Johnson Dodge Chrysler Jeep - Service Center

RUDE AND RIP-OFF My car was dead and had to tow it to them as I figured there was issue with battery and might be alternator. First Courtney Knudsen who is service adv My car was dead and had to tow it to them as I figured there was issue with battery and might be alternator. First Courtney Knudsen who is service adviser there was very very RUDE and so was the other lady having really short hair I cant recollect her name. Both were not ready to hear my issue and I was requesting them to run system check and both were like we cannot do without good battery and were stuck to their NO. They quoted me $230 to replace the battery. Total rip--off. Wasted my day there. FF next day I went in with new battery, they installed and ran system check and charged me $240. Total rip-off. $240 to run system check. Never again to that place and will never suggest anybody. More

So Very Disappointed! Our Jeep commander has been at Johnson since July! Delays and more delays, they were always waiting on a part. Car has a little over 100K miles on it Our Jeep commander has been at Johnson since July! Delays and more delays, they were always waiting on a part. Car has a little over 100K miles on it. Twice they told us it was fixed it was not! Finally took Service adviser for a ride, she agreed and said we needed a new transfer case. This should have been covered under our power train warranty or the 2nd Lifetime warranty that we purchased. Unfortunately it was not because we did not have the power train inspected in 2017 even though the car was in for warranty service work in 2017. Apparently the sticking point was it needed to be inspected within a 45 day window. Trying to get this resolved with Chrysler, as it is a $4400. repair. Still waiting. Still with out my car! Why is it they can remind me when I need an oil change or wiper fluid but no one ever told me I needed to bring my car back or I would void my warranty? Can't even begin to tell you how disappointed I am in Johnson! More

LaCck of communication Brought my car in on a Wednesday - knew they would not be able to look at it that day. Did not get an estimate until Monday. Authorized them to proc Brought my car in on a Wednesday - knew they would not be able to look at it that day. Did not get an estimate until Monday. Authorized them to proceed. Was told they MIGHT be able to get it done that day but no promises. They did not call back on Monday. They did not call o n Tuesday. On Wednesday I called them. Was on hold over 5 minutes. Finally had to leave a message as the secretary picked up and stated that no one in Service was available. Waited until mid-afternoon and when they still had not called back - I called them. "oh yes - your car is ready" - no explanation as to why no call. If I had not called back I probably would still be waiting. Time to look for alternatives. You can't treat me like that and expect to keep my business. More

they sucks I got screw by them I would recommend to another person stay away from them I got a use truck nothing but problems I took it back 3 days later and did I got screw by them I would recommend to another person stay away from them I got a use truck nothing but problems I took it back 3 days later and didn't fix the problems if you want to get screwed go to johnson dodge More

Peace of Mind due to Helpful Employees Brought my car in for a routine oil change, only to find some more serious issues racking up quite the bill. Tracey was very helpful in explaining the Brought my car in for a routine oil change, only to find some more serious issues racking up quite the bill. Tracey was very helpful in explaining the issues with the car, the result that could occur due to these issues, and a breakdown of all the costs. During a very stressful moment, Tracey was extremely helpful and gave me peace of mind due to her knowledge and compassion. With her help, my car is back to being safe and running efficiently. THANK YOU! More

Service department is phenomenal!! My husband and I have purchased 2 Jeep Grand Cherokees from Johnson. We were both diehard GM loyal for more than 20 years. The sales department is kno My husband and I have purchased 2 Jeep Grand Cherokees from Johnson. We were both diehard GM loyal for more than 20 years. The sales department is knowledgeable and can answer any questions you may have. Our specific experience was with the service department. We had a couple of lights on and took our Jeep to Johnson for repair. This particular Jeep was high mileage but in excellent condition otherwise. When the problem was diagnosed. It was going to be a very expensive fix. All at the same time, my husband was going in for spine surgery, for the third time and his prognosis was life changing. Long story short. The employees and even Mr. Johnson himself pulled together to make a very stressful situation, a minor issue. I just want to say Johnson Dodge is a top notch place to do business. I will forever be a loyal Johnson Dodge customer. There aren't many of those types around anymore. THANK YOU JOHNSON DODGE!!! More

Excellent Purchased my Dodge 1500 4x4 here and always get it serviced here as well. Extremely friendly and knowledgeable staff. Vanessa and everyone in service Purchased my Dodge 1500 4x4 here and always get it serviced here as well. Extremely friendly and knowledgeable staff. Vanessa and everyone in service are always eager to help out. More

Fantastic Service I went in to Johnson Dodge for the safety recall issue regarding the side mirrors. While there I also had an oil change done. Great experience. At I went in to Johnson Dodge for the safety recall issue regarding the side mirrors. While there I also had an oil change done. Great experience. At first I was told it could take some time to finish possibly 2 + hours. I spoke with Vanessa and told her of the time constraints I had and she managed to find a way to get all the work done in less than an hour. Great service with a smile. We all know going into a dealer service department can be a trying experience. My suggestion, go talk to Vanessa. She seems to be able to get things done. More