aggreed upon work to be done with purchasing the vehicle. I regret not recording the phone calls and I person conversation made, I'm not a distrusting person... I had full trust that everything I had discussed with the manger, finance team, and sales rep would be honored. The buying process was a bit hectic due to me having a parent being a co-signer. Though some issues were I initiated when credit was being pulled without consent and after told to not pull anymore. The remaining issues were more personal. We did end with agreeable rates and final cost, but now I feel like that "aggreeable cost" came with being neglected after signing everything. I feel like the pass times I mentioned or went back to the dealership about if the preagreed issues would be done. I simply just kept getting pushed to a different departments until I made a full loop around. I'm now having to spend hundreds of dollars to get these issues resolved. I went back today due to some new concerns. One being a rattling noise on my sun roof that progressively getting worse. I'm not sure if it is the Houston roads or what, but just to get a diagnosis was going to cost me nearly $800, thats before finding the initial cause and issue. Lesson learn don't view a car at night and don't buy car at night. Record and save every discussion made. First time buyers don't let the excitement cloud you're thinking. Overall most of the staff are willing and helpful. Maybe they didn't understand me or my concerns. Maybe they simply are too busy and just over looked the thinks we discussed. I'm not into sales or a mechanic, but I do know business and the current economic effects on the auto industry. I can understand but not agree to how it seems/feels like I have gotten the short end of stick. More

I came to this dealership because I decided to get an Acura, this time, after my infinity got totaled. I just wanted to try something different. Because inflation was sky high, I was needing to get the b Acura, this time, after my infinity got totaled. I just wanted to try something different. Because inflation was sky high, I was needing to get the best price possible….I would say even more so than usual, this was the case. I drove all the way to Katy from Tomball, because they had a low mileage RDX, for less than I was able to find at the North side dealership. But the sales lady immediately tried to hike the price up by about 2500 dollars with some care package that, knowing me, would ever really use. I told her, you gotta take it off because then it defeats the purpose of why I drove all the way down there. She was, of course, disappointed. They were also only willing to take off 500 from their advertised price, so they were very resistant to coming down on price, more than I have seen before. Then, I had already been preapproved for USAA financing, which is always my choice on any car I have ever bought. i have never met so much resistance to using the financing of my choice. They were so resistant and basically coerced me into using the financing of THEIR choice. I really felt railroaded and kind of like my choice of financing rights were prohibited. As a result, I now have this APR that is much higher. I really should have just walked away and not purchased the vehicle. Now I am stuck, and when inquiring about maybe getting the scratches buffed out, It can’t even get a call back. I should have just stuck with Sewell products. Lesson learned. Never again. More

If you're looking for a car, stop here first! Stop at John Eagle Acura and ask Ding for financing! I just purchased a beautiful 2023 Acura MDX A-Spec from John Eagle Acura. I was assisted by D Stop at John Eagle Acura and ask Ding for financing! I just purchased a beautiful 2023 Acura MDX A-Spec from John Eagle Acura. I was assisted by Ding, the finance manager, who helped me out so much. He had excellent communication, answered all of my questions and worked through all of my issues, and I got approved within minutes. More

Just an absolute joke of a dealership. Doing everything in their power to not fix something under warranty, despite 5 trips to dealership, dozens of videos proving the issue, and doing lot Doing everything in their power to not fix something under warranty, despite 5 trips to dealership, dozens of videos proving the issue, and doing lots of outside research on automotive forums to prove how common the issue is. Every single time the excuse is "cannot replicate" after taking the vehicle for a 5 minute spin around the dealership parking lot. An oil change takes 4 hours. I had my brake fluid replaced at a different mechanic shop as part of routine maintenance, and i was told by this dealership months later that my brake fluid looks due to replace. Once I told them that it was literally just replaced they backtracked saying "oh, um, actually it doesnt look that bad". I am a medical professional and will be doing everything in my power to convince all of my colleagues to take their business elsewhere More

I had similar reservations after reading all the reviews but it was close to the house so I went by to check out their inventory. I was greeted by David Guzman and he helped me throughout the way.. I even l but it was close to the house so I went by to check out their inventory. I was greeted by David Guzman and he helped me throughout the way.. I even let him know that I was very hesitant with working with him because of the awful reviews I read. He was still patient and kind and reassured me that he would take good care of me and I had nothing to worry about.. I blew him off and even shopped around different dealers but none had the same type of customer service David showed me.. so I ended up purchasing my car with John Eagle Acura in Katy. The scariest part was the financing since I didn’t know what to expect.. but alas, David kept his word and they gave me a great price for my trade in and rates for purchase. Even the finance manager, Josh Conry was attentive, understanding and worked with me to make sure I was comfortable with the purchase. To say the least, I would buy from David Guzman again. He knows his cars and still to this day attentive and responsive to any questions that I have (it’s been over a month now since I bought the car). I forgot to mention, that while shopping for cars, I was quoted a lot higher prices at other dealerships than what David did.. Also, yes, you do have to finance through them but the rates were good so I was okay with it. More

I have no idea why anyone would do business with these people. All of the dirty tricks that you used to hear about car dealerships but you thought no one does that anymore, they still do them. I wouldn’t people. All of the dirty tricks that you used to hear about car dealerships but you thought no one does that anymore, they still do them. I wouldn’t purchase a coke from their vending machine if I was dying of thirst. And before I get the canned response from Charles Reese, I left you a message two days before I’m leaving this review. If you want to talk to me, then you call me. More