Johnson Auto Plaza, Inc. - Service Center

On July 16th at 9:11am I setup an appt on July 28th to have my husband's 2020 Dodge Ram 1500 looked at, as it would overheat whenever you sat idle at stop lights etc. I was told to have our vehicle there have my husband's 2020 Dodge Ram 1500 looked at, as it would overheat whenever you sat idle at stop lights etc. I was told to have our vehicle there by 7:30 and to expect it to be there for a couple days. On Sunday the 27th, I received a text reminder that we had an appointment the following day and to have our vehicle there by 8:15. We arrived there at 7:15, of course they were not opened yet, so we waited. My husband took the key into them at 7:30 when they opened. On Tuesday, I still had not heard back from them, so I called at 5:02pm to see what was going on. The service counter guy said, they had not had a chance to look at it and it might get looked at by the end of the week, "SINCE WE DIDN'T MAKE AN APPOINTMENT". WHAT? I told him, we would be in shortly to pick it up. When we got there, he said he had nothing in the system that showed an appointment for us. I showed him my phone, the text that we received. He said, I'm sorry, but there's nothing we can do, since you "DIDN'T HAVE AN APPOINTMENT". WHAT AGAIN? I just showed you the text. Why in the world would I get a text if we did NOT have an appointment. We definitely will not go back there, and we will never buy a vehicle from them. I even sent them a message asking them to call me back regarding this incident. Crickets. Have not heard a word from anyone. If they would of called and talked to me, I probably would not have written this review. BUT, apparently, they do not care about losing a $2,000 repair sale. We knew what was wrong with the vehicle, because we already had it diagnosed and had already looked up what the cost should have been. Businesses do not care anymore about their customers. I do hope this makes a dent in their bottom line. I want them to suffer, like their customers have to. VERY UNPROFESSIONAL!!!! And the overall rating would be a negative 10, not a 1. More

1 only because there is no 0 rating. If your looking for a reputable dealership don't look at Johnson auto plaza. You will be nothing less than disappointed. absolutely has to be the w If your looking for a reputable dealership don't look at Johnson auto plaza. You will be nothing less than disappointed. absolutely has to be the worst service department in the state. Also the sales people and finance department will be very deceptive during the process making false statements and untruths related to this dealership. The associates in the service department are rude and appear inexperienced in service. More

I recently had a great service/parts experience. Nicholas in service and Dennis in parts did a great job helping me with a key fob issue. Nicholas was knowledgeable and patient. Also, Dennis was ver Nicholas in service and Dennis in parts did a great job helping me with a key fob issue. Nicholas was knowledgeable and patient. Also, Dennis was very helpful with my situation. Excellent customer service all around. Definitely heading back for my Ram/Dodge service and parts needs. More

Nick Kropelninicki scanned my Jeep on the 20th and was amazingly helpful, I won't be able to have my jeep serviced there because of my extended warranty but he gave me all the info I needed about what was amazingly helpful, I won't be able to have my jeep serviced there because of my extended warranty but he gave me all the info I needed about what was possibly happening with my Jeep. He printed out my codes and a Star case to give the techs doing the work. After working in customer service for nearly 20 years myself I know how much patience it takes to calm a stressed customer. I will be using this service center for anything I need in the future. Thanks Nick! More

Absolutely horrible experience…paid over 2k…and my car was there for over a month before i could even get it back…and was so disappointed when i drove off with my car missing parts and oil stains everywhe was there for over a month before i could even get it back…and was so disappointed when i drove off with my car missing parts and oil stains everywhere…specially dissatisfying with the staff for the way i was treated and the poor service …I advise them of a missing part …and was answered by a manager, “ the part probably wasn’t there to begin with”, I called them the next day and they had my part…how unprofessional.! More

Stay away. I have had three horrible experiences here and I’m done. This dealership is minutes from home, would have been a great convenience but my expensive v I have had three horrible experiences here and I’m done. This dealership is minutes from home, would have been a great convenience but my expensive vehicles and safety are far more valuable than convenience….. First issue was early this summer. This dealership sat on my car for about 2 weeks before performing any work, this happened over two appointments. First one, they continued to give me the same update, that my AC was charged, leaked all the refrigerant overnight and charged again without finding a leak. Seemed hard to believe so I pressed them for more answers. Turns out they were giving me updates on a different car and mine was ready for pickup days earlier… They figured the most likely cause and asked me to come back in a month for them to confirm and replace the bad component. A month went by and I dropped off my Tahoe again, this time with an 8-day vacation on the horizon, plenty of time to fix the problem… except they waited until day 6 to actually look at my vehicle and then had to order parts… 16 days they had my car, 2-days work occurred. Issue two, my Tahoe is now at another dealership because Johnson auto refuses to fix my rattling tailgate. If I could post a video on google, we’d be in complete agreement there is a major issue... After ‘servicing’ my vehicle 4 times, but never replacing a single part mind you, I was informed that ‘they took the bosses car out, and his rattles way worse’ so there was nothing they further they would do. So because ‘the boss’ is ok listening to the trunk banging around like it’s open, I should live with it too… $70k doesn’t buy you anything nice these days I guess… And lastly, the issue that brought me to post this review… a HUGE safety concern… my Silverado had an issue with the trailer brake controller. A mere annoyance, until Johnson Auto touched it! Originally, in stop and go traffic, my trailer brakes would chime and say they were not connected, then reconnect. Once Johnson got ahold of it and replaced the part, I now get the warnings over and over which was followed by a TRAILER BRAKE SYSTEM SHUTDOWN!! My trailer brakes completely disconnected and the system shut down as I came down the mountain this past weekend putting my life and other motorists lives in danger. That had never happened before they touched it and I towed my trailer a LOT this year. After the other two occurrences with my Tahoe, I have zero trust in this service department. There is no accountability here either. I have the service managers cell phone number, he’s very well aware of the issues I’ve had, yet they continue. The GM, Todd, didn’t feel my concerns were worthy of a call back. When no one at the top cares, why would any other employee??? More

I took my truck in for a recall and found out that it had a second recall they were also going to take care of. After getting the truck back it now has the check engine light that states the ABS (Anti anti-l a second recall they were also going to take care of. After getting the truck back it now has the check engine light that states the ABS (Anti anti-lock brakes) are not working correctly. I took it back to have them correct the issue and found that they could not get me in for three weeks. This is a very mismanaged organization with unskilled staff and a complete disregard for any type of customer service. You will be much better off taking your vehicle anywhere else as you are just a paycheck for this company. The only one getting any value out of their services is the dealership!! More

I have been taking my vehicles to Johnson Auto Plaza service for the past 9 years. It is always a positive experience. Easy to schedule, always on time, service work is quality and the people are alwa service for the past 9 years. It is always a positive experience. Easy to schedule, always on time, service work is quality and the people are always friendly and pleasant to work with. More

I took my truck in for a warranty service the oil pan is leaking a touch, and I asked them to look at the steering gear box that it appears to be leaking around the sensor. They called me up saying the stee leaking a touch, and I asked them to look at the steering gear box that it appears to be leaking around the sensor. They called me up saying the steering gear box is bad the idler arm is bad the pitman arm is bad and the hydro boost is leaking into the truck and wanted to charge me some god awful amount to repair it, I told them to just repair the oil pan that is still under warranty, they then said they need $1,200.00 to remove the cross member because the truck has a 5" lift on it needless to say I told them that I will just come get the truck, the truck only has 50,000 miles on it and I got the truck with the lift. I had another shop look at the truck they did say the idler arm and pitman arm got a little play not bad but will need to be addressed the steering gear box is fine it is leaking from the sensor like I thought it was and the hydro boost is not leaking inside the truck, I will never take my truck back to this dealer for repairs. More

Very poor communication and once again, didn’t address all items my truck was in for. all items my truck was in for. More