John North Ford, Inc.

DEF heater replacement . I have always been very pleased with the service from John North Ford. I did notice one item that I didn't like after recently having a DEF heater rep I have always been very pleased with the service from John North Ford. I did notice one item that I didn't like after recently having a DEF heater replaced. To replace the heater the DEF tank must be removed. This is a difficult job since the mechanic is working blind during several steps. Regardless they replaced the heater and 5 hours later I was on the road. A few days later I went to add some DEF fluid and when I removed the cap from the DEF tank, I noticed quite a bit of grit and dirt inside the fill tube and inside the cap. This really concerns me since Ford literature talks about how important it is to keep this clean to prevent immediate failure of the DEF heater/pump. The cap has to be removed in order to remove the DEF tank and to reinstall it. So it is susceptible of allowing debris during this procedure. They should stuff a clean lint free rag inside the tank neck to prevent dirt and grit from entering tank. Hopefully I won't pick up any of this grit and have to go through this repair again. More

Great service!!! We have always been treated with courtesy and respect. Staff is friendly and knowledgeable. All service is done in a timely manner. We appreciate ha We have always been treated with courtesy and respect. Staff is friendly and knowledgeable. All service is done in a timely manner. We appreciate having our vehicle serviced by your company. More

Great service!!! I've taken my Nissan Rogue here for years to be serviced and they've always done a great job. They also do not try to over sell you on extras. Great I've taken my Nissan Rogue here for years to be serviced and they've always done a great job. They also do not try to over sell you on extras. Great staff too!! More

Purchase a new vehicle Ordered a vehicle with AWD,heated seats, heated steering wheel. The salesperson assured me that all was on this vehicle. After I paid and signed the Ordered a vehicle with AWD,heated seats, heated steering wheel. The salesperson assured me that all was on this vehicle. After I paid and signed the paperwork, found out no heated steering wheel. All i received was “I’m sorry” and 3 oil changes. NOT HAPPY More