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115 Reviews of Johnson Honda of Stuart - Service Center
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December 08, 2015
Rude and angry Service Manager I am new to the area and was investigating the dealership for servicing my 2015 Accord. While there I overheard a man in the next office getting loud I am new to the area and was investigating the dealership for servicing my 2015 Accord. While there I overheard a man in the next office getting loud with another gentleman. The gentleman was being quite courteous and was apparently there to talk about a product he was selling to dealerships. I asked the valet that had greeted me what was going on and he told me that the Service Manager (Richard King) hates salesmen. I was perplexed because I thought salesmen are what a dealership should like and respect. For the life of me I could not understand why a Manager at a beautiful looking dealership like this would be so unprofessional and rude to someone in his same industry. I decided I could not do business with someone so rude and unprofessional and I told the valet I would not be dropping off my car. The valet was very nice and apologized for the behavior I had witnessed. If this is the way Mr. King treats people in view of the public, what kind of treatment could I expect if I had any trouble? I went to the new Acura Dealership a few miles up the road and they were awesome! More
by Ally
Employees Worked With
Once of the service valets. He was a nice young man, but I neglected to get his name.
March 11, 2015
Service Dept. Poor Customer Care I am the 2nd owner of a pre-owned Odyssey. I took the van to the original purchased dealership for service. I lost count how many times George the ser I am the 2nd owner of a pre-owned Odyssey. I took the van to the original purchased dealership for service. I lost count how many times George the service rep called me by the previous owners name. Even when he called me to advise the work was complete he called me by the previous owner name. Also when you schedule a service on the internet, the prices there are totally false. They website is also contracted out. They only info that gets passed down to the dealer computer is your vehicle information, the appointment date/time and what service is due according to the mileage of the vehicle. NO PRICING. You'll find that out when you're standing in from of the service rep. The sales dept. is much better than the service dept. More
by Nico
Employees Worked With
George Carpio
February 28, 2014
I have used Johnson Honda service for the car purchased there as well as for the car I brought with me from New Jersey. They are, in one word, professionals. Appointments are taken on-time. Waiting area there as well as for the car I brought with me from New Jersey. They are, in one word, professionals. Appointments are taken on-time. Waiting area is customer friendly. Explanations are provided for work recommended. Unnecessary work is not done; in my first visit for an oil change, they informed me that it was too soon, but they washed my vehicle free of charge nonetheless. More
by cpa28761
Employees Worked With
Tony
March 24, 2011
I am very impressed with the service department at Johnson Honda. I brought my Odyssey in for 100K service and automatic door problems. Jim was knowledgeable, respected my budget needs, and worked w Johnson Honda. I brought my Odyssey in for 100K service and automatic door problems. Jim was knowledgeable, respected my budget needs, and worked with me to to offer competitve pricing. My van was ready when promised and the courtesy driver was punctual and polite. I was pleasantly surprised by the professionalism of everyone I met. My van runs like new and was well detailed. Thank you Johnson Honda. More
by drohe
Employees Worked With
Jim in service department
March 10, 2011
On vacation in Stuart from NC and had a leak in the front tire of my Odyssey. Stopped at Johnson Honda and the problem was identified very quickly and repaired in a similar manner. Car then washed much more tire of my Odyssey. Stopped at Johnson Honda and the problem was identified very quickly and repaired in a similar manner. Car then washed much more than my expectations. People were a pleasure to deal with and the facility is outstanding. If I lived in Stuart, Johnson Honda would certainly be my choice for vehicles and service. More
by tomandlynne
Employees Worked With
Service advisor James Lathrop and Technician Jerry Wallmueller
