John Kennedy Mazda

Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of John Kennedy Mazda:
I purchased a new Mazda3 about 3 months ago. My experience in purchasing the car was okay. After having the car for a month I noticed that the drivers side mirror was loose and took it in to get fixed. Not only did it take forever, but someone rear ended me in the rental car and JKM took zero responsibility. I called the dealership about twice a week to see what they could for me and the sales manager never returned my calls. When I did finally get in touch with him, he said that it was not his problem that my new car broke after 1 month and therefore had to be fixed resulting in the use of a rental car. It literally has been the worst customer service I have ever received. Never buy a car from them, or you'll regret it as much as I do.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of John Kennedy Mazda:
I just purchased my 2007 Mazda CX7 from Paul Bond at John Kennedy Mazda. The experiance was great. It went so easy with no pressure and they also gave me free oil changes for life. Paul made the experiance even better by buying us a dinner when paperwork got backed up for an hour. I would definately recommend this deal to anybody!

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Reason for Visit: Service

I recommend this dealer: No

My Review of John Kennedy Mazda:
My wife and I purchased out first car together from Kelly Mazda because they had the exact model we wanted (close-out). The purchase deal was fine but they tried to low-ball us on our trade-in. Fortunately my wife forced the KBB value. She matched the salesmans tactics and we got up twice.

After purchase, we had problems with our stereo system, the AM stations did not come in (who can drive the Schuylkill without AM1060). No big deal, we take it in. The service techs installed a newer model's radio system because they couldn't find the one for my model's year. We take the car and the dimmer switch no longer worked. When we took it back in the service people we mean, rude and unresponsive to my wife's requests to fix the problem. She had to get the salesman to produce a document stating that the car had a working dimmer. The techs had to call into Mazda corporate to find out how to fix this. They forwarded us on to Pacifico Mazda who fixed everything handily.

Since then I have been taking the car in (mind you my wife works 10 min from the dealer and I work 30 min away) and wait for the car. I can tell you, having an appointment or buying the car from there does not make a difference. I do get the "free" oil change, which is the only we reason we go there.

When I tried talking with the service manager about improving their service all I got was a refusal to listen. They claim to have replaced their old staff. So far things have been ok, but we have been leaving the car overnight to reduce our reliance on their time table (yup for an oil change). This method is working well. So much for Ford's service reputation.

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Reason for Visit: Service

I recommend this dealer: No

My Review of John Kennedy Mazda:
I did not purchase my vehicle from this dealer because they did not have the specific car I wanted at the time I was ready to purchase. However, as they are located closest to my home I have gone there numerous times for service. Every time has been terrible and I will no longer take my car there. The last time I had my oil changed I waited over THREE hours on a Saturday morning. I had a 9 am appointment and was out the door after NOON. I asked why it took so long for an OIL CHANGE and they said they booked too many appointments. If that was the case, I would have appreciated a phone call telling me to get some extra sleep and not bother showing up until 11 am. When I went to the manager to complain he asked if I had purchased my car there and when I said no his response was "well, that would have sped up your wait time." I don't see why that should be the case if they have customers make appointments. What is the point of having an appointment if it is merely a suggestion? Better still, the bill came to over $50 for an oil change. I had waited an average 1 1/2 hours for an oil change there and the price went up dramatically. That was, needless to say, my last oil change there. I also went in recently to purchase a small part and have it installed and was told in no uncertain terms that the part would be $25 installed and would take 15 minutes tops. Of course, I waited over an hour and ended up paying $60. I have had it with them. Never an apology for the long wait times, lies about pricing, leave my car a mess after I get it back. I have had nothing but bad experiences with Kennedy Mazda and would NOT recommend them to anyone!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of John Kennedy Mazda:
Bought my 2006 Mazda 3 in November 2005, dealer seemed friendly enough - offering up "free oil changes" for the life of my car. Sounds good right? Yeah, it's not free - but I expected some sort of catch. Next problem: I wanted Sirius Satellite radio installed on my fresh off the truck 2006. I was told by the salesman I would have to buy my own unit and then Mazda would install it so I could utilize the satellite button on my dash. Fair enough, I buy my own unit and make an appointment for them to install it. $100 later, they install it the way I would have installed it myself because "I had to buy a Sirius chip for my radio from the dealership" (ie it does not work through the satellite button). WHICH I TRIED TO DO WHEN I PURCHASED MY CAR!!!! Now, my check engine light is on after only 11,000 miles, and even though I purchased the extended warranty from John Kennedy AND have religiously over-paid for the only 2 oil changes + diagnostic checks + tire rotations my car has had so far AT John Kennedy - they tell me that they can't even look at my car for over a week!!!! They actually offerred to get me a "deal" with Hertz rent-a-car for $25 a day for the SEVEN days leading up to my "service appointment". I've had it with this dealership!!!!!!!!!!!!!

STAY AWAY FROM JOHN KENNEDY MAZDA!!!!!!!!!!!!!!

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