Johnson Subaru of Cary

A happy car-buying experience We drove to Cary to look at a certified Outback at Johnson Subaru and ended up buying a new 2017. However, there was no pressure to do this, it was ac We drove to Cary to look at a certified Outback at Johnson Subaru and ended up buying a new 2017. However, there was no pressure to do this, it was actually my idea to look at the 2017 before we bought the certified car. Godfrey Okenabor and Braden Wilkerson worked with us. They were both friendly, patient, and both had a good sense of humor. After we signed all of the papers for the 2017, we got to talking about the car we were going to sell, and ended up selling it to Johnson. So it was a long day and we were exhausted by the time we drove home, but we felt good about how things turned out. Godfrey and Braden were great to work with and the other staff we encountered (particularly the women at the desk) were helpful and pleasant. More

Had an issue with my oil light I was very pleased with my service with my Outback. I would like Jay N to be recognized for his help with my car. He was very knowledgeable with the i I was very pleased with my service with my Outback. I would like Jay N to be recognized for his help with my car. He was very knowledgeable with the issue that I was having with my Subaru. He explained to me exactly what was going on with it. It was taken care of in a timely manner. I have to drive some distance but, I feel Johnson Subaru has given me outstanding service. Thank You Subaru. More

Easy going and no pressure. Very enjoyable experience. Vincent was eager to help us understand the features of the Outback. During the first test drive we chatted and discussed different makes and models Vincent was eager to help us understand the features of the Outback. During the first test drive we chatted and discussed different makes and models of cars. He was very knowledgeable and explained things thoroughly. He also pointed out several unique features of the vehicle. Never did we feel pressured to make a decision. We did discuss possible term and conditions for a potential sale, but again he did not pressure us in any way. It was almost hard to believe that such an experience was possible. We did not buy on the first visit which is sort of a policy of mine. He totally respected that! Bottom line is that if you want to shop with no pressure, feel respected as a customer, and know that your satisfaction is on the top of the list, then this is the place to show for your Subaru! More

Quality Work Nathan was very quick and efficient. I brought my car in for a 90K service at 6:30 pm (the website let me schedule it!) He respected my time (and hi Nathan was very quick and efficient. I brought my car in for a 90K service at 6:30 pm (the website let me schedule it!) He respected my time (and his and his tech as well), so before I could really even negotiate with Nathan, he had me in a loaner and said I could pick my car up the next morning... No charge, so no longer than I was in the door, I was out and on my way. Not to mention the quality work the tech did. I told Nathan that I needed my thick rubber floor mats replaced, so I was going to go to the parts department when I picked my car up the next day. He went and got them from the service department and put them in my car, so when I did pick my vehicle up the next morning, it was pay the invoice and right back out the door. The also honored their coupons and did try to overcharge with any unneeded services. I will keep coming back with service like this. More

Car inspection When I went to make me appointment for the inspection Jay was awesome fit me in for a Saturday. Saturday, December 3 had it done - everyone is so frie When I went to make me appointment for the inspection Jay was awesome fit me in for a Saturday. Saturday, December 3 had it done - everyone is so friendly and helpful More

Prompt, efficient service Although this was a "routine" visit for scheduled maintenance, I was immediately greeted outside by a service writer, enjoyed coffee and snacks in the Although this was a "routine" visit for scheduled maintenance, I was immediately greeted outside by a service writer, enjoyed coffee and snacks in the customer waiting area while getting some work done through the Wifi connection, and was on my way home within 90 minutes. More

Excellent Service Our Subaru Outback went in this week for a routine check up. A recall was attended to, as well. I feel good knowing the service department us lookin Our Subaru Outback went in this week for a routine check up. A recall was attended to, as well. I feel good knowing the service department us looking after my car with great care! Thank you! More

Very nice service First oil change since we bought car in May and had sun visors installed, great job, it took about 2 hours and the staff were very good First oil change since we bought car in May and had sun visors installed, great job, it took about 2 hours and the staff were very good More

Excellent service management I brought my wife's Outback in for service and minor issues with brake light and they found the issue quickly but it took longer to get the issues res I brought my wife's Outback in for service and minor issues with brake light and they found the issue quickly but it took longer to get the issues resolved. The services manager (Frank Rees) keep me informed of the progress very professionally. More

Great Service! I was checked in right away and signed the paper for what would be done. In the hospitality area I got some coffee and cookie which were very good. I I was checked in right away and signed the paper for what would be done. In the hospitality area I got some coffee and cookie which were very good. I then went for a walk. When I returned, I met Debbie who was very pleasant., I believe Dbbie is the Hostess. We had a great conversation and before I knew my car was ready to go. I was given a free car wash and was on my way home. Thanks Johnson Subaru! More