Johnson Dodge Chrysler Jeep - Service Center

Do NOT use the service department at this dealership. Shady! Has continuously missed things during routine maintenance and even after admitting it will not own the problem. Also admitted that their mecha Shady! Has continuously missed things during routine maintenance and even after admitting it will not own the problem. Also admitted that their mechanic service staff are not all trained to observe things wrong in a vehicle. Go anyplace else but here for service. More

Terrible customer service. Super sloppy work for a dealership. Would not recommend to anyone that needs service. I had my jeep scheduled for pick up and drop off which was the Super sloppy work for a dealership. Would not recommend to anyone that needs service. I had my jeep scheduled for pick up and drop off which was the only thing that this dealership did correctly… I was quoted for $3,000 for my repair (shocks, filters, fluids, spark plugs) even tho I have extended warranty. I declined the work and they said the warranty would cover the front struts but not the rear. I agreed to that. The vehicle was picked up on a Friday and I was told different dates for the competition of my work. It took over 1 week for the front struts to be completed because at first the “technician had to leave” so the job couldn’t be completed. Next I was told that 2 other technicians were assigned to the job that day. The next day, I was told that they had gotten the wrong part so there was another delay. Finally after waiting for more than 1 week, the jeep was delivered. I looked at the struts that were changed and noticed how sloppy the work was done. There were fresh scratches to the other suspension parts on both sides of the car. One of the strut mounts in the engine bay is missing the rubber seal which will not cause other issues. I then heard a “hissing” sound coming from the rear passenger tire that wasn’t hissing prior to Jeep touching the car. Needless to say, I had a flat tire as a result of Jeep’s taking off/putting on the rim and probably driving on a nail (i haven’t checked my dashcam yet). I had to pay a mechanic to fix my tire. I turned the Jeep on and noticed that my radio was factory reset. I didn’t have any of my vented seat or heated seat options nor did I have my back up camera in the screen. I asked my service advisor if the dealership could provide a complimentary oil change and rear shocks replaced. She said that she would have to run it through her supervisor (Ann). The next day, I called and asked for the status of the complimentary oil change and rear shocks and Courtney stated that she was not aware of my request. Courtney said that she would call Ann on her day off and see the status. After literally 10 seconds on hold, Courtney said the shocks were denied. Needless to say, this dealership is all about making money and could care less about the client. More

Good luck getting your vehicle serviced in a timely fashion. Had my 2020 Jeep in on a Thursday got it back on the following Wednesday. Tech did a good job of diagnosing the issue and I was only charged fashion. Had my 2020 Jeep in on a Thursday got it back on the following Wednesday. Tech did a good job of diagnosing the issue and I was only charged 1 hour, however I had to rent a car for 6 days due to their non-availability. And good luck with your warranty, they only reimburse $40/day for car rental(hope you like those electric scooters to drive your kids around in). FCA/Stellantis products and their caring about customers is non-existent. More