Johnson Subaru of Cary

Awesome Exprience The Salesdude, Patrick, was awesome! He helped me out so much in getting my car and made the whole car buying experience great. The whole process w The Salesdude, Patrick, was awesome! He helped me out so much in getting my car and made the whole car buying experience great. The whole process went smoothly without headache; which is a welcoming experience compared to other dealers in Cary. More

Consistent performance No one else has serviced my 2009 Forester in the 101,000 miles I have had it and it runs like the day I got it. No one else has serviced my 2009 Forester in the 101,000 miles I have had it and it runs like the day I got it. More

Excellent Experience; Great Salesperson My rating is based on two factors: (1) I purchased a beautiful new vehicle at a fair price. (2) Reed Hopkins is the best salesperson that I have My rating is based on two factors: (1) I purchased a beautiful new vehicle at a fair price. (2) Reed Hopkins is the best salesperson that I have ever worked with in automobile purchasing. Reed began by making my wife and me feel welcome. His outgoing personality came into play as he instantly communicated that he his job was to help us find the vehicle that we wanted. He was very customer focused throughout the entire process. He made us feel that we were important and our complete satisfaction was utmost. Reed was very knowledgeable about the vehicles we were considering and gladly answered all our questions.. He provided a vast amount of information in ways that a lay person could easily understand. The sales floor was very pleasant and comfortable. Reed offered us with water, sodas and snacks. Johnson Subaru of Cary is fortunate to have Reed Hopkins as an employee. He should have a bright future with your company. More

Good Value. Excellent Service. Godfrey provided excellent service as a salesman. He was thoughtful, helpful and pleasant. His friendliness was sincere and abundant. It was the ke Godfrey provided excellent service as a salesman. He was thoughtful, helpful and pleasant. His friendliness was sincere and abundant. It was the key factor in our decision to buy from Johnson Subaru. We commend him for his efforts in assisting us to decide on our purchase of a Forester. Carly was proficient in processing the paperwork. Her salesmanship was good enough to make us buy the first extended warranty in over 40 years of car buying. There was just one item that called for improvement: the lady's room. A little tidying up will do. Keep up the good work and we will come back. More

Great Experience Dreaded the process of buying a new car, but Johnson Subaru made it the best possible experience. Everyone was friendly and helpful and there was no p Dreaded the process of buying a new car, but Johnson Subaru made it the best possible experience. Everyone was friendly and helpful and there was no pressure whatsoever. More

Very efficient and happy place Very efficient and easy to have my car serviced. All employees were extremely helpful and considerate during my stay. The company needs to give them m Very efficient and easy to have my car serviced. All employees were extremely helpful and considerate during my stay. The company needs to give them more vehicle room to work in. More

Very good experience Mr. Samsam did an excellent job helping me buy a Forester. He answered my questions and addressed my issues honestly and thoroughly. As an added bonu Mr. Samsam did an excellent job helping me buy a Forester. He answered my questions and addressed my issues honestly and thoroughly. As an added bonus, he provided a driver (his idea) to bring me to the closing so I would not have worry with a second vehicle. More

Able to schedule service Service provided in timely manner. Dropped off vehicle in efficient manner and received notification that work was completed. The check out process Service provided in timely manner. Dropped off vehicle in efficient manner and received notification that work was completed. The check out process was very efficient. More

Great deal We came in just to sit in a car then buy it online. Johnson gave us such a good price we couldn't turn it down. Also, friendly, courteous and helpful. We came in just to sit in a car then buy it online. Johnson gave us such a good price we couldn't turn it down. Also, friendly, courteous and helpful. More

Bring your car, do your own repair I have to admit, Robert the service got set me off. I parked my car. Was sat down in front of Robert who was on the phone with a customer to be chec I have to admit, Robert the service got set me off. I parked my car. Was sat down in front of Robert who was on the phone with a customer to be checked in while two other service guys sat at their desks typing on their computers. I waited about 4 minutes to be acknowledged. Nothing. He then hung up the phone and started typing on his computer. Never once looking at me. He then said "so how arr you today?" and I said "better if you would have acknowledged my existence. Now, instead of saying "I am sorry" he makes excuses. Pet peeve number two. Saying how they usually sit people in the waiting area. Umm, I was checking in. You don't put people who need to check in back in the waiting area first. They had to replace a fuse in my fuse box under warranty. It is literally a 60 second job. I understand there are other people in front of me, but to make me wait an hour for something that didn't require the car to be pulled back. Poor service. I went to the parts counter, got my part, swapped it on in 60 seconds, and was on my way. The service guy was supposed to meet me at my car b/c the parts guy called him, but of course, he was no where to be seen. They still billed subaru for the warranty work. DISHONEST! More