John Jones Auto Group Scottsburg - Service Center

Great experience at John Jones in Scottsburg! They were very friendly. I will definitely be going back! They were very friendly. I will definitely be going back! More

WORTH THE DRIVE ANYTIME ... I took my relative's car over to GM City on the advise of a cousin who bragged on the people over in Scottsburg. I'm sure glad I did. They sure do kn I took my relative's car over to GM City on the advise of a cousin who bragged on the people over in Scottsburg. I'm sure glad I did. They sure do know what they are doing! My cousin's car was making a new sound and she drove it everyday to work. She told me about it more than once, so I asked around at church. Everyone had a different idea. Finally, another cousin said drive over to see the service folks at GM City in Scottsburg. I's glad I did! I need to shout out to Scott Nale who really helped me. I got out in less than an hour. While I was there, their General Manager Ryan Barker even introduced himself. I didn't want to leave. They really valued me and made sure everything was more than okay. I know where to take any car I have over to Scottsburg! Again, Worth the Drive Anytime! Thank Again, Tony in Palmyra More

On Friday, Oct.29th (2011) I took my 2007 Buick Lucerne in for an oil change. The "check engine" light had appeared the evening before & I reported it to the Service Dept. Afterward, the light did not appe in for an oil change. The "check engine" light had appeared the evening before & I reported it to the Service Dept. Afterward, the light did not appear again until my drive home from work on Friday evening. On Saturday morning Oct. 30th, I called & the Service Dept. said to bring the car in. The diagnosed that I needed an Engine Thermostat. The cost for that w/ labor was $186. My car was not driven until later on Sat. evening when the brake system gave a horrible noise. My son, Matt Smith (also a John Jones truck owner), drove the car & it was determined that we should take it in first thing on Monday 11/1/11. I called & spoke with Rick Johnson who later reported to me that the ABS brake system had failed on 3 of the 4 wheels. The cost to repair would be somewhere in the neighborhood of $2500+-. He said that he would take care of the cost of the parts/labor with General Motors because this should not have happened to my car with the age and mileage. In addition, most all of my mileage is Interstate traveling. I was in total shock & amazed of the professionalism & honesty of Rick. In addition, I received a car to drive while my car was being serviced...not only did I get a car, but on the previous Saturday, Gayle Robison (Sales)saw that I had a car to drive while the engine thermostat was being put on my car. The Scottsburg John Jones Team were so kind & considerate. Rick Johnson treated me as he would a family member. More

great service, I was treated very well & am completely satisfied. the service department provided very quick service and notified me as soon as the work was done. great turnaround time. John Jo completely satisfied. the service department provided very quick service and notified me as soon as the work was done. great turnaround time. John Jones Chevrolet of Scottsburg will continue to do all of my work. Thank you very much.Norman Gardner More

My family and I were headed on a trip 13hrs away. Our vehicle broke down at halfway point. I can't explain in words the friendliness, helpfulness, honesty and caring that the entire dealership did, but t vehicle broke down at halfway point. I can't explain in words the friendliness, helpfulness, honesty and caring that the entire dealership did, but they came through huge and treated us like family. Our trip looked to be ruined. They told us that we would have no worries and that they would fix the vehicle. Our next concern was how do we finish the rest of our trip out of town. No problems, they put us in a loaner vehicle of equal value to what we were driving which allowed us to finish our trip. On the way back we found that the vehicle was damaged beyond what they originally thought when they took it completely apart. Not a problem though because we were allowed to take the vehicle back home which is 6 hours away with the guarantee that the vehicle would be properly taken care of. We looked at purchasing a new vehicle through John Jones Chevrolet in Indiana and really felt at ease with the decision which is usually difficult at best because no one likes signing the dotted lines. The honesty and caring made the decision difficult for only one reason. Most people do business with local dealerships for ease of service. We explained this to John Jones employees and they said they agreed and would probably do the same, but if we needed any help to call them. If we had purchased through them they would have delivered vehicle with papers to sign. Anyone who lives in Scottsburg Indiana or nearby surrounding area should be purchasing vehicles from John Jones Chevrolet and feel comfortable because if they were that willing to help us out that much being from out of town and not knowing us I can only imagine what service would be like if you were local. A+++++++++++ service and sales makes for successful business. We've told them thank you over and over for treating us like family which is what they told us they were concerned about. Not business or money, but our family. Wierd concept that is lost in today's world (sarcasm). More

I brought my husband's hummer to John Jones to have oil change, when Bob found the brakes were needing changing. He took the time to bring me to the back to show me what he was talking about, then he call change, when Bob found the brakes were needing changing. He took the time to bring me to the back to show me what he was talking about, then he called my husband to explain it to him. It was early in the am, so he arranged for someone to take me home so my husband would not have to get out, then he worked extreamly hard to make sure the vehichle was complete before 4, so we could leave for a swim meet. Everything about the experience was pleasent. More

The staff is very freindly. You can usually get same day appointments, and if not they are the next day. The service is excellent, and super fast! They try to work with you to make your experience great! appointments, and if not they are the next day. The service is excellent, and super fast! They try to work with you to make your experience great! Usually they are always running deals so you can get the best package for your car, at a great price! More