John Watson Chevrolet

Bad experience and waste of time. I brought my Silverado in for an oil change appointment on Friday morning at 7:45. Once I arrived the service adviser notified me that there was a rec I brought my Silverado in for an oil change appointment on Friday morning at 7:45. Once I arrived the service adviser notified me that there was a recall to reprogram the transfer case and that it would take 1/2 hour longer. I said that was fine. 10:15 am is when I finally left. Apparently they did the recall and then either forgot about my oil change or putt all other oil changes ahead of mine. After seeing about 3 customers leave before me who all showed up after me I asked if it was almost done. This was at about 9 o'clock and they said they had already completed the reprogramming recall and were just finishing it up the oil change however I continued to wait for over another hour. Not a good experience whatsoever. We had ski passes good for that day up at beaver mountain and I was hoping for a quick lube early in the morning and to be on my way. This pushed our whole day back and feel like I was robbed of my day and money, even though the oil change was covered under my new vehicle maintenance plan. Being a former GM employee and die hard Chevy Fan, I will definitely take my business to other dealers. More

Poor Service!!! I recently contacted their parts and service departments to get a part ordered and replaced on my car due to a factory recall. In addition to having t I recently contacted their parts and service departments to get a part ordered and replaced on my car due to a factory recall. In addition to having the part replaced GMC was offering a gift card to those who completed to necessary replacement by Dec 31 2014. Therefore, my initial call to have the part ordered occurred early in November so as to provide adequate time for the part to arrive and to schedule a time to have the part installed by the December deadline. I was told that I would receive a call once the part had arrived so that I could get the car in for the part to be put in. I waited 2 weeks and heard nothing, so I called again. I called around 10 minutes prior to the parts department closing simply to ascertain whether the part had been delivered. I was warmly greeted by the service department until I asked whether the part had arrived or not when I was asked to wait for the next employee who was available. I waited 10 minutes when right at 530 the phone was picked up and then hung up. If it weren't for the way things occurred next I would be willing to chalk it up to an error. I assumed they would make an attempt to call me back but the phone call never came. A few weeks later I attempted to contact them again and was placed on hold 4 consecutive times while receiving no answer to my phone call or questions. I assumed the part had not arrived and waited again. The deadline came and went, I was willing to put the deal of the gift card aside until I called about two weeks into January. I, miraculously, spoke to someone in the parts department who informed me that the part had indeed arrived in November, 3-4 days after I called and that he was very surprised that I never recieved a phone call in connection with the arrival of the part! However, his helpfulness ended here when he told me that no one in the service department was answering to set up an appointment to get the part put in. He told me he would walk over to the service department right away and call me. He took my name and number but I never received the promised phone call. After a few hours of anticipation I caved and called the service department directly to schedule a time for the part to be put in. I did indeed get hold of someone again and had the part installation scheduled for the following Monday. I had the part installed and about two days following that I received a follow up phone call inquiring how the service went. When I notified the caller of my frustrations and the loss of the opportunity to receive the gift card I was given a thank you for your time and then the call was disconnected. I can't help but feel the call was simply a formality with no real expectation to correct any issue in the process and the offer to correct any issue that may have occurred was given disingenuously. In summation of the issue I am very disappointed in the customer service and lack of professionalism that this company showed in this interaction and that once again I, being their customer, am the one left making the effort to resolve the situation. I have sent an email multiple times to the company mirroring this one almost identically multiple times and have yet to receive so much as a phone call to apologize for the issue. More

I've bought 3 cars at this dealership and have had great experiences each time. I also have all service performed here. Never a problem. My family now buys there cars here as well. great experiences each time. I also have all service performed here. Never a problem. My family now buys there cars here as well. More